SUMMARY

• Highly accomplished IT Director and Program Management Professional over 20 years in USA Europe
• Career spans roles at major IT Vendors/Financial Services IBM, KPMG, Deloitte, Vanguard, etc.
• Excellent global experience from deploying supporting over 30 ERP Banking/Insurance Systems.
• IT Director taking lead for Deloitte's major transformation to Cloud-based development internal/client
• Meticulous in conveying business priorities to technology groups and bringing IT issues to the business

SKILLS

• Incident Management ITIL Implementation Vendor Management
• Cloud Integration Resource/Capacity Management Budgets/Financial Reporting
• Systems Architecture Data Analytics Business Intelligence
• Audit Compliance Lean 6 Sigma Off-Shore Resourcing

EMPLOYMENT HISTORY

Confidential

• Led the IT service management and delivery of a portfolio of programs, projects and 20 applications for finance, eProcurement, Vendor Management, Revenue Billing, Payroll and Internal Audit. Direct line management for 4 managers, 3 tech leads and 25/30 systems engineers / developers
• Technology Thread
• Led and architected the virtualization for the entire eFinancials environment
• Designed and implemented the SLA Dashboard for Global Business Systems
• Key internal consultant on the transition to Cloud Computing
• Review of tier 2 and tier 3 metrics for incident management / problem resolution
• Forecast quarterly demand for database sizing, server utilization and dev/test environments
• Negotiated production SLA's between finance / procurement / facilities / audit and IT Operations
• Example IT Infrastructure/Operations Projects
• Migration of Oracle DBMS and PeopleSoft Tuxedo from Unix to Linux
• Managed a team of DBA's to a performance-tune Payroll System with 15 years active history
• Implemented real-time monitoring of high risk financial data elements with IMPERVA
• Piloted LogRhythm as an SIEM tool to correlate middleware exceptions with security log events
• Example Application Projects
• Led the XML-based integration with HSBC Bank for electronic payments
• Representative of IT on the cloud-based HR transformation Workday
• Rearchitecture of the Hyperion reporting platform for Finance, Budgets and Decision Support
• System upgrade server migration of Thompson Reuters Paisley GRC
• Business Role
• Budgeting for Departments and Major Programs
• 70M 5 year finance IT budget, 35M HR program budget, 25M re-architect Business Intelligence
• IT Partnership
• Monthly program/portfolio review with CFO,
• Quarterly performance review with 6 hardware/software vendors
• Bi-weekly staffing assessment with 4 IT staffing vendors
• Weekly review of issue logs and project pipeline with business technology partners
• Completed a staffing risk assessment for IT Out-Sourcing in conjunction with Mercer HR consultants
• Disaster Recovery planning and testing including two actual activations of hot sites for Finance / Payroll

Confidential

• Designed and implemented the ITIL-based Service Delivery for Deloitte's Cloud-based production and solution development center.
• Designed/implemented an SLA / ITIL-based program for the Glen Mills, PA, and Hyderabad solution centers
• Defined the scope and purpose of the PMO working with a team of internal IT Strategy consultants
• Negotiated the SLA and pricing models for enterprise scale application development hosting
• Produced an extensive set of straw man process models and project templates for review and completion with representatives from each major development group
• Developed a suite of executive reports to highlight financial, resource and milestone variances
• Built a drill-down visual dashboard of the entire operational and financial data sets
• Created and delivered ITIL process training to US and India-based management and staff
• Business Management Activities
• Developed budgets, resource plans and server occupancy models for hosted solutions/projects
• Implementation of a hybrid staffing and server occupancy charge-back model
• Created the internal pricing model for short, medium and long-term data center/cloud-hosted systems
• Handled overall budgeting, server storage architecture, and sizing for major solutions development
• Tools Process Improvements
• Enhanced the use of JIRA as a project-tracking tool and SDLC repository in USA and India
• Implementation of rapid-deployment / fast provisioning / self-service for internal cloud.
• Managed hosted requirements, testing tracking and automation of testing HP suite
• Managed team scheduling for server and systems software installation IBM, Oracle, HP, etc.
• Weekly/monthly Tech Ops and system build metrics and SLA reporting to business unit leaders
• Led trouble-shooting teams for client critical outages and severe performance degradation
• Major Infrastructure Projects
• Data center move for financial applications: including 2,500 VM's, NW/HW devices
• Data classification/risk assessment for network zones in public, DMZ and private for internal Cloud
• State of Montana Health Insurance Portal Dev, Test, Int and Prod
• Supported the transition to a single GRC and Audit platform Deloitte International
• Hosted Business Application Development client, onshore and offshore for:
• Siebel CRM for a major Clinical Research Organization
• Business analytics for Insurance Healthcare
• eHealthcare portals for US States implementation of Affordable Care Act
• Client Federal Foreign Account Tax Compliance Act FATCA compliance
• Litigation support forensic database recovery for client investigation

