CURRENT POSITION

Confidential

• FileNET System Administration in a 24x7 Primary responsibility was to provide deep level support, consulting, deployment, implement and maintain the infrastructure and FileNET platform environment. Some of the main responsibilities included:
• Performance Monitoring
• Workflow Queues Activity Monitoring
• Databases Monitoring MKF and RDBMS
• FileNET backups
• DART Backups
• Log Monitoring
• SLC Storage Library Control Monitoring and Maintenance
• JukeBox configuration and administration
• Panagon Capture and IDM Support to internal customers
• Troubleshoot system issues
• UNIX Scripting creation
• Performance and Security reports generation
• Modify FileNET parameters and configuration as needed
• Software installation to clients
• Cache monitoring
• FileNET new patch installations.
• UNIX Responsibilities:
• Planned and deployed Secured Shell SSH , Powerbroker, xpconfig tools across many systems
• Upgraded systems from HP-UX 10.20 and 11.00 to 11i
• Performed capacity management and recommended system changes, which were implemented
• Designed and implemented many new UNIX systems for account customers
• Performed proactive support for many systems
• Provided deep level UNIX support for my team and mentoring for new UNIX System Administrators
• Planning and Project Management duties in moving servers to production

SUMMARY OF QUALIFICATION

• Project management responsibilities As a Project Manager, I'm responsible for the worldwide IT implementations of financial applications and solutions i.e. SWAN, MALA and Bird Based on a FileNET architecture.
• Technical lead roles. As a technical lead, I'm responsible for administering system environments to insure a stable operating environment using leading edge tools, processes, and applications. My duties include: Monitoring systems and applications on a daily basis, Maintain FileNet and other databases according to design specifications, Ensure all standards and processes are adhered to SR, MTP, etc. , Act as a strong mentor, to guide and provide direction to all members on my team, Solve most complex issues by using strong analytical/problem-solving skills, Acts as an escalation point of contact for team, management and customers, Utilize excellent communications and leadership skills, Maintain support and application documentation, Train new team members.
• All supervisory responsibilities. Direct work to other team members and oversees that the work gets done, Provides monthly status report to update manager on current state of Workflow and team, Gives feedback on team members in monthly one-on-one sessions, Handles issues and directs conflicts to manager when needed, Troubleshoot any software or hardware problems that are escalated. If the problem cannot be resolved, contacts appropriate people, Perform periodic checks to on the system and alerts team members when there is a discrepancy, Serve as a coach and role model for subordinates, Perform on call duties and acts as backup to team, Conducts training and knowledge transfers as requested, Delegate tasks to be done as part of project implementations.

WORK EXPRERIENCE

Confidential

Troubleshoot problems and provide short term and/or long term solutions Propose and implement long term performance improvements Develop and maintain technical documentation Evaluate need for a new application or software patch/release Establish and maintain a production and test environment Train Delivery Centers as needed Improve the supportability of assigned applications Defines, tracks, and controls IT application service capacities to ensure service workloads are ready to meet demands of customers at agree performance levels includes Technical application workload management, Sizing, Demand management, Application resource management, Performance management. Builds and maintains an in depth knowledge of business processes in relation to application environment Provides input to Supplier Manager on software license usage

Confidential

I was responsible for overseeing the work for all network systems and different world wide applications for all Latin America and Americas. This involves overseeing and coordinating the work of the professional staff involved in the implementation of new software, applications and equipment for different countries. I was responsible for leading various projects including standards and procedures for I.T., system analysis and optimizing systems, consolidations and migrations of different World Wide systems. I was responsible of the allocation of resources, both equipment and staff to ensure the success of the projects. Responsible of the administration of different HP tools and equipment: HP9000 Series 800, 700, 400, Cluster administration, Visual User Environment, Printer's, WS-COE, HIBACK, UNISPOOL, TRANSPOOL, JETFORM, ESSII, FANTASIA, BATCHNET administration.

Confidential

Service Planning, Service Management Service Support Incident, Problem, Change, Configuration, and Release management , Service Delivery Service Level, Capacity, Availability, and Service Continuity Management Define and implement IT support architectures, standards, guidelines and processes, drive data quality assurance, security and protection. Ensure appropriate business continuity plans are in place

Confidential

Process Coordinator in I.T, Computer Configuration Updates, New system Installations, Support to the System Administrators and end Users, Hardware Installations: DTC's, Tape Units, Printers, Routers, Modems, PC's, Hard Disk's