Summary

• Confidential is an experience support engineer with over twenty nine years' experience within the technical support and operations areas, with companies such as JPMC, BOA, Mattel, Goldman Sachs, and UBS Bank. I have experienced with providing Tier One, Tier Two, and Tier Three technical support in both trading floor and back office financial settings. I have monitoring, exchange feeds, market data, Basic PC and Networks, Set up proof of concepts POS , PC System
• Build PCSB , Workstation troubleshooting, Make configuration changes, Upgrades to existing systems, Manage
• External and Internal customer support tickets, CRM, TCO , PCoIP , UNIX operations, troubleshooting, escalation of incidents while working in a diverse and high pressure environment. Throughout these positions I have obtained over twenty five years of experience working within various Project Performance Corporation PPC , Data Center Manager DCM , coordinate appropriate groups procurement to setup and configuration of infrastructure, Manage project across Architecture, Application, Development and Infrastructure technical terms overcoming issues, escalations, and meeting stringent deadlines. I have develop, maintain, all procedures for hardware, software, Licensees, Storage, Links, Venders, inventories, processors, monitoring, follow-up, and timely escalations for all organizational goals and objectives. Windows Servers Systems, Oracle Data base, UNIX systems, such as, HP-UX, Solaris, and Linux. I have excellent communication skills and has an Associate's Degree in Engineering/Data Management. Available in the New York and New Jersey Market.

TECHNICAL EXPERTISE:

• Trading Floor Support/Back-Office Support: Deutsche Bank, Goldman Sachs, Morgan Stanley, Lehman, Merrill Lynch, Credit Suisse, First Boston and UBS Bank, JPMC Bank, BOA Bank, RBC Bank, Jeffers.
• Hardware: Dealing Reuter Servers, Cluster Servers, Cisco Servers, Desktops, Laptops, Network Cards, Routers/Hubs/Switches, HBA's cards, Storage systems, Audit Systems.
• Systems: Oracle, HP-UX, SUN UNIX OS, Solaris, Windows 7/Servers Windows 8, Netware, VMware.
• Protocols: TCP/IP, NetBEUI, DNS, DHCP, Ethernet, Fast Ethernet, Token Ring, DSU/CSU, MIS, PNT, IP, IPFR, X-VPN, Tier3/Tier4 provisioning, router configuration, IP and Internet connectivity IPV4,IPV6,IPV4
• Subnetting, ISO IPV4 Access, IP Subnet Planning, teamwork oriented.
• Software: MS Office 10, MS Outlook, Linux, Lotus Notes, Blackberry, Adobe Acrobat, Remedy, Vantive, MS Project, Exchange 2007 to Exchange 2010 user migrations, VMware ESX cfg, VM-Commands, Start Scripts, Running Processes, VMware cmd, VMware vim cmd. SAN Storages Commands, OS System Commands
• Symdev, Symcfg, Sym configure, Symmaskdb, Symmask, SYMCLI, SYMCLI BASE Commands, SYMCLI Control
• SYMCLI SRM Mapping, NAVICLI Commands, POWERPATH Commands, INQ, MDS SERIES CISCO, MDS SERIES Zoning, VERITAS VM Host and VM Devices, VERITAS VM File system, VMware ESX Host, Windows Host,
• Windows 2003,2007, 2008, servers SP1 Device, Windows 2003,7,8, Server SP1 LVM Commands, VI Commands,
• Deleting Yanking Pasting, Saving Exiting, FTP, AIX IBM Host, AIX Devices, AIX NFS, AIX ISCSI, AIX File system, HP UX Host, HP UX Device, HP SAN, HP NFS, HP UX File system, Linux Host, Linux FC SAN, ISCIS, NFS, File system, SUN SOLARIS Host, Solaris Device, ISCISI, FC SAN, File system, and Solution ENABLER Commands Plus Fujitsu and Solaris ILOM ALOM Commands and ILO'S for Wintel Systems.
• Market Data: Bloomberg, Reuters: Kobra: 3000xtra, Insert link , Track data Instinet , Infrastructure Projects