Confidential

• Hired to build and implement an IT PMO for the VP IT Operations
• Creation of FDA SOX compliant SDLC processes and document templates
• Implemented weekly issue management and resource planning for PMO through published metrics, percentage-based resource allocation and weekly face-to-face meetings with each business stakeholder group
• Developed a formal process for review of pipeline projects including budgeting, milestones, resource locking and executive sign-off
• Rebuilt broken relationships between IT and business project managers to ensure effective coordination of requirements sign-off, testing resources and go-live dates.
• Coached client Project Managers in PM tools and methodologies, budget preparation/tracking, techniques for better liaison with the business and conflict resolution within teams
• Supported client in mature techniques for handling vendor escalation and issue management on major out-sourced projects.
• Direct Project management of client employees, on-site consultants and offshore technical resources India
• Handled a difficult compliance exception working with IT, Legal and Operations to move legacy packaging applications from a mainframe to a modern electronic content management system.
• Acted as lead IT representative on a confidential team to manage a restructuring in the fall-out from criminal action from the DOJ and FDA
• Managed a program to transform the Manufacturing Quality function's limited reports into a data warehouse for complex production data. Created data extracts from SAP and JDE re-architected into a suite of Pareto reports for 21 CFR 803 compliance using SAP BI.
• Partnered with Accounts Payable and IT Operations to retire a modem-based EDI and implemented enabling technology for IP-based payments system
• Coordinated between IT, R D, Product Development teams and a 3rd party IT vendor to create a global Appropriations Request web-based workflow tool
• IT PM for software changes to handle pricing/currency changes between USA, Canada and EU

Confidential

• Handled major projects end-to-end for NE Region and International engagements RFP to completion
• Program Lead for Mass Mutual NAIC Model Regulation / Model Audit Rules
• Interim CTO TERI Student Loans Boston for 18 month period
• Brought IT infrastructure back in-house for MS Exchange, SQL and SAS
• Coordinated IT vendors for Finance, HR and Legal
• Managed design/deployment of internal VOIP a Verizon-linked multi-site Cisco network
• For Bausch Lomb led the client IT Risk Management/Compliance team in a risk assessment of the enterprise architecture and corporate/operational IT systems and an SDLC audit
• Managed co-sourced consulting into a number of financial services companies in the greater Philadelphia and NE region including SDLC reviews, SOX compliance, and corporate governance
• Audited IT Program Management and SDLC at National Starch Chemical
• Led a review of the ITIL-based governance at PGW
• Advisor on SDLC, audit and compliance for Amerigas during their SAP implementation
• Sponsored by Partners to implement a PMO for 120 resources working in the Greater Philadelphia region
• Chaired a weekly review of project economics, staffing needs and major risks/issues
• Engaged third party staffing vendor to handle contingent resources hourly W2
• Met with each senior manager individually to review detailed pipeline and active projects
• Attended client meetings on behalf of PMO to review project quality and delivery
• Absorbed all ad-hoc document templates into a provisional Method and Tools repository
• Created a framework for project methods for each service line and delivery area
• Delivered classroom and web-conference training for core project delivery methods
• Worked with major Governance organizations such as COSO, ISACA and ACFE in preparation of new industry guidance, templates, methodologies and articles/publications

Confidential

• Led service delivery, deployment and support for Enterprise Systems.
• Brought together all deployment and support for corporate ERP/CRM systems, clinical trials and laboratory scheduling under a single umbrella
• Implementation of SDLC risk-based controls for 48 companies worldwide in the corporation gaining special recognition award for leading the company through the first two years of SOX 404 compliance
• Initiated budgetary process and vendor selection for a transformation of corporate finance and reporting platform
• Converted project accounting from an MS Excel-based ad hoc approach to use the full project accounting capabilities of the Oracle-PeopleSoft ERP modules
• Integrated the IT PMO with the newly-formed business PMO
• Principal Finance Application liaison with CFO, VP's Finance and Procurement, Global Resource Management, CRM Sales, and external auditors
• Major Programs
• Migration of all corporate databases from attached disks to a SAN
• Upgrade of all enterprise-wide middleware servers from RFP through to production
• Handled the merger of field-based and facility-based data collection for large-scale studies
• Managed the reconfiguration and tuning of app and web servers on a operational Clinical Data system.
• Managed the conversion of Resource Management System from VB/MS Access to .net/SQL Server to handle the growth of users/capacity to handle a 2.5M sq foot research space
• Coordinated between multiple domestic and international sites/departments to identify traffic bottlenecks to enable IT Ops and Security to reconfigure WAN load-balancing and NW traffic management for US and Global users
• Led the integration of an XML-based capture of real-time billing events between Reno,NV NJ for Cardiology EEG/EKG for clinical studies

Confidential

• Champion of IBM Method Blue SDLC for the generation of complex project plans and technical deliverables
• Generation of budgets and governance documentation for major client engagements
• Quality Assurance and SDLC document on a peer-review basis
• Working as a business client advocate in dealing with complex IT issues and project governance
• Multi-server sizing and pricing for complex RFP's including HW, implementation and support services

Confidential

• Creation and execution of large-scale implementation project plans for ERP, HRMS and CRM
• Program management for UK, European and USA engagements
• Dealing with client service and project issues
• Liaison with 3rd party IT vendors and client IT operations for server sizing, data center installations, etc

Confidential

• Implemented BS 5750-based ISO 9001 SDLC for the national firm
• IT Project Support Leader for several commercial off the shelf and in-house developed systems

Confidential

• Branch Call Center Banking/Insurance Systems Development at AIT, Kainos Singularity
• Clients included Nat West, Key Bank, Prudential Bank, Continuum Insurance Call Center
• Example Data Center Project Summaries