Summary:

• I am an IT Professional with extensive experience at all levels of IT. I have managed numerous large and mid range projects for Fortune 500 companies and large organizations. My experience working in complex, matrix environments is an asset when working on large projects that span across various areas of the business organization. I possess good communication skills in both technical and business terms and work well with stakeholders from all areas of the business. My project management philosophy includes applying appropriate project methodologies, assigning the right technical and analytical resources and providing detailed communications using project charters, plans, scope and design documentation, status updates, change controls and risk analysis reporting. I have a strong record of successful project management from inception to implementation.
• I have managed large projects from ground-up application development to large scale applications systems migrations that required complex data mapping, conversion and verifications. Integration with existing application systems was often a requirement in these projects. My background includes software design and development, database design and systems management.

Technical Skills:

System Development and Project Management:

• Managed large, complex projects through the full System Development Life Cycle SDLC providing complete project management and documentation from inception through implementation. Responsible for project charters and project plans, project estimates, executive management reports in multiple formats and creating and submitting project change controls. Provided project status updates as a member of the Executive Steering Committee.
• Experienced in PMI, PMP and PMBOK principles as well as ITIL.
• Experienced in Waterfall and Agile methodologies.
• Assigning appropriate technical resources for projects and managing business analysts, development staff and testing resources.
• Experienced in the creation of complex test plans for user acceptance testing and performance SLAs and using automated application testing tools such as HP RoadRunner and HP Quality Center.
• Experienced in using project management tools such as MS Office, Visio, PowerPoint, MS Project and SharePoint.
• Extensive experience in bringing together the necessary resources and management teams from the business and technical areas to successfully manage projects, design, develop and implement business solutions.
• Experienced in Health Care including Commercial, Medicaid, Medicare, and TRICARE eligibility and claims status . Experience in HIPAA compliance and regulations related to eligibility and claims. Created complex data mapping from end user Web pages to the mainframe database tables.

Management / Team Leadership:

• Proven leadership skills and extensive IT experience, including management of mission critical application systems, project management, design, development, and implementation.
• Proven track record of building teams with the right talent to successfully meet business objectives within defined timeframes. Strong project management and motivational skills to meet and exceed established objectives. Management of key project team resources such as business analysts, developers and testing teams.
• Experienced project management through full system development life cycle SDLC in very large complex, projects. Experience in working in structured and matrix environments. Strong ITIL experience.

Professional Experience:

Confidential

Title : IT Project Manager

Responsibilities :

• Led a major project required to successfully implement a new healthcare eligibility system using new enterprise technologies for this Fortune 150 firm. This effort was required to fulfill contracts with multiple large Medicaid customers followed by an implementation of the marketplace software applications for state contracts for Medicaid. This project relied on a vendor based solution from a world wide provider in enterprise solutions.
• A significant factor in the success of this implementation was the improvement of communications between the key stakeholders in the executive, business operations area, development, and testing. This was accomplished by holding regular project status meetings and providing the entire team with project status reports, risks and issues logs, test plans and implementation plans.
• The eligibility project required mapping of HIPAA 834 flat files from the customer to the XML file format from the input source to the UMV Unified Member View product. Additional file transfers were required for the legacy AMISYS system. Detailed verification of data flows and precise data mapping required the coordinated efforts with the development, business operations and testing teams.

Confidential

Title : Project Manager, Business Analyst, System Solution Designer

Responsibilities :

