PROFESSIONAL SUMMARY Experienced and accomplished results-driven operations professional specializing in managing project management, account service and client relations. Highly motivated, result oriented professional with polished interpersonal and relationship building skills to enhance growth and market share. Exceptional communicator with strong negotiation, problem resolution, and client needs assessment aptitude. Well versed at working with cross-functional teams and acclimating to various environments. CORE COMPETENCIES

AREAS OF EXPERTISE

• Project Management Identifies and assess opportunities, schedules the project in logical steps and budgets time required to meet deadlines. Consistently recognized for completing projects on time and within budget.
• Client Relationship Management - Consistently demonstrate responsiveness, strong customer focus, and ability to build good customer relationships.
• Effective Communication Skills Excellent interpersonal/communication skills. Interacted with all levels from executives and administration personnel to clients and staff, covering all ends of the spectrum.
• Keen sense of responsibility - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results while implementing business solutions to meet a diversity of needs.
• Innovative Creativity - Consistently employ technological solutions to increase efficiency while using time productively to track progress and meet goals.
• Administration and Management - Knowledgeable of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.

EXECUTIVE SUMMARY

• Proven ability in delivering global based IT platforms integration projects; client management; inter-team dependency management; business requirements management, monitoring onshore and offshore technical teams progress and interfacing with subject matter experts.
• Excellent verbal and written communications skills; technology operations management; monitored process compliance and recommended process improvements; resolved project road blocks; controlled project work using SDLC/PMLC, Agile, level standards and ensured projects meet the triple constraints scope, time and costs.
• Prepared project budgets, financial reports, analyzed actual versus estimates, created and maintained project development plans, helped to establish an integrated change management process, created document templates, work breakdown structures, resource allocation plans and mentored junior project managers and project coordinators.
• Formulated regular and on-demand executive reports on project status, risks and issues, scope, defects and resources for senior management.
• Product Management: Successfully managed the product lifecycle.
• Outstanding team-leadership, supervisory and management capabilities
• Demonstrated expertise in: Project leadership execution, system design and analysis, Vendor Management, Issue resolution.

PROFESSIONAL EXPERIENCE

Confidential, Nashville TN Oct 2011 to Present Project Manager

Confidential is the global leader in providing consumer technology protection services across three continents. IT division of Confidential using Agile methodology has developed client based products to support the services. To meet the clients growing demands products needs to be updated accordingly, the existing change request process was revamped and implemented the new.

• Manage multiple projects with diverse scope and medium size ranging between $ 0.5m to $1m involving 8 to 10 resources.
• Identify business objectives and measurable goals, expected schedule, funding limitations, procedures for accomplishing the project, staffing requirements and allotment of resources
• Track project Milestones and deliverables.
• Project staffing, task assignment, monitoring and tracking of the project progress on a regular basis.
• Effectively communicate project expectations to team members and stake holders in a timely manner.
• Identify and resolve issues and conflicts with in project team.
• Coach, mentor, motivate and supervise project team members and contractors. Influence them to take positive action and accountability for their assigned work.
• Identify change in project scope and manage using project change control process.
• Facilitate the completion of impact assessment with the product teams.
• Responsible for ensuring all criteria, standards and SLAs executed correctly.
• Verify that the appropriate backlogs are updated at every state of change request life cycle.
• Revamped the existing change request process and implemented enhanced system.
• Increased productivity by 25 to 30% of impact assessment team.
• Ensures project meets requirements and objectives.
• Played key role in client meetings by determining requirements and specifications.
• Directly work with SMEs, Solution Architects, Designers and Business Analysts.
• Regularly reviewed project execution status with Program Manager and Offshore leads
• Worked on Clarity, Agile Vision and Product Vision.

Confidential, NY NY Dec 2008 to Sep 2011 Project Manager

Source Book is one of the prestigious projects. Source book is a B2B Web based product helps to do online sourcing of any product. Its a virtual buyer and seller expo done online. Originally the product was developed in PHP, later migrated to .Net technology. The project cost was $2.5 million involving 10 resources.

Responsible for implementation of RedDot publishing package to meet the requirements of the client.

Migration to DRUPAL Content management software to meet the demands of publishing several magazines. Managed entire lifecycle of project including planning, deliverable, customer interface and vendor management.

