SUMMARY

• Overall close to 10 years of IT experience with expertise in e - commerce, oracle retail, sterling order management (OMS), websphere, and JBOSS
• Management of IT/Business Process Improvement initiatives that entail analysis, design, implementation, delivery, and support of applications. Proven leadership capabilities as demonstrated by the ability to meet strategic business objectives utilizing innovative technical solutions that integrate people, processes, and technology.
• Experienced in proactively identifying and applying current and future industry business trends that could impact clients’ businesses.
• Experienced in anticipating risks and negative trends, effectively assessing these factors and implementing a Risk Management Plan to mitigate events that could jeopardize a project’s on-time delivery.
• Delivered projects/programs utilizing onshore, offshore and mixed onshore-offshore models, and regularly worked in multi-vendor environments.
• Professional experience of working with Fortune 500 companies, being instrumental in playing a variety of roles, ranging from Business Analyst to Project Manager and Program Manager.
• Highly appreciated by clients, for professional attitude and communication skills. I have been a team player throughout my career.
• Extremely valuable in managing multi-year multi-country projects and programs
• Strong Networking and Interpersonal Skills

TECHNICAL SKILLS

Business Analysis: Requirements Gathering, Business Modeling, Business Rules, JAD/JRD Sessions, Use Cases, GAP Analysis, User Testing, UML, OCL, Visio, CA Clarity, Excel, Power point, Word etc

Quality Assurance: Test Plans, Test scripts, Error/bug tracking documents, Quality Center, Dynatrace (Performance and Load testing)

Other: ETL Informatica

Retail: Ecommerce, Merchandising (Product Data, Oracle Retail, Pricing Engine, Purchase Order, Tradestone), Infrastructure, Service Delivery, JIRA, Mingle

Programming Languages: C, C++, VB, SQL, PL/SQL, Java

Databases: DB2, Microsoft SQL Server 2000

Operating Systems: HP UNIX, Windows

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Infrastructure deployment in production environment - JBOSS migration, server refresh, new server addition, code release, capacity enhancement on existing servers, holiday readiness
• Represent IFS eCommerce in enterprise operations cadence
• IFS eCommerce resource planning
• Leadership collaboration with other managers, directors and senior leadership
• Drive and Manage Deployment Projects for the eCommerce Infrastructure Services.
• Manage teams and coordinate stakeholders (internal and external) to create supply chain system for Macys.Com and Bloomingdales.Com.
• LAN/WAN, Wireless, Load-Balancing, Content Management, Firewalls Migration, VLANs, GTM/LTM, DMZ
• Managed project planning, resources, and teams driving efforts internationally and coordinated with CA and India partners.
• Consistently released on or ahead of schedule

Environment: WebSphere, JBOSS, Oracle 11g, SQL Server 2008, SQL Server 2012, LINUX 6.4, VMWare, Agile, Scrum, Waterfall

Confidential

Project Manager, Portfolio Program Manager

Responsibilities:

• Acted as liaison between business and technology teams to ensure coordination of various projects’ objectives, requirements, constraints, and specifications
• Responsible for overseeing Change Requests
• Responsible for coordinating efforts such as integration of systems, go-live initiatives, and development of verification and validation tests (UAT plans).
• Directed efforts of developers toward accomplishment of individual milestones; solving time and resource conflicts.
• Actively participated in bug and issue tracking.
• Reported to Senior Management on project risks and issues in accordance with project methodology.
• Code deployment of TIBCO Master Data Management, Oracle Retail and Tradestone in non-production and production environments
• Successful production deployments using governance model developed to support large projects and programs
• Worked on FY2015 budgeting and security compliance. Worked on providing guidance, time tables, estimates and assumptions gathering for budgeting across the matrix of merchandising internal and external partners.
• Instrumental in ensuring project continuity on behalf of business divisions whose critical project resources departed from the organization. Acted quickly and absorbed additional responsibilities with minimal impact to business operations.
• Worked with business, development, and QA teams to ensure proper cross-functional training, thus ensuring high levels of project continuity.
• Managed a team that delivered an application which allowed external clients to upload bulk trades into internal systems for processing/clearing.
• Led a Business Process Improvement effort, which resulted in savings of $7 million. The output was a collection of reports and data extracts containing clients’ current positions, after taking into account all buys/sells, options exercises/assignments, and corporate actions; available several hours prior to next trading day.
• Created requirement documents based on discussions with business and technology units.
• Extraction of data from a variety of sources, including trading systems, client management systems, corporate actions data sources, and product data sources.
• Modeling of data and integration of new processes into existing workflows.
• Physical data modeling (table definitions, primary/secondary key identification, identification of indexes, etc.)
• Integration of data into relational database as well as a data warehouse via Informatica ETLs.
• Automated creation of reports and extracts using Cognos from data warehouse for delivery to clients.
• Created and updated all document artifacts, as needed.
• Directed efforts of development team members in Chennai, Toronto, and New York.
• Directed QA team’s efforts throughout their QA process.
• Worked with production support to provide rollout information, as well as details for their run-books.
• Demonstrated strong communication skills by liaising between stakeholders at multiple levels including senior management and built credibility for high visibilityprojects.
• Supported Merrill Lynch Investment Management back-office, providing IT support for Equities, Options, Trading, Clearing and Prime Brokerage business and technology units.

