Summary

IT professional with more than 14 years Software Development experience as a Business Analyst, Project Management and Quality Assurance Analyst. I have exceptional communication skills. My technical expertise encompass Web sites, Mobile, Mainframe, UML, SQL, Order Management, Mapping, HR, query Relational Databases, Databases, Benefit Rates, Point of Sale, Claims, Oracle, Agile and SDLC methodologies. Confidential BI Business Analyst Responsibilities: Developing Business/Functional requirements for the End Of Well Summary to generate from MicroStrategy Tool. Develop Business/ Functional Requirements for USA, International, and Canada Drilling Service Quality KPIs BOP P/U, BOP L/D, Trip Speed, Downtime, Run Casing, and Connection Event Types for Service Quality Incidents using Canrig sensor data into the MicroStrategy BI Tool. Developed Business/Functional Requirements for migration of myAnalytics - Training Compliance process and MyTraining into MicroStrategy BI tool. o Created Reference Guides for Rig Dashboards, Well Dashboards, and Exception Dashboards/Reports for the end users to learn how to use the newly implemented reports, dashboards. Develop mapping document to map data from Oracle, data loads, and Canrig into MicroStrategy BI Tool and ETL. Tested newly developed reports and dashboards. Environments: Informatica-ETL, Oracle EBS, MicroStrategy BI Tool, Agile, Visual Studio, Visio, MicroSoft Office Suite, MicroSoft SharedPoint and Toad Confidential Project Manager/Delivery Lead- PBM Healthcare Responsibilities: Managed monthly medical claims projects in an Agile environment for ESI and Medco migration Managing approximately 40 small projects between three releases at a time Manage projects to ensure projects are released on time and within budget Projects consists of merging Medco members into ESI platform Claims adjudication processes Developed the Project Agreement/Charter for Projects to confirm high level requirements, Cost Estimates, Project timeline Coordinated and aligned Business/QA/Dev/BA's and Deliverables to adhere to the project timeline. Communicated with the Executive Team reporting the progress of the budget, timeline, and scope Ensured that all stakeholders and team members were up-to-date on project status and next steps Identified project risks and presented solutions Managed a team of 25 people consisting of Developers, Business SMEs, Business Analysts, QA, Data Analysts and 3rd party vendors Managed the following migration projects onto ESI F14 system, Mobile and IVR applications/devices: o Creation of the new the claims control system for exception processing claims

• Merge Medco clients Pharmacy copay editing pricing and claims onto the ESI F14 applications
• Merge Medco claims history file processes onto the ESI F14
• Migrated Medco Date Of Service Claims request and response into the Pass-Thru functionality for the adjudication processes.
• Creation of new ESI client specific reporting templates

Environment: Teredata, F14 Foundation 14, Anchor System, .Net, HTML, Mainframe Services, .asp, POS, BA Tool

