SUMMARY

Talented, results-driven Project Manager and IT professional with versatile, cross-platform experience in software installation, implementation, and integration for diverse client industries. Demonstrated ability to develop solutions to support strategy through processes and procedures and documentation. Excellent Project Management, Business Analysis, Quality Assurance, Communication and Customer Service Skills.

SKILLS

• Experienced IT Professional with strong background in project management, team management, analysis reporting, resource management, release management, change/risk management, vendor management and team building.
• Proven ability to build excellent client experiences and cultivate superior customer loyalty.
• Experienced with managing a diverse project portfolio utilizing multiple project management tools and methodologies including 5 years of Agile/Scrum experience and the use of formal tools including Clarity PPM and MS Project.
• Recognized as an inspirational leader who motivates teams to reach their highest potential.

TECHNICAL EXPERTISE

• METHODOLOGIES: Agile, Scrum, Waterfall, SDLC, PMI/PMBOK, Lean/Six Sigma and Kanban
• TOOLS: Clarity PPM, MS Project Server, MS, Excel, Power Point, MS Access, MS Visio, SharePoint, TFS MS Team Foundation Server , Enterprise Resource Planning.
• DOCUMENTATION: Project Plans, Charters, Schedules/Timelines, Scope, Resource Utilization, Meeting Meetings, User Stories, Storyboards, Process Mapping/Flows, Lessons Learned, BRDs, FRDs, UAT, CAT, Use Cases

Confidential

Senior IT Project Manager

• Senior IT Project Manager managed IT projects and associated activities within the IT department to meet budget, schedule and performance goals. This individual will be responsible for facilitation of meetings, development of project schedules, and successful project execution.
• I am responsible for tracking project status and managing project issues and risks to include financial analysis via MS Project Server including the project progress/quality/costs, developing action plans to address gaps throughout project life cycle, adherence to compliance processes, vendor relationships and problem resolution.
• Managed and facilitated daily and weekly Stand Ups and Sprint Meetings which followed the SDLC.
• Managed 3 projects with various sizes, scope and complexities.
• Successfully led and implemented EGIS Electronic Geographical Information Systems upgrade project, with a budget of 1.24 million.
• Managed projects and software developmental tasks utilizing Waterfall/Scrum/Agile methodology.
• Managed projects via MS Project Server
• Created project related documentation such as scope chatter, roles and responsibilities, Steering committee presentation to leadership and stakeholders.
• Utilized SharePoint to track document workflow and as a project repository.

Confidential

Senior IT Project Manager

• Senior IT Project Manager with EB Gateway a department of the Benefit Solutions Division of Mutual of Omaha . Managed the overall planning, execution and delivery of medium to large scale, enterprise level projects.
• Established framework, processes and procedures while adhearing to the Mutual of Omaha PMO.
• Managed projects and software developmental tasks utilzing Scrum/Agile methodology.
• Managed and facilitated daily and weekly Kanban Stand Ups and Sprint Meetings.
• Facilitated the day-to-day coordination of projects and portal development while adhering to Agile/Scrum standards and sponsor expectations while ensuring client requirements were met.
• Acted as a Scrum Master for software applications based projects and assisted the company in the transition to utilizing an Agile/Scrum formal methodology.
• Responsible for Monthly Budget forecast with labor detailed analysis. Average project budget was 53K.
• Responsible for Enterprise Resource Planning, tracking project status and managing project issues and risks to include financial analysis via Clarity PPM including the project progress/quality/costs, developing action plans to address gaps throughout project life cycle, adherence to compliance processes, and problem resolution.
• Developed the business case with emphasis on Net Present Value NPV and Return On Investment ROI
• Participate with the business and IT teams in request for proposal RFP process.
• Presented periodic Dashboard reports on the current projects/programs and future opportunities to Senior Management and to General Stakeholder Steering Committee.
• Responsible for managing the overall planning, execution, and delivery of projects to include the definition of project charters, budgets, and measures as well as developing project structures and ensuring proper operations turnover.
• Managed, coordinated and scheduled more than 25 Software and Web releases successfully.
• Created and documented process to streamline Web Release full cycle development and implementation adhering to SDLC process.
• Successfully managed and Led 18-person team as part of the SQL server upgrade from 2000 to 2010 and Data Center migration projects simutaneously.
• Developed and led IT change control board by coordinating and communicating IT changes between the customer and managed services teams.
• Demonstrated a solid understanding of technical data center infrastructure concepts including data center network, compute, server, storage, and shared services monitoring, DNS, DHCP, AD, etc
• Defined strategy and daily activities for change manangement implementation.
• Defined and implement process improvement.
• Managed and coordinated resources for UAT and CAT testing.
• Managed IT resource allocation, analysis and forcasting.
• Responsible for building and leading effective project teams, including building strong sponsor, stakeholder, vendor, customer, and team relationships while prioritizing projects and managing resources.
• Provided project management consulting, knowledge expertise in project management methodologies, processes, tools techniques
• Supervised and monitored day to day operational portal development and implementation.