PROFESSIONAL EXPERIENCE:

Confidential

Data Center Support Engineer

• Working at Confidential servicing Networks, servers such as HP series, IBM series, Dell series, SAN devices, DCE maintenance, network maintenance, Sun, HP ILO's, IBM storage, VMware ESX cfg-Commands, VM-Commands, Start Scripts, Running Processes, VMware cmd Commands, IBM IMM's Servers, EMC headwear PS, Disk Drives. IMAC, KVM's supports Rack and Stack servers, installation and servers removal run Network and Fiber cables, check for errors install SFP's and more. Work with IDP,
• Audits with Microsoft Excel Speared Sheets Servers, stock, and devices in locations. Track, maintain, project work products, the coverage are 12/12 52 weeks and this full time job plus work five days a week project.
• Software and hardware products in complex open systems environments. Installation functions include technical planning, design review including providing feedback on solution, defining and applying hardware software settings and setting up Networks, plus Zoning , Network Caballing, both copper and fiber, SFP's, Cisco switches, IP address and remote support. MS Project, Exchange 2007 to Exchange 2010 user migrations, Plus on call work week day and nights for Networks Software and hardware repairs.
• My performance is great Services to customers for all the Network services that is perform each day.
• Prepares, maintains and submits activity progress reports and time recording management reports in accordance with published procedures.

PROFESSIONAL EXPERIENCE:

Confidential

Data Center Operations Manager Engineer Support

• Performance Duties: Devote full business time to company affairs and as project to report duties
• Efficiently project management, monitoring, data centers, some of responsibilities its clients
• Business Services, employee services for technical problems, meet with the board of directors of
• Charitable organizations or other businesses, Assigned to duties like System Maintenance
• Technical Document SMTD , some responsibilities are generally within the scope and character
• Associated or required of other employees of similar rank and position.

PROFESSIONAL EXPERIENCE:

Confidential

Data Center Support Engineer

• Working at Mattel and other companies in Phoenix Arizona areas servicing servers as DCM Data Center Manager on HP series, IBM series, Dell series, SAN devices, DCE maintenance, network maintenance, Sun, HP, Compaq, IBM storage, VMware ESX cfg-Commands, VM-Commands, Start Scripts, Running Processes, VMware cmd Commands, VMware vim cmd Commands, , Cisco Servers, EMC headwear P/S, Disk Drives. IMAC, administration supports, servers installation and servers removal.
• Audits with Microsoft Excel Speared Sheets Servers, stock, and devices in locations. Track, maintain, project work products, the coverage is 4/12 52 weeks and this full time job plus work five days a week project.
• Software and hardware products in complex open systems environments. Installation functions include technical planning, design review including providing feedback on solution, defining and applying hardware software settings and setting up remote support. MS Project, Exchange 2007 to Exchange 2010 user migrations,
• Prepares, maintains and submits activity progress reports and time recording management reports in accordance with published procedures.

Confidential

Support Engineer

• Working at Goldman Sachs servicing servers- HP series, IBM series, Dell series, SAN devices, DCE maintenance, network maintenance, Sun, HP, Compaq, IBM storage, IMAC, VMware ESX cfg-Commands, VM-Commands, Start Scripts, Running Processes, VMware cmd Commands, VMware vim cmd Commands, Cisco Servers, EMC headwear P/S, Disk Drives. IMAC, administration supports, servers installation and servers removal.
• Audit Key Systems and Goldman Sachs Servers, stock, and devices in locations.
• Track, maintain, project work products. Software and hardware products in complex open systems environments.
• Installation functions include, technical planning, design review including providing feedback on solution, defining and applying hardware, software settings and setting up remote support and deliverables on a continuous basis to ensure compliance with companies policies and procedures

