Summary:

• IT professional with experience managing enterprise implementations of healthcare information and practice management systems. Expert in gathering, analyzing and defining business and functional requirements, and designing/re-engineering processes, workflows and technology solutions for healthcare systems and networks.
• Proven ability to lead seamless implementations and deliver technical solutions improving revenues, margins and workplace productivity.
• Monitor all technical issues by implementing an issue tracking database GUI to ensure all issues were resolved in a timely matter.
• Provide Database administration and planning for SQL 2000/2005/2008, IBM Informix and Fox Pro Databases.
• Perform user and group accounts determine account policies assign permissions monitor network resources backup and restore files and folders.
• Install, configure and manage network transport protocols, printers and print resources in a W2K environment.

Professional Experience

NextGen EHR Project Manager

Confidential

Responsibilities:

• Project Manager for NextGen implementation into 27 practices that included 70 providers and 300 users. Managed 4 internal team members and 9 consultants. Reported directly to CIO.
• Coordinated training plan and development of training materials
• Developed ticketing system for troubleshooting and requests for customization
• Conducted and implemented workflow analysis to determine best practices and realize increased efficiencies in the use of NextGen EHR and EPM
• Assisted in the design and implementation of a bi-directional lab interfaces
• Key point of contact for resource management, troubleshooting and support end-user issues during go-live implementation of NextGen system
• Supported clinics on-site and remotely in transitioning from an existing EMR and paper charts to NextGen EMR
• Practiced continuing optimization of the NextGen system through working on-site with clinical staff and designing/updating clinical workflows to utilize increased functionality of NextGen EHRs
• Served as a lead technical analyst on NextGen 8.0.1 KBM template sets involving utilization of system/practice templates, DB picklists, template picklists, file maintenance, and system administration. Served as lead developer of SQL and stored procedures.
• Extensive technical expertise with troubleshooting NextGen KBM template set workflows Orthopedics, OB/GYN, Gastroenterology, ENT, General Surgery, Urology, Residency Clinic, Pulmonary, Pediatrics, Family Practice/Internal Medicine, and Cardiology
• Successfully set up and implemented multiple different NextGen ancillary products, including but not limited to Fax Manager, Offline Document Processor, Medical Summary Utility, License Utility, Template Import/Export and Signature Blobulizer, Contract Utility, General Ledger interface
• Coordinated with the internal IT team to optimize the technical components of the implementation including server configuration and optimization, Citrix connectivity, and database management.
• Worked extensively with Patient Financial Services on EPM including charges, billing, claims, utilities, SIM library, and any component of File Maintenance that affected their department
• Weekly meeting with Physician Advisory Group and Practice Directors to discuss and coordinate training, support and customization efforts and approval process.
• Helped coordinate transition into Siemens support from direct NextGen support

NextGen EHR Project Manager

Confidential

Responsibilities:

• Systems Analyst role to provide IT leadership, project management and ongoing support for the hospital owned practices in the implementation and integration of NextGen software in both Practice Management and Electronic Health Record systems in multi-specialty General and Vascular Surgery, ENT, Oncology and family practice/internal medicine clinics.
• Analysis of workflow processes for customization needs, standardization, workflow changes, technology decisions.
• Customization of NextGen EHR templates, SQL stored procedures and triggers.
• Design and launch training clinics and material, as well as teaching classes and providing one-on-one training for providers and staff. Document workflows and execute comprehensive training plan to medical and office staff.
• Setup of File Maintenance for enterprise, practices, providers, users, and billing parameters.
• Administrator of System Admin security definitions, groups and users.
• Database capacity planning database performance evaluation, and modifications.
• Reporting of Meaningful Use measures, EMR reporting, EPM reporting report building and writing, Crystal Reports.
• Working with Billing, Coding and Claims Departments to build in custom triggers to meet EM Coding needs, CMS guidelines, and hospital policy billing guidelines.
• Troubleshooting and support for users including profile traces, SQL logs, WebEx sessions, and on-site rounding and support.
• Working with Rosetta interface and HL7 messages for demographics interface with Soarian hospital systems, lab and radiology results and GRITS immunization registry
• Participating in and presenting on Oncology at NextGen's User Group Meeting
• Researching, testing, costs analysis of new products and services.
• Authoring and sponsoring LEAN Projects

NextGen EHR Project Manager

Confidential

Responsibilities:

