Current Position

Independent Consultant

Confidential

Independent Consultant for handl Consulting, a San Francisco based high-tech marketing firm. Projects include: creation of a large internal RFP document used by Sales completing extensive competitive analyses the writing and editing of case studies, FAQs, and press releases web site review, and other marketing related tasks as requested for handl clients such as Adobe, VMware and Watershed Innovations.

Project Management Expertise

Project Manager

Confidential

Project Manager ARC consultant for the highly successful Microsoft Exchange migration of 13,500 mailboxes and 800 Blackberries from an agency-specific environment with multiple physical locations and business units, into a consolidated multi-agency environment. Project completed 12/11. Also the PM for the Proof of Concept for PGP software on Agency laptops. Provided technical writing as needed. Created and maintained the projects' SharePoint sites.

Technology Engineer

Confidential

• Project manager for the replacement of the Workforce Management System 1 mil purchase, 7 sites from RFP through implementation. Negotiated purchase, revised contracts, and guided business and technical teams through selection, design and rollout. Fulfilled PMO tasks, including the creation of technical and financial documents and reports. Completed the project on-time, on-budget, and with a fully functional system.
• Project manager for the update of the HQ Telephony System 500K , 5 sites . Swapped the main and backup sites, updated all telephony software and hardware, installed and rolled out a new voicemail system, coordinated training, and installed VoIP tools. Oversaw vendor project managers, as well as associate team members. Satisfied extensive PMO requirements, and created and maintained the projects' SharePoint sites.
• Project manager for an array of successful Telecom projects, including: system move from one state to another after an acquisition, HQ data center relocation, forklift system upgrades, database rollbacks for ICM, Citrix farm migration, and VMware migrations.

Technology Engineer

Confidential

• Hands-on systems engineer for the following mission critical systems in HQ and call center locations: Workforce Management, Centralized FAX system, Cisco's ICM, Call Accounting, Voicemail, E-911 Services, Phonetic Operator, and Tools and Analysis Servers. Provided 24x7 on-call emergency support. Liaison with the database team for the department. Completed SQL course.
• Designed a custom batch file that resolved a 5 year issue that affected the customer PIN process. Initiated and developed customized alerting on all supported systems for pro-active monitoring. Created a pro-active maintenance schedule for dept. Primary contact for assigned vendor relationships.

Project Manager

Confidential

Supervised technical consultants on staff, designed the help desk and internal support processes, and created proposals for new business.

National Location Technical Specialist Coordinator

Confidential

Liaison for 70 technical engineers and call center operations managers at 50 sites and the I.T. Dept. at HQ. Responsibilities included project coordination and supervision, issue resolution, communication and training. Designed and directed the 1st nationwide 5-day technical conference for 2 years with over 150 participants. Developed new team programs with an emphasis on communication, knowledge share, and in-house mentoring that increased skill level considerably. Created and maintained group intranet site that included a technical solutions repository. Recruited and oversaw 5 Regional LTS Coordinators.

Information Systems Engineer and Information Technology Service and Support Analyst

Confidential

Provided 2nd and 3rd level support and project management for PC/LAN Dept. Support included network and system connectivity, and software and hardware, at HQ and locations. Traveled throughout the U.S., participating in and leading new location implementations, conversions, upgrades, site moves, and user training. Initiated, designed and rolled out a nationwide antivirus auto update system for PCs and file servers, which secured the company's data prior to the nationwide Melissa virus outbreak. Project manager for the HQ backup system redesign. Developed and rolled out a nationwide PC and laptop imaging process that reduced the time required to rebuild a PC by 75 . Oversaw outsourced consultants.

Operations Management Expertise

Property Manager

Confidential

On-site Property Manager for the start-up of the largest Planned Urban Development in Chicago. The development consists of high-rise condos, walk-up condos and townhomes. Established, set up all aspects of, and managed day-to-day operations for 3 on-site Homeowners Associations. Set up included vendor proposal and review process, contract review and edit with legal, and service negotiation. Built office computers and documented systems. Created Excel spreadsheets to organize data. Completed monthly financial reports and assisted in yearly budget preparation. Reviewed and coded invoices. Worked with the developer, homeowners, and vendors to develop the site and resolve issues from the ground up. Trained 3 additional on-site property managers as project grew.

Assistant Operations Manager

Confidential

Retail Store Manager for retail stores with annual sales of 10- 20 million. Oversaw personnel, merchandizing, purchasing, receiving, and customer and vendor relations for all hard line goods plus a restaurant and auto shop.

Healer and Volunteer Experience

Healer

Confidential

Work included pro-bono healing for the surrounding communities.