Oracle ATG Program Manager/Associate Director

Responsibilities:

• Delivered a current state analysis and developed a business, technology and organizational change management strategy for the Oracle ATG implementation program of Confidential ’s omni-channel business unit. Lead the program with the budget up to $100M. My key responsibilities include:
• Worked with Kohls Ecommerce Retail eCommerce to enhance the existing conceptual architecture, propose the new alternatives in the areas of security, performance, scalability and better usage of OOTB features of ATG
• Facilitated design reviews and code reviews from the architectural point of view
• Ensured the technical quality of project deliverables
• Oversee the management of IT projects in the Oracle ATG replatform program
• Led the technical design and quality team responsible for Confidential ’s brands/products
• Established processes, infrastructure and training to ensure Confidential ’s brands meet customer expectations related to technical design, construction, fit, color match, quality, safety and regulatory compliance
• Oversaw development of product specifications and testing protocols tech packs
• Established fit standards and specifications; ensuring they remain in line with Confidential ’s customer expectations
• Oversaw development of a vendor scorecard/qualification program
• Oversaw development of safety and regulatory programs to ensure compliance with Confidential 's standards
• Evaluated the new frameworks, tools for the better usage in the project
• Communicated the issues in the project in timely manner with architects, product managers, program management team, QCoE, Service Delivery and offshore team from Cognizant, Professional Access and Wipro
• Contributed to the development of reusable components and the eCommerce practice
• Led SOX audit for the entire program.
• Managed e-Commerce Operations Team
• Communicated with Confidential ’s team members, vendors and agents across US in support of Kohls business on regulatory, quality, and safety topics
• Managed day to day e-Commerce operations, initiatives and operational execution, communication and the implementation of new processes and initiatives to support strategic initiatives and goals.
• Managed change requests, business requirements, system upgrades and fixes.
• Organized and facilitated meetings with Corporate, California offices and vendor personnel to review existing procedures and identify opportunities
• Managed the User Testing and Sign Off for all releases, changes and fixes
• Managed e-commerce quality control and quality assurance initiatives
• Led Project Management Office and Information Technology Departments
• Integration Knowledge of ATG platform with various services:
• Taxware, AJB, Protegrity, Sterling OMS, Social Media, Mobile, and Kiosk
• ATG Recommendations
• Payment integration with Visa, MasterCard, Kohls Cash
• Exposure to multivariate testing tools such as Omniture
• Web content quality assurance principles
• Web information design, web information development
• Web page design principles, web page development, web publishing
• Web server administration

Environment: Oracle ATG, Endeca, Sterling OMS, Oracle Retail, TIBCO Master Data Management, HTML, SQL, Java Script, MS Visio, Quality Center, XML, SQL Server, MS Project, Service Now, CA Clarity, Windows Environments Agile, Scrum,.

Confidential

ITSM Process Manager; Capability Manager

Responsibilities:

• Acted as liaison between business and technology teams to ensure coordination of various projects’ objectives, requirements, constraints, and specifications
• Responsible for overseeing Change Requests
• Responsible for coordinating efforts such as integration of systems, go-live initiatives, and development of verification and validation tests (UAT plans).
• Directed efforts of developers toward accomplishment of individual milestones; solving time and resource conflicts.
• Actively participated in bug and issue tracking.
• Designed an innovative solution for BestBuy e-commerce to route the web applications successfully through weekly releases, effectively implementing one of the first enterprise change and release management system on multiple platforms in North America.
• Architected multiple solutions and managed projects with extremely tight resources and budgets up to $2M.
• Reengineered the Enterprise release and change processes on BMC Remedy and managed the change from organizational acceptance perspective.
• Built best practices around MOSS and JIRA as well as integration pattern.
• Improved and enhanced software engineering processes by using agile and scrum methodologies, continuous integration/continuous deployment (CI/CD), and test-driven development.
• Reported to Senior Management on project risks and issues in accordance with project methodology.
• Instrumental in ensuring project continuity on behalf of business divisions whose critical project resources departed from the organization. Acted quickly and absorbed additional responsibilities with minimal impact to business operations.
• Worked with business, development, and QA teams to ensure proper cross-functional training, thus ensuring high levels of project continuity.
• Managed a team that delivered an application which allowed external clients to upload bulk trades into internal systems for processing/clearing.
• Led a Business Process Improvement effort, which resulted in savings of $7 million. The output was a collection of reports and data extracts containing clients’ current positions, after taking into account all buys/sells, options exercises/assignments, and corporate actions; available several hours prior to next trading day.
• Created requirement documents based on discussions with business and technology units.
• Extraction of data from a variety of sources, including trading systems, client management systems, corporate actions data sources, and product data sources.
• Modeling of data and integration of new processes into existing workflows.
• Physical data modeling (table definitions, primary/secondary key identification, identification of indexes, etc.)
• Worked with production support to provide rollout information, as well as details for their run-books.
• Demonstrated strong communication skills by liaising between stakeholders at multiple levels including senior management and built credibility for high visibilityprojects.
• Improved the PMO practices and communication between teams in a matrix environment, which led to increasing the number of simultaneous projects and average billable hours. Expanded the formal processes to the pre-sales and support phases, which resulted in higher traceability, accountability, better cost management and overall quality of deliverables.

