PROFESSIONAL EXPERIENCE

Business Analyst III

Confidential

• Identify appropriate IT solutions and strategies that support business unit strategies and accomplish goals. Maintain relationships with business and IT partners to build influence and secure buy-in for governance functions. Assist with planning and coordination of requirements to drive solutions.
• Provide statistical information to ensure the most effective utilization of personnel, equipment and/or materials for business operations for Baltimore's Smart Grid Initiative.
• Develop and conduct short-term and long-range business planning. Conduct complex modeling, forecasting, trending, variance analysis, business case development, and other financial and operational analysis e.g., operational effectiveness, budget, resource, workload, workforce and capacity utilization, competitor, etc. .
• Assist IT Architecture and Engineering community to appropriately plan the introduction of new technologies by utilizing standard governance process as outlined in the Management Model.
• Monitor and coordinate activities to manage operational performance e.g., safety, reliability, service level, productivity, etc. and make recommendations for improvement.
• Maintain and enhance engagement with business, IT partners and other stakeholders. Apply knowledge of key business unit processes, systems, and initiatives and maintains knowledge of industry and IT trends.
• Track, maintain, analyze and provide current information on the operations business scorecard or key performance indicators KPIs .
• Perform analysis of the operations cost elements to ensure effective and efficient operations, prepare and analyze comprehensive and detailed reports.
• Provide performance evaluations, career development feedback, and recognition as required, and maintain technical knowledge and business acumen within own discipline
• Develop, organize and present detailed performance reports for both internal and external use
• Business Compliance Analyst- Confidential
• Implemented appropriate controls with FDCPA, FCRA, UDAAP, Regulation E and Regulation P, as well as other federal and state bank regulatory requirements
• Supervised client relations, opened new domestic and international accounts in accordance with BSA Bank Secrecy Act , the USA Patriot Act, and AML Anti-Money Laundering stipulations. Maintained all federal compliance reviews and audit requirements.
• Identified compliance requirements to ensure elimination of abusive, deceptive and unfair practices in debt collections
• Built out remediation action plans, milestones and controls and documents, tracked, monitored, and escalated risk related issues
• Assisted team in completion of multiple enterprise required assessments, including risk and control self-assessment
• Designed and developed written procedures to ensure compliance with the PayPal and Bill Me Later compliance manual
• Modified the organizational policies or the contractual terms to ensure adherence with the industry standards and the law abiding it
• Kept the organization updated with the changes in the applicable regulations, standards and procedures
• Studied documents, systems and department proceedings to find out the underperforming areas and deviations in set plans
• Determined the internal control measures and ensured its strict implementation and reviewed methods, analytical techniques and compliance routines

Regulatory Compliance Analyst

Confidential

• Facilitated and supported Freddie Mac responses to audit/examination/survey requests to ensure accurate, timely and responsive information to government regulatory agencies identify, analyze, communicate and escalate issues, as appropriate
• Conducted difficult investigations of suspected or alleged violations mortgage fraud, policies, or laws or regulations concerning criminal and/or civil investigations, fraud, proprietary properties, personnel matters and other areas
• Coordinated responses to government inquiries across affected business areas within Freddie Mac, including working on issues where analysis of situation or data requires in-depth knowledge of the government sponsored entity .
• Implemented, managed and customized Goldmine SQL Server 2000 CRM database on a Microsoft Server 2000.
• Database application models and reports programmed with MS Excel VBA or Visual Basic.Net and connected to the server using MS Query or ADO.Net to extract corporate information in real time.
• Models include, product information, shipping, payroll, pipeline management, completed and scheduled workday activities, potential sales, lead management, forecasting and more.
• Consulted on a sales force, a customer service department and a wide variety of other business related issues
• Interacted with external regulatory bodies such as the Federal Housing Finance Agency, Office of Inspector General, the Government Accountability Office, and the Special Inspector General of the Troubled Asset Relief Fund.
• Developed and executed high-level strategies and plans in supporting assigned business units with review of transactions, record keeping, communications, and the like that are subject to specific regulations affecting the business.
• Acted as internal consultant for the compliance/ethics staff and for cross-functional teams to ensure compliance with regulations and policies. Study highly complex data. Present insights and learning.
• Facilitated and supported Freddie Mac responses to investigations requests from the Office of Inspector General
• Project Manager Consultant- Confidential
• Worked as a liaison between the client, project team and accounting department in budget related issues
• Responded to clients' budget and expense related requests by reconciling accounts and creating reports
• Attended project management meetings and followed up on outstanding issues/requests.
• Implemented and customized Goldmine SQL Server 2000 CRM and QuickBooks Pro on a Windows 2000 Server.
• Coding corporate business processes in order to create real time customized management decision support business models.
• Models were programmed using MS Excel Visual Basic for Applications and are linked to databases using MS Query and ODBC database drivers.
• These models include forecasting, pipeline management, product information, budgeting, completed and scheduled work day activities, lead management and more

Compliance Associate

Confidential

• Examined and tested management controls to determine the degree of efficiency, economy, and effectiveness with which the departments or programs audited discharge their responsibilities and/or to determine that any records have been maintained in accordance with applicable regulations or policy
• Conducted interviews of individuals who were internal and external to Morgan Stanley on issues related to the audit, review or investigation being conducted
• Prepared working papers and schedules to summarize evidence gathered from interviews, observations, printed data, information, and records, and analysis of data
• Identified compliance risks from every business line and managed them by providing training, advice, testing and monitoring, held compliance training as well as updated employees and line managers on compliance related matters
• Ensured systems and Anti Money Laundering AML processes met the requirements of the regulator as well as acted as a liaison between individuals, state securities regulators, Securities Exchange Commission SEC , and other self-regulatory bodies and the Firm regarding customer complaints, arbitrations, and litigation.

Benefits Payment Specialist

Confidential

• Reviewed audit findings, reconciled and balanced monthly reports related to insurance and retirement benefits
• Maintained accurate records and prepared a variety of reports related to employee insurance enrollment, benefits, premiums, coverage, claims and deductions
• Acted as a liaison between the employer and beneficiary to resolve problems facilitating the claims process
• Received records and processed data vital to employee requests