• Managed projects related to Commercial, Medicaid, Medicare, and TRICARE health insurance application systems.
• Implemented and integrated a vendor provided solution for workflow and Business Intelligence to monitor internal operations progress and issues. This project was implemented using business objects and data services. These tools were integrated with the organization's application systems and data warehousing systems. A dashboard was used to show real-time progress through operati0onal business processes and used alerts for incident monitoring.
• Created detailed Visio prototypes for the Claims enterprise web pages design and added on-page data mapping to the mainframe database fields. The use of these prototypes were significant in documenting and developing the interfaces necessary to capture the claims data, transmit through the EDI and store in the company's mainframe database. Business objects and web services were used extensively in this effort.
• Managed multiple efforts for the enhancement of the corporate document repository and redesign of the front end document search user interface. A global vendor provided solution for data warehousing CMOD was used for this effort. This solution, which housed more than 30 billion images and documents for the company and its subsidiaries, required an intense coordination between the vendor and the client's technical and business resources. Using my technical background and experience I was able to detect issues with the vendor software during extensive pre-implementation testing. These issues were resolved and the product was successfully implemented.
• Developed numerous whitepapers to research vendor solutions for various critical applications and provided input for large RFPs within time constraints.
• Managed the project to improve the company's Technical Support Service Center and Corporate Knowledge Base. The knowledge base application was an in-house developed enterprise system. The re-design of the knowledge base system provided a robust, integrated help desk system used by the company's help desk technicians for client and internal service calls. These enhancements proved to be a major success to the company's technical support resources. The knowledge base reduced the response time to resolve issues and created an intelligent resource for historical use.
• Provided direction in the migration of the corporate content management system to new technologies, WebShpere Content Manager WCM .
• Managed a large project for TRICARE HIPAA compliance including complex data mapping from the Web user interface to EDIG and the mainframe database. This project was critical to the company meeting contractual obligations and service level agreements.
• Other significant accomplishments: Provided direction in the redesign of numerous corporate applications including the corporate website, Intranet and help desk knowledge base applications.
• I managed projects for BCBSSC web sites for their internet Website migration, SouthCarolinaBlues.com and the company's intranet site. I also managed the project for the company's internal knowledge base application system for the Technical Support Team.
• Assisted in the transition-in process for the TRICARE West region in 2013. This contract was awarded to BCBSSC and had stringent SLAs for the transfer of more than 1 billion data records to the BCBSSC TRICARE data repositories on the IBM mainframe.
• Responsible for numerous projects from inception through implementation using the companies structured methodologies.
• Responsible for estimating efforts, phase progression and collaboration between the project management PMO , development and testing teams.
• Responsible for key areas of Medicaid and TRICARE projects and compliance with HIPAA regulations and system level agreements SLAs .
• Data mapping was required for the HIPAA flat files and XML processes to meet HIPAA 5010 mandate requirements.
• Significant experience using SharePoint for project management documentation.
• Member of the BCBSSC Executive IT Steering Committee for more than 4 years.

Confidential

Title : IT Consultant - Sr. Project Manager

Responsibilities :

• As the lead Project Manager/System Design Analyst for this large corporation I was responsible for the automation and implementation of software applications for new companies that the client had acquired.
• This position required working with the development team and the client to define business and system requirements to meet the various business needs of each client company. I helped identify business critical areas in management reporting and system functionality and made recommendations that were successfully implemented.
• These enhancements provided the companies with valuable new management tools that significantly improved their ability to manage inventory and to increase sales.

Confidential

Title : CEO and Senior Project Manager

Responsibilities :

• RES Solutions provides a comprehensive, state of the art software solution for the real estate and mortgage banking industries covering Relocation, Property Management, Leasing Services and Resort Rentals applications.
• Additional services:
• Seeing a need for a comprehensive software solution in the Real Estate industry I helped form RES Solutions with a team of partners. I brought together a development team to design, develop and implement a solution based on Oracle DB for scalability. I managed the development team working with business leaders in the Real Estate industry to define the business requirements. The result was a comprehensive Real Estate software solution.
• Provided consulting services for Project Management, Business and Systems Analysis, Application Integration and Project Planning. Other services include the integration of third party software and corporate acquisitions consulting services.
• Designed and developed Oracle 9i and 8i Databases based on application requirements.

Confidential

Title : IT Director

Responsibilities :

• Responsible for the daily management of Long Foster's Real Estate corporate IT applications Commissions, AP, GL, HR Payroll, Fixed Assets, Property Management, Leasing Services, Relocation and Marketing .
• Responsible for the replacement of the company's financial, Payroll and HR applications systems. This was accomplished by inviting various vendors to provide presentations and contract proposals for a viable solution. The short list included Oracle Financials and Great Plains Dynamics. The final solution was chosen and implemented successfully with full integration to the company's other critical application systems.
• Developed financial applications interfaces to a new financial Accounting system, Great Plains, AP, GL and Payroll/HR. These interfaces were developed to integrate the companies' business systems to the Great Plains financial system. I led the project working with a team of developers to map and develop the interfaces to a new technology environment.
• I managed the projects to design and develop new e-commerce software applications for Resort Rentals, Leasing Services and Relocation Services. This application resided on an Oracle database platform.
• Provided system and project management of all production business systems for this 30 billion/year Real Estate Company based in Fairfax, VA.
• Managed projects to develop a Direct Mail Marketing system for over 9,000 agents. This direct mail center resulted in a significant amount of business to the agents by providing a mass mail/marketing tool to attract prospective clients. The systems was developed using USPS CASS and ZIP 4 certification processes. These direct mail application systems saved the company more than 1 million a month in USPS postage expenses.