Confidential

Data Center Engineer DCE

• Servers include: Fujitsu Prime Power 250, 450, 650 and 850 certified with these servers . Work with Sun Fire Series servers, Sun Enterprise series, HP series, IBM series, Dell series, SAN devices, DCE maintenance, network maintenance, Sun, HP, Compaq, IBM storage, IMAC, administration supports, servers installation and servers removal.
• UNIX, Windows, Linux, VMware computing.
• Collaborate with team members and clients to analyze and resolve all technical issues.
• Plan, track and monitor as signed projects, ensuring adherence to project scope and deliverables.
• Deliver status reports to management, team lead and team members.
• Deliver Level 1/ and Level 2 work in data center with all servers plus phone services
• Troubleshoot and resolve hardware, software and network issues.
• Distributive System Management Support on UNIX, HP-UX, Linux, Wintil system
• Install, configure, and support software, hardware, and peripherals.
• Analyze customer needs and server solutions through the UBS New York City.
• Research and introduce new products to make servers work faster from network and San Fiber.
• Train for new products that customers would need to make their groups and origination in UBS work.
• Audit Fujitsu and UBS Servers, stock, and devices in locations. Track, maintain, project work products
• And deliverables on a continuous basis to ensure compliance with companies policies and procedures.
• Windows 2003,2007, 2008, servers SP1 Device, Windows 2003,7,8, Server SP1 LVM Commands, VI Commands,
• SYMCLI SRM Mapping, NAVICLI Commands, POWERPATH Commands, INQ, MDS SERIES CISCO, MDS SERIES Zoning, VERITAS VM Host and VM Devices, VERITAS VM File system, VMware ESX Host, Windows Host,
• Symdev, Symcfg, Sym configure, Symmaskdb, Symmask, SYMCLI, SYMCLI BASE Commands, SYMCLI Control
• Checking, preparing risk assessments, audit plans, programs, testing plus reports. Work with teams to complete work with an analysis, evaluations, design other alternatives to a changes and improvements were effective solution that can work. , VMware ESX cfg, VM-Commands, Start Scripts, Running Processes, VMware cmd, VMware vim cmd. SAN Storages Commands, OS System Commands
• Deleting Yanking Pasting, Saving Exiting, FTP , AIX IBM Host, AIX Devices, AIX NFS, AIX ISCSI, AIX File system, HP UX Host, HP UX Device, HP SAN, HP NFS, HP UX File system, Linux Host, Linux FC SAN, ISCIS, NFS, File system, SUN SOLARIS Host, Solaris Device, ISCISI, FC SAN, File system, and Solution ENABLER Commands Plus Fujitsu and Solaris ILOM ALOM Commands and ILO'S for Wintel Systems
• Install Exchange servers and its supporting infrastructure
• Migrate mailboxes and services from Legacy to the new environment

Confidential

Senior Support Consultant

• Accountable for analyzing clients' needs and implement technology solutions throughout the 5 boroughs. Design and deliver proposals to clients. Collaborate with vendors and clients to implement technology strategies to automate processes and increase efficiency and capabilities. Audit companies Servers, stock, and devices in locations. Track, maintain, project work products
• Deliver both Level 1 support on all data center servers plus phone services to my tech who was out in field at any time I am the one there called.
• And deliverables on a continuous basis to ensure compliance with companies policies and procedures.
• Checking, preparing risk assessments, audit plans, programs, testing plus reports. Work with teams to complete work with an analysis, evaluations, design other alternatives to a changes and improvements
• Recognized for knowledge and ability to work with customers and vendors to design implement networking solutions at client sites.
• Design and deliver technical presentations and product demonstrations to clients on hardware and software.
• Install Exchange servers and its supporting infrastructure.
• Ensure compliance of solutions to regulatory standards
• Develop operational processes and procedures in order to support the product effectively once in production. Proactively support services through continual service improvement.
• Migrate mailboxes and services from Legacy to the new environment.
• Install, configure and support hardware, software and peripherals.