• Managed three projects,
• Sized and priced potential projects.
• Developed scope of work, information plans, quality plans and schedules.
• Track project Milestones and deliverables.
• Project staffing, task assignment, monitoring and tracking of the project progress on a regular basis.
• Effectively communicate project expectations to team members and stake holders in a timely manner.
• Identify and resolve issues and conflicts with in project team.
• Coach, mentor, motivate and supervise project team members and contractors. Influence them to take positive action and accountability for their assigned work.
• Identify change in project scope and manage using project change control process.
• Document, track, mitigate and escalate risks and issues.
• Ensures project meets requirements and objectives.
• Played key role in client meetings by determining requirements and specifications.
• Directly work with SMEs, Architects, Designers and other Vendors.
• Conducted post-project evaluation with the client sponsors and assure satisfaction and to identify any process improvements.
• Implemented structure release schedules and maintenance releases.
• Regularly reviewed project execution status with Program Manager and Offshore leads

Confidential, Deerfield IL Nov 2006 to Oct 2008 Project / Relationship Manager

• Managed end to end relationship for entire lifecycle of project including planning, deliverable, customer interface and vendor management.
• Contributed to project management, managing client relationships, new business development, technical leadership and recruitment.
• Responsible for managing client relationship and engagement where in, an offshore captive development center to manage portfolio of projects for one big IT department in Walgreens.
• Grown the account from ground up to $1.5m in less than a year by managing Walgreens IT project portfolio by cross selling many horizontal services.

Confidential, Middletown NJ Aug 2002 to Oct 2006 Project Manager

• Manage multiple projects with diverse scope and medium to high complexity ranging between $1m to $8m involving at least 20 resources. Headed $3.1M IT infrastructure merger project involving legacy AT T systems used in the enterprise care centers..
• Conduct discovery sessions with business to identify business objectives and measurable goals, expected schedule, funding limitations, procedures for accomplishing the project, staffing requirements and allotment of resources.
• Plan, direct and coordinate follow-up activities to ensure project goals are accomplished within scope, time, and cost constraints.
• Conduct methodology selection exercises to identify work products that provide business value and eliminate waste.
• Identify pain points and future needs to prioritize projects deliverables based on business criticality and effort.
• Create schedule, work break down structure, estimates, and work packages.
• Coordinate with leadership for resource assignments, creation of project deliverables, issue resolution and escalation.
• Prepare monthly financial variance reports (actual vs. budget) and provided forecasts through the end of the project.
• Ensure adherence to current project management standard processes and compliance to quality assurance policies.
• Lead reviews of requirements and designs with relevant stakeholders to obtain agreement and sign off.
• Define and manage project schedules, resources and delivery commitments.
• Served as liaison between Architecture,Development, Infrastructure organizations and the business users.
• Identify and select vendors to implement the project plan according the statement of work.
• Conduct project status meetings, prepare and maintain milestones, schedules, action items, and issues, and keep enterprise informed of project status and health.
• Manage change control and issue escalation process, and establish procedures for project reporting and documentation.
• Develop project communication to all stakeholders and participants.
• Identify, manage and communicate project risks and dependencies proactively and responsively.

Confidential, NY NY, July 00 to June 2002 Project Manager / IT Vendor Manager

• Responsible for business relationship and program management on concurrent projects, to negotiate program contracts, scope, schedule, budget, quality, risk, resource and plans.
• Manage PMO activities and, monitor vendor performance against SLAs, process adherence, time accounting, service delivery escalations, and contractual obligations.
• Review the progress on a weekly basis through PMO meetings, monitor vendor performance and evaluate risks.
• As part of this role, interface with Procurement for issuance of POs to all vendors. The total value of POs processed is to the order of $ 50 Million per year.
• Single point of contact for all vendor related issues from management and vendors. Facilitate the resolution of specific situations that are hindering the performance of vendors and escalation to senior leadership team.
• Define and communicate guidelines and procedures on governance, SOW processing, vendor performance etc. through biweekly partner communication meetings.
• Key focus areas include continuous improvement and cost optimization; as part of this, worked with vendors to achieve 15% cost reduction.

Confidential, Denver CO, Sep 97 to June 2000 Project lead

• Project lead, managing and executing projects between 10 25 resources.
• Involved in complete project life cycle from requirements to design, core development, review, testing, integration, deployment and support on various MS technologies
• Managed a team of 10 resources for 6 months at Denver, CO as onsite lead.
• Have played the role of onsite coordinator and business analyst, gathered customer requirements and have architected and designed applications
• Provide technical guidance to team members to accomplish their task
• Clients include: American Medical Response ( Denver, CO) Thomas Betts ( Memphis, TN)

Confidential, Bahrain, 1994-97

Confidential, Bahrain, 1990- 94

Confidential, India 1985-90

Senior Systems Analyst, Worked on Internal Projects.

TECHNICAL SKILLS

MS Project, MS Visio, MS Office, Clarity, Agile Vision, Product Vision.

EDUCATION Master of Business Administration Bachelor of Engineering Computer Management Training Immigration Status: Permanent Resident ( Green Card Holder)

References available upon request