COMPUTER SKILLS

Microsoft Office: Word, Excel, PowerPoint, MS Project, Visio

EMPLOYMENT BACKGROUND

Confidential

Program Manager Consultant

• Identifying or determining the client's needs and requirements, with respect to business development and management
• Providing the clients with the best technology based solutions, to serve their technical and operational requisites
• Maintaining and calculating organizational performance evaluation, to identify and improve its operational efficiency
• Solving the technical or operational issues in assistance with in-depth disciplinary and engineering knowledge
• Delivering the clients with the customized or personalized systems that best serves their demands
• Developing and establishing organizational partnerships to pursue new opportunities

Confidential

Hands on Service Desk Lead

• Developed training frameworks and programs to help the staff keep updated about new industry practices
• Manage the day-to-day operations of mid and senior-level Service Desk personnel, providing technical direction and guidance, review work performed for technical accuracy, efficiency, effectiveness, and adherence to standards and procedures
• Managed a 24/7/365 Tier I and Tier II environment supporting more than 1000 users using NIPR, SIPR and CENTRIX networks
• Planned and managed Windows XP project to migrate over 3,000 seats from Windows xp to Windows 7
• Prepared and maintained work schedule for all Tier1 and Tier II Personnel
• Managed installation and troubleshooting of computer hardware, software, stand-alone printers, and network printers.
• Provided support to over 1,500 users and contractors on a day-today basis.
• Handled installation of over 40 different programs and software for users to support the mission.
• Provided on-site installation and repair on all component level and helpdesk/remote technical support for hardware, and network infrastructure for numerous customers throughout the entire Flight line.
• Maintained a ticket manager systems, Remedy and Incident ticket system manager, which tracks ticket and user problems.

Confidential

Senior Project Manager

• Prepared a weekly and monthly reports rate and alerted customer and other affected parties of any anticipated variations from the project cost baseline provide timely budget submissions as part of yearly and mid-year budget reviews to include, but not be limited to anticipated hardware, travel, customer training, and staff training
• Monitored project activities ensuring accuracy, quality, and integrity across the project using Provided a wide range of administrative, planning, and general support service duties with varying degrees of complexity
• Created, proofread, and edit content of documents and presentation materials
• Created and maintain SharePoint sites to facilitate document sharing and utilization needs by team members
• Provided briefing on arising issues, obstacles and trends that require attention and formulate/develop recommendations on potential solutions
• Planned and support large meeting formats, including items/resources needed for activities, meals, communications, and materials
• Organized smaller team meetings as needed to further project progress
• Prepared, process, and track invoices for the project
• Coordinated and schedule travel arrangements
• Managed ongoing status update process and alert project leadership to overall performance and progress across identified project areas
• Assisted with planning and implementation of project communication and change management elements
• Served as central communication point and hub of information for all project participants
• Participated in Project reviews and walk throughs, maintained documentation for all teams and all projects, facilitated periodic project specific meetings with stakeholders for status and issue resolution, and produced meeting minutes.
• Consulted and coordinated with the customer and the appropriate Task Manager for problem resolution, task scheduling, new resource requirements, training needs, and task clarification standard processes, best practices, and strategies.
• Assessed customer requirements analyze business events and data evaluated possible solutions and presented recommendations to management
• Responsible for building credibility, establishing rapport, and maintaining communication with internal and external stakeholders at multiple levels.
• Planned and coordinated activities such as installation and upgrading of hardware and software, systems design, development of computer networks, and implementation of Internet and intranet sites.
• Created and executed an overall project plan, including major project synchronization of scheduling, dependencies, milestones, tracking variances, resource leveling across the projects in the Program.
• Ensured the invoicing process provided the proper information and distribution on the invoices
• Tracked all expenditures and obligations applicable to assigned projects

Confidential

Webmaster/LAN Manager

• Provided expert program support including system tests, debugs and documentation, setting up computers and installing software packages all time schedules while providing exceptional customer service
• Collaborated with instructors and staff members to create high-level graphics, web page layouts/content, and enhance the look and feel for the current Army web sites
• Evaluated and recommended portable computer solutions such as laptops to customers to enhance their business capabilities
• Analyzed requirements, created designs and developed requirements in required media
• Adeptly partnered with staff members in prototyping user graphical interface, architecting and documenting the flow of information for web development
• Updated and maintained content daily on web site, along with updating 2 intranet sites
• Analyzed, designed, and maintained technical approaches/procedures for workstations and server environments
• Worked with management to introduce/manage practices to meet IT security needs for users and sites.

Confidential

Network Manager

• Duties included LAN/WAN daily operations: Router switch configurations/Access lists.
• Maintained router and switch configurations updated and changed configurations depending on corporate requirements and documentation.
• Insured current documentation was kept on LAN/WAN configurations, frame-relay and point-to-point circuits, along with circuit IDs, and DLCIs for all of circuits worldwide.
• Visio Drawings - drew and updating for reference use continuously.
• DNS DHCP - Management of HQ and field office DNS.
• LAN/WAN monitoring / Vendor Contact - Continuously monitored all network circuits and specific HQ hosts through CNS.
• Created spreadsheets for all outages, giving start and end times, their duration and cause. Responsible for taking care of RAS queue as backup.

Confidential

Team Lead/Network Engineer

• Effectively lead a team of 5 engineers on various projects supporting the Office of the Secretary of Defense
• Meticulously researched new technology of hardware/software and provided recommendations for integration into LAN
• Diligently prepared, drafted, reviewed proposals for various projects
• Presented security awareness training to new employees and managers
• Actively coordinated DMS access with the Pentagon and trained users on using DMS
• Performed vulnerability assessment and penetration testing, coordinating mitigation efforts with information system owners.
• Carefully tracked/updated open calls escalating unresolved problems to responsible departments providing quality service
• Quickly resolved escalated calls requiring significant technical expertise in Windows NT/2000, MS Office applications, email, and computer hardware and software related issues.