Confidential

Project Manager

• Corporate project manager responsible for applying project methodology to the full life cycle of multiple projects regarding client facing and internal implementations that enhanced the companies' business footprint in the point of sale POS technology and value-added merchant solutions.
• Applied multi-faceted client business rules and requirements to facilitate the delivery of a client specific customized configuration of technical and non-technical solutions.
• Utilized industry project management best practices on projects from inception to delivery.
• Provided project scope planning, risk identification and quantification, budgeting and forecasting, statistical analysis and key business indicators for assigned projects.
• Projects I managed had a 65 cost reduction in development costs, 30 cost reduction in efficiencies associated with project lifecycle.
• Participate with the development and technology teams in request for proposal RFP process.
• Managed Document Management systems upgrade
• Led an outsourcing initiative that resulted in decision to outsource in- house printing to Xerox, saving 12 FTE and 400K annually in operating expenses.
• Managed projects followed PMI methodology and adhered PMBOK and SDLC Processes.
• Directed the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients.
• Provided feedback and assesment of staff and resources supporting PMO projects.
• Managed projects using both internal and third party provider development resources to successfully complete the objectives.
• Managed project using both Six Sigma and PMI methodologies.
• Managed support, training and development for Telecom VoIP forklift upgrade for entire company.
• Managed the War room activities with the Telephony vendor, Network operations and internal support services.
• Utilized project and proformance tools such as MS Project Server, MS, Excel, Power Point, MS Access, MS Visio, SharePoint and Clarity.
• Evaluated the data collected through task analysis and business processes for client implementations
• Provided suggestions to the development team during the development stage of implementation to meet the stakeholders business needs.
• Designed and executed the test scripts and test scenarios through HP Quality Center.
• Managed change requests related to the working project plans daily to meet the agreed deadlines.

Confidential

Sr. Project Manager Contract Consulting

• Contract assignment working as a Project Manager for the TS Global Clearing and Technology division of JPM Chase. Acted as a senior project manager responsible for the full life cycle project management duties from initiation through implementation.
• Managed Clearing Program Portfolio for applications that handle compliance and risk funds control for clearing transactions with budget in access of 20M annually. Funds Control Application is one of the most complex in the bank and manages intraday risk control globally.
• Planned and coordinated cross impacts globally for Multi-Track, Multi-Phased Project approach using waterfall and agile methodologies for complex program without impacting portfolio projects.
• Develop Program Level Test and Implementation Strategy to support a progressive pilot and release function to avoid and mitigate risk for program
• Applied multi-faceted client business rules and requirements to facilitate the delivery of a client specific customized configuration of technical and non-technical solutions.
• Project/Program manager of a Technical Program to augment and change the infrastructure of a legacy system for a critical application that houses 2300 Multi-national clients.
• Faciliate Executive Steering Committee with Program updates, issues, concerns and key risks, resolution and risk mitigation strategy with executives.
• Utilized industry project management best practices on projects from inception to delivery.
• Provided project scope planning, risk identification and quantification, budgeting and forecasting, statistical analysis and key business indicators for assigned projects.
• Provided feedback and assesment of staff and resources supporting PMO projects.
• Managed projects using both internal and third party provider development resources to successfully complete objectives.
• Utilized project and proformance tools such as MS Project Server, MS, Excel, Power Point, MS Access, MS Visio, SharePoint and Clarity.

Confidential

Vice President / Implementation Project Consultant Global Client Fulfillment

• Acted as a Client Servicing Project Manager for product implementations for large, complex clients with specialized service requirements and special projects as assigned.
• Managed treasury solution implementations 8-12 projects as assigned by PMO.
• Acted as the primary interface with the client to establish all connectivity between organizations.
• Organized and gained consensus on all internal and external project related activities to ensure a timely and smooth client implementation process.
• Negotiated and adapted to complex, multifunctional relationships within the customer and bank environments.
• Successfully managed more than 84 high level projects, with an expected annual revenue of 10.50 M most of these projects were international in nature, dealing with multiple offices globally .
• Directed the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients.
• Participate with the sales teams in request for proposal RFP process.
• Collected and analyzed the business requirements and transferred knowledge to development team.
• Led regular meetings with senior management, project managers and virtual team members to track milestones, project budget, scheduled deliverables and customer scorecard.
• Applied multi-faceted client business rules and requirements to facilitate the delivery of a client specific customized configuration of technical and non-technical solutions.
• Utilized industry project management best practices on projects from inception to delivery.
• Provided project scope planning, risk identification and quantification, budgeting and forecasting, statistical analysis and key business indicators for assigned projects.
• Managed projects using both internal and third party provider development resources to successfully complete objectives.
• Managed projects using both Six Sigma and PMI methodologies.
• Utilized project and proformance tools such as MS Project Server, MS, Excel, Power Point, MS Access, MS Visio, SharePoint and Clarity.
• Managed change requests related to the working project plans daily to meet the agreed deadlines.
• Chosen for CashPay pilot card services Treasury Products. Assisted with the developement documentation of IPC product process and procedures.
• Chosen for IPC ASAT Focus Group - Assigned to Lead the Training Survey Team. This project was designed to recognize the issues facing Project Managers in the Global Client Fulfillment team. Provided coaching and mentoring to those members of the team. This promoted a culture of learning and development.
• Received Bank of America Silver Award for Outstanding Performance for 2011 award given to employees that have excelled for contributions to company projects and initiatives .