Technologies: WebSphere, JBOSS, PL/SQL, Endeca, Ecommerce, Scrum, C++, Java, Informatica, Oracle 11i with Exadata, Cognos, HTML, Agile, Scrum.

Confidential

Project Manager - Business Service Management

Responsibilities:

• Managed program for assessing the current state of all existing IT processes. Validated the business requirements, Service Configuration Management, IT Asset Management and Event Management processes, their review and sign-off from the customer, and provide training and guidance during process implementation on BMC Remedy and relevant HP (OM) & IBM (Bigfish) monitoring tools for the customer’s BSM portfolio of Information Systems Department (ISD). The customer team was involved in implementing the necessary organization wide change management steps for operationalizing these processes.
• Implemented the roadmap for aligning the Level I Service Desk capabilities of the customer into an industry standard operational model that is still managed and operated by the associates. This engagement has ensured implementation of the Functional Service and High Priority Incident Resolution Team (HPIRT) initiatives to structure the Service Desk into a consolidated and optimized operation using service-centric framework.
• Highlight from pilot study in the improvement journey:
• Average time to resolve a Functional Service ticket reduced from 13 sec to 7-8 sec per call.
• Incident tickets reclassified as service requests with reduction in priority, resulting in saving 200 hours per week.
• Classification of calls based on service types instead of engaging L2/L3 associate on low priority requests and/or incidents
• Design of IVR based on service type.

Technologies: WebSphere, JBOSS, PL/SQL, Informatica, Oracle 11i with Exadata, Cognos, HTML, Agile, Scrum.

Confidential

Project Manager

Responsibilities:

• Delivered a contract and created a process re-engineering roadmap for the IT Operations Transformation program. Lead the full scale design, business requirement validation and mapping, and implementation of all 24 ITIL v3 processes.
• Designed the Technical and Business Service Catalog using IT Service Management (ITIL) and Lean best practices. Delivered the service costing and chargeback models and service levels to manage IT services.
• Worked with the Group IT organization to implement an effective organizational change management program to ensure the success of the overall initiative.
• Ensured Group IT has end-to-end visibility in to the services consumed by several business units on a weekly basis resulting in usage-based costing and chargeback.
• Drove planning and forecasting process to completion
• Developed business case modeling for accurate support in growth opportunities
• Supported S&OP with developing forecast updates
• Prepared monthly financial reporting package on IT service consumption
• Provided financial support for operations personnel
• Assisted with monthly closing requirements to properly reflect current financial status
• Developed and provided detailed analysis for various ad-hoc projects

Technologies: WebSphere, JBOSS, PL/SQL, Informatica, Oracle 11i with Exadata, Cognos, HTML, Agile, Scrum.

Confidential

Project Manager

Responsibilities:

• Led the full scale development of processes and policies for Oracle Technical Services department.
• Instrumental in managing process optimization and alignment of the business and technology architectures.
• Helped the customer foster cost efficiency, accountability, and customer centricity across all affected business units.
• Implemented end-to-end change and control mechanism and problem management policies for institutionalizing organization wide use of laid-down processes.

Confidential

Project Manager

Responsibilities:

• Full scale assessment study of critical deployment business processes, data and information to bridge the gap between organization-wide strategy and their operationalization.
• Studied and analyzed the end to end business processes, deployment strategy, data governance framework, and milestone reporting of client’s mission control objectives.
• Determined the candidate business processes from various departments for optimization, recommendation-based plan and their implementation using improvement areas identified during discussion with CXO-level executives, vendor partners and other senior staffs.
• Created Center of Excellence (CoE) for seamless coordination between various departments and third-party vendor organizations

Technology: MS Office, MS Project, MS Visio, Desktop