• Graphic illustrator and designer of various media elements including web design, logo creation, ad/brochure layout, audio/video design and editing, and search engine optimization.
• Provided management of business and employees, including payroll, accounts payable, accounts receivable, purchasing, inventory control, quality assurance, employee evaluations, procurement, safety and compliance, government regulations, merchandising, branding, and retail distribution.
• Managed 4 Buildings, dealing with maintenance issues, customer service w/ tenants and potential tenants, billed tenants on rent and Utilities, advertising on available units, made collections on late rent and created spread sheets detailing cost profit analysis.
• Manage network infrastructure operations, technology projects through all phases,
• financial/budget matters, assets, procurement, and vendor relationships to provide first-class
• information technology support with consistency in delivery and cost with minimal variability.
• Windows Server platform versions NT-2012, Windows Desktop platform versions 98-7
• SharePoint Server, Citrix, Terminal Services, Remote Desktop Services, Microsoft Exchange
• 2000/2003, IIS, AIX, SQL 2000-2008 and Informix databases.
• Nextgen EPM/EHR and KBM strategic planning and development, SQL Reporting Services,
• Trend/Symantec Enterprise Virus, Symantec Backup Exec, Barracuda, Assure Vault P2V, Time
• master, Microsoft Dynamics, Practice management, Misys Tiger and PM, Misys Electronic
• Medical Records Suite, Symantec Ghost, What's UP Gold, Microsoft Office suite, Report writers
• Crystal Reports and Congas, Web Design tools Dreamweaver, Microsoft FrontPage, Adobe
• Design Suite Galileo Apollo, SABRE and Amadeus CRS systems.

NextGen EHR Project Manager

Confidential

Responsibilities:

• Responsible for the management of all aspects of a Patient Check In kiosk applications and Care Coordination software solutions.
• Developed full-scale project plans with detailed estimates of resources and participants needed present plans to upper management for approval.
• Responsible for identifying, tracking, managing and mitigating risk on specific client engagements. Accountable to escalate these issues when necessary to ensure minimal impact to quality, budget, and time line.
• Evaluated all key project deliverables, as well as final product to ensure traceability of requirements, high quality and client acceptance.
• Managed HL7 interfaces, DDI and API connectivity for Patient Demographic data ADT , CoPay collection DFT and Results ORU .
• Monitored client system utilization using various reports. Create and process Purchase Orders.
• Key Accomplishments
• Authored PatientPoint's Technical Specifications Document and Connectivity Manual
• Successfully implemented Clinical Intake forms discrete data into NextGen EMR.
• Managed HL7 interfaces for Patient Demographic data ADT , Orders and Results ORM, ORU and Bidirectional CCD interfaces CCD XDS .
• Guided the client's strategic initiatives while supporting their business objectives.
• Served as a consultant to aid the client in achieving Stage 1 and Stage 2 Meaningful Use objectives.
• Vendor Management: Worked with EMR vendors and other technology partners to execute the client's requirements.
• Project Portfolio Management: Managed a portfolio of client projects by the use of a project roadmap and various tools.
• Created and distributed project communications such as status reports, project performance reporting and communication plans.
• Managed Account Contracts, Budgets, SOWs and Purchase Orders.
• Key Accomplishments:
• Successfully implemented an Orders and Results interface with eClinicalWorks, Cerner, and Paragon.
• Received recognition as Employee of the Quarter for successful project implementations.

NextGen EHR Project Manager

Confidential

Responsibilities:

• Direct liaison between project stakeholders, external vendors, functional managers, the project team and Florida Hospital leadership.
• Developed full-scale project plans with detailed estimates of resources and participants needed presented plans to upper management for approval.
• Contributed to the standardization of PMO processes.
• Coached and mentored project leads and other team members.
• Assisted in the development of new departmental processes for efficient software development.
• Created and maintained project documentation such as project charter, scope documents, requirements documents, user manuals, training manuals and technical specifications among others.
• Key Accomplishments
• Successful implementation of Central Florida RHIO Health Information Exchange Project
• Successful implementation of Cloverleaf 5.5 Interface Engine Upgrade
• Successful implementation of an Infection Control Surveillance System projectResponsible for all phases of various Insurance Website and Web portal projects.
• Responsible for full lifecycle implementation of a Data Warehousing solution.
• Developed full-scale project plans with detailed estimates of resources and participants needed present plans to upper management for approval.
• Key Accomplishments
• Successful implementation of MS SharePoint Intranet site.
• Successful implementation of Web Analytics project implementation.
• Successful implementation of Marketing Data Mart Data Warehousing project.Project Management and Business Analysis for E-learning solutions.
• Managed a 2 million dollar budget for the implementation of the Chicago Public Schools StoryTown Reading Program Adoption project.
• Acted as liaison between Harcourt, CPS, internal and external vendors, project members and consultants.
• Key Accomplishments
• Implemented and documented a Quality Assurance Process for SCORM XML files using the SchoolNet test system.
• Implemented and documented a Quality Assurance Process for the processing of e learning reading program materials.
• Created document templates and established processes to be used by future Project Managers.