Confidential

Assistant Vice President / Project Manager

• Acted as an Assistant VP, Project Manager and Business Analyst in the Global Treasury Services Billing, responsible for overseeing and communicating project financials and status' for APAC, EMEA and WHEM regions Pricing, and Liquidity Program Management Office.
• Organized and facilitated project planning and testing across multiple lines of service.
• Led various complex projects that coordinated resources from Treasury services teams and IT. These projects were multi regional projects over an extended time frame serving more than 90 of the Global Treasury Operations. This included a huge enterprise level application that was utilized by 30,000 users globally. This was a mainframe based system that controlled most of the clients' account info and how it needed to be structured.
• Managed Project Spending Approval Process PSAP for Global Liquidity's 40mm budget by preparing, submitting and tracking each of three business case steps providing funding for specific project phases.
• Identified, communicated and escalated, as necessary, status, risks, and issues to management and key stakeholders.
• Managed various complex projects utilizing resources across multiple regions. Coordinated the teams through any logistical issues to successfully deliver projects to meet client expectations.
• UAT Lead for the Billing Operations for 2009 Pricing Event and Billing Attributes projects. Successfully coordinated multiple user acceptance testing. This was accomplished by coordinating resources from Billing Operations, IT and PMO to meet the validation schedules.
• Developed and updated Standard Operations Procedures.
• Responsible for operations metrics and reporting. Created Weekly and Monthly Executive Management Review reports. The Reports provided analysis for the following- Identified trends- Issue tracking- Identified risks- Areas of improvement and areas that need improvement. These reports were forwarded directly to Treasury Services Billing Operations Senior Leadership.
• Prepared, analyzed and reported project performance reports e.g., budget to actual, EAC, milestone completion , along with various Key Performance Indicators KPI's .
• Represented Global Liquidity Solutions in the development of a replacement Enterprise Proj. Mgmt. system
• Maintained corporate project systems Work Request Mgmt., Bus. Case, CHIP Online Portfolio Tracking .
• Incorporated Project Delivery Framework PDF updates to Global Liquidity Solutions project standards.
• Developed Operational mock live implementation task plans.
• Developed Operational Gaps and Differences documentation for projects.
• Developed Operational Readiness Approach Plan documentation for 2009 Pricing Event and Billing Attributes projects.
• Managed and performed the processes of requirements gathering, analysis,testing and quality assessment.
• Documented and led Lessons Learned meeting with key stakeholders.
• Created and developed job aids for implemented projects.
• Managed projects followed PMI methodology and utilized PMBOK and SDLC Processes.
• Provided feedback and assesment of staff and resources supporting PMO projects.

Confidential

Project Manager/Business Analyst Contract

• Acted as a Project Manager and Business Analyst for the Production Support Optimization Innovation Design Team.
• Developed and documented business and system requirements.
• Defined project objectives and planned project deliverables with development team.
• Managed complex resourcing issues and co-coordinated various groups both internal and external on projects
• Developed documentation for project teams to create an understanding of the technology and process issues facing the operation globally.
• Managed and performed the processes of requirements gathering, analysis,testing and quality assessment.
• Managed projects through the full lifecycle SDLC process for application enhancements.
• Responsible for documentation development, SRS and User documentation.

Confidential

Sr Associate / IT Network Services/Operations

• Lead member of the IT Network Services-Operations. Supervised operations staff providing Technical administration for Network, Telecommunications and Audio Visual systems
• As a Technical Senior Associate my responsibilities were to provide world class support to customers throughout the Firm on a daily basis through timely, effective and focused delivery of IT products or services. Managed this service through the use of operational and project management standard operation procedures, metrics and associated monitoring tools
• Demonstrated strong organizational and communication skills and a proven ability to implement standards, procedures and methodologies that improved efficiency, performance and reliability.
• Managed Projects through MS Project Server 2007.
• Managed project resources, deliverables and scope throughout the project life cycle.
• Managed projects followed PMI methodology and adhered to PMBOK and SDLC Processes.
• Managed the organization and documentation of business requirements, including Use Cases, to ensure that the project team developed solutions that met the customer's needs and minimized requirement defects up front prior to implementation.
• Coordinated Projects with Implementation, Design, Finance and Infrastructure groups