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Project Manager Resume Profile

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Summary

Leadership Brand Dynamic, disciplined, tenacious and motivated. I bring stakeholders together and encourage results-oriented collaboration to resolve complex operational challenges. I have twenty years of experience increasing in complexity and responsibility. I am a certified PMP in applied project management, experienced in international team management, global business planning and operations management, software license and consulting services contract management.

Expertise and Critical Contributions

OPERATIONS MANAGEMENT

Responsible for devising and implementing new operational policies and systematic changes to help identify and curtail customers' cancellation of annual service offerings. Delivered training on these changes to global regional operations, sales and sales management employees at Oracle. Cancellations decreased by approximately 5 in the first fiscal quarter following the implementation of new policies and procedures.

NEGOTIATION

Negotiated contracts and advised on sales strategy. Analyzed and identified inconsistencies between resellers' contract documents and Oracle's commercial contract terms and conditions in order to maintain alignment with Oracle's Alliances and Channels policies and practices.

PROJECT/PROGRAM MANAGEMENT

Certified PMP. Managed global, multidisciplinary teams on systems migrations after Oracle's acquisition of Sun Microsystems. Managed an international virtual team of contract managers. Directed, trained and oversaw the team's analyses of contracts with US and Canadian commercial and public sector entities. Over 800 contracts were analyzed by the team in a single fiscal year.

STRATEGIC PLANNING

Created business policies and practices for newly formed global business units. Contributed to all aspects of business planning for the formation of the MySQL Global Business Unit which was created after Oracle's acquisition of Sun Microsystems. Managed numerous projects to ensure operational streamlining, efficiency and improvements with Oracle's Advanced Customer Services organization.

Key Professional Achievements

Confidential

  • Improved accuracy and assured comprehensive reviews of bookings and sales compensation credits resulting in improved reporting accuracy for Millions in quarterly bookings and prompter compensation pay out to sales representatives.
  • Created an end-user support model for revenue forecasting within the Advanced Customer Services organization. Trained and managed regional operations, delivery and finance employees, who monitored and responded to requests for user support, on proper adherence to the model.
  • Created and managed adherence to a quarterly financial reporting guideline.
  • Implemented an executive approval workflow for annual services contracts at risk for customers' cancellation.

Confidential

  • Prior to Oracle's acquisition of Sun Microsystems, managed a project to disassemble and transition complex, customized, integrated front and back office systems used by MySQL to Oracle standard systems. The project time line for completion was approximately one month. Managed daily planning meetings, tracked milestones and ensured testing was being undertaken by a multidisciplinary team of business, marketing and technical contributors to ensure the migration of hundreds of thousands of marketing leads from MySQL's customized instance of SalesForce.com to Oracle Siebel based Global CRM opportunity management tool.
  • Contributed to all aspects of business planning for the formation of the MySQL Global Business Unit which was created after Oracle's acquisition of Sun Microsystems. Assisted with analysis of organizational structure, third party software licensing arrangements, partner management, marketing leads management and non billable contractor identification and retention.

Confidential

  • Led a team of 10 contract managers in the design and delivery of training materials for contract managers to be hired in Oracle's newly established Shared Services Center in San Jose, Costa Rica. Trained new Costa Rican employees at the Shared Services Center in San Jose.
  • Reviewed consulting services agreements, subcontracts, teaming agreements, and non disclosure agreements submitted to US government agencies by Oracle's Federal Civilian Applications consulting practice. Negotiated contracts based on Oracle's standard business policies and practices. Interpret Federal Acquisition Regulation FAR for clauses incorporated into agreements with the federal government and prime contractors. Frequent collaboration with Oracle's legal department, risk management, Federal Civilian Applications consulting practices, and government entities that have purchased services from Oracle.
  • Managed over 100 bids focusing on state and local governments, federal government both defense and civilian , communications and utilities, higher education and healthcare, and financial markets. Managed a 65 million fixed price proposal for the custom design and development of a child support enforcement system for the State of Michigan High Volume Assessment of the Child Support Enforcement System.

Confidential

  • Manager in charge of simultaneously managing proposals in response to two USAID RFP's focusing on 1 Privatization and Restructuring and 2 Legal and Institutional Reform worldwide. Successfully negotiated teaming arrangements with ten subcontractors and participated in a 5-hour oral presentation to USAID. Subsequently awarded both components of this indefinite quantity contract worth a combined total of 69 million. Prepared scopes of work, corporate capability statements and pre-qualification statements for developing business with the government of Jordan specifically the Jordan Loan Guarantee Corporation and the United Arab Emirates Ministry of Planning and Office of Human Resources Development .
  • Worked in Kiev, Ukraine on a USAID-funded project to assess the Ukrainian pharmaceutical industry's readiness for U.S. investment. Monitored distribution of marketing briefs to American pharmaceutical industry and tracked responses. Designed a survey for distribution to American pharmaceutical companies to determine interest in Ukrainian pharmaceutical industry. Led U.S. pharmaceutical company representatives on tours of four Ukrainian companies' facilities that were deemed most appropriate for manufacturing activities.

PROFESSIONAL EXPERIENCE AND HISTORY

Confidential has also been previously known as Oracle Confidential and Oracle Corporation.

Confidential Senior Manager Advanced Customer Services, Global Business Operations Linux Virtualization Global Business Unit, Global Business Operations Mergers Acquisitions Global Go to Market

Confidential

RFP Contracts Team

Confidential

Managed Services Team

Confidential

Consulting Contracts

Confidential

Program Manager

Confidential

Project Manager

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