Confidential

roject Manager/Business Analyst Consultant

Responsibilities: Planned and delivered 535K - 1.4M Housing Preservation Department projects for: o TIL MWBE TENANT INTERIM LEASE Minority and Women Business Enterprises PM managed TIL MWBE project to create new MWBE construction vendors and time entry/wage process. o DNP Department Neighborhood Preservation PM/BA - Managed/Gathered BRD/Use Case Requirements for the DNP project to automate DNP's Building Referral and Treatment processes in HPDINFO system o Paradox PM - managed the Paradox project to migrate all data and develop new functionality from the Paradox DOS system to the HPDINFO system o Section 8 Integration Project BA - This project integrated the Section 8 processes from the Section 8 Dept.'s own Elite System into the HPDs custom HPDINFO application o eCertification Project- BA/PM We incorporated new enhancements and payment method processes for the eCertification online process Delivered projects on time and within budget Developed the Project Agreement/Charter for Projects to confirm high level requirements, Cost Estimates, Project timeline Developed BRD/FRD/Use Cases/Workflows/Mapping documents Assisted the QA Team with their Test Plan and any questions they may have regarding the requirements Managed teams consisting of Developers, Business SMEs, Business Analysts, QA, Data Analysts and 3rd party vendors Communicated with the Executive Team reporting the progress of the budget, timeline, and scope Ensured that all stakeholders and team members were up-to-date on project status and next steps Identified project risks and presented solutions Stored project artifacts, created Production Issues, and Project Issue Tracker on SharePoint site Gathered/managed projects and assured Tenant/Building information data was accurately stored in the Tenant Data System TDS warehouse Exercised great relationship building, communication, writing skills, coordination with team members, other departments, 3rd party Vendors, and executive stakeholders Worked with Business Analyst s to identify requirements and priorities Resolved issues with the Business and IT Department in regards to projects Environment: MSProject, Visio, SharePoint, PowerBuilder, .Net, Mainframe, workflows, loose Agile, Waterfall, CRM Oracle Seibel Confidential Sr. Business Analyst Insurance Responsibilities: Gathered Business Requirements/Functional Requirements/Workflows for enhancements projects the website. Assisted the Project Manager with PowerPoint presentations, Project Charter and gather project task estimates from the project team Assisted the Developers with the developing a Deployment plan template Monitored Production Issue progress Confidential Project Manager/ Sr. Business Analyst/ Quality Analyst Atlanta Responsibilities: Gathered Business Requirements/Functional Requirements/Workflows for the following projects: Partnership project, Language Translations project, and Polaris website redesign project. o For the Skymark Partnership project- PM/BA a Japanese airline, As the PM, I spearheaded and managed the project timeline, budget, and resources. As the BA, I gathered requirements to ensure only Japan Skymile residents were able to book flights on delta.com by creating a Landing Page, Registration Form, ensure Skymiles were being deducted from the booking process, process of the Skymark Registration Form and the downstream applications such as Cheetah email system to ensure the Confirmation emails were sent to the customers and Reservation Agents. o For the Language Translations project, BA I gathered requirements to implement a new interface with new drop-down functionality, an alert page Speedbump for non-US customers to ensure these customers received a warning page before being redirected to the English translated pages, and new URL Transparency structure for non-US countries o For the Polaris redesign project BA, I gathered requirements by documenting the front-end and back-end process for the Datalex platform for the Book-A-Trip, Shopping/Merchandising functionality. Addition to, gathering requirements for the Login, Flight Status, Check-In widget functionality is enabled and displayed on the web site, Header/Footer functionality is displayed and enabled Liaison between the 3rd party vendor Motion Point and Delta, the Business Asia Marketing Team, Loyalty Department and IT Gathered requirements for new GIS application to track airline routes via onboard flight Ensured Customer purchases, Receipts, Transaction, etc were stored in the Teredata Warehouse. Coordinated Motion Point Portal slips issues amongst offshore Developers. Addition to enforcing Unit testing and technical documentation Tested Motion Point defects and Skymark Partnership projects Environment: jsp, HTMK, Java, J2EE, .net, .asp, MicroSoft, CMS, Omniture, web service, CRM Oracle Seibel Confidential Project Manager/ Systems Analyst Lead /QA Analyst Atlanta Responsibilities: Team Lead on the project for site redesign including payment processing.

• Managed/Gathered requirements/mockups/workflows/Test Plan for a Serialization Cleanup Project for the mobile Handheld and Oracle Data Warehouse application which allowed users to only scan serial numbers in the future phase and to only enter serial numbers under special certain circumstances
• Gathered requirements/mockups/workflows/Test Plan for the Filtration Project to ensure Components were linked to their Core categories within the Oracle Data Warehouse application

Developed requirements for Call Center Install Base screen in Oracle eBusiness and automation of Retail Store-stamp receipts. Developed requirements/ mockups/ workflows/ Test Plan for the Quest Handheld mobile application Sales Consultant and Filtration Dashboards. Streamlined a Agile software development lifecycle methodology for the IT department. Created a batch process schedule for the IT department. Created Project Charter, Business/ Functional Requirements, Minutes, Technical Design, and Test Plan templates for the IT department. Liaison between Call Center, Business and IT Department. Trained the Project Managers how to manage projects-writing project plans, write project charters. Trained Systems Analysts to learn how to facilitate meetings and write requirements for the mobile Quest application and Oracle eBusiness suite projects Created a process for the projects to be stored on the Shared Point. Develop test plans for the Filtration Quest Mobile application and Serialization projects. Gathered requirements GPS/GIS Workforce application which tracks delivery personnel Environment: Quest Application, UML, SharePoint, HTML, GIS, .ASP, .NET, Dex Intermedec, CN3 Mobile Handheld, Oracle eBusiness /R12/Financials , Oracle Data Warehouse, JAVA, and Visio Confidential Sr. Business Analyst / QA Lead Retail Atlanta Responsibilities: Liaison between the Business and IT in regards to the OMS and . BA/QA for the Gift Card and online payment process for OMS Order Management System /. and the Buy In Online Return In-Store BORIS project

• As part of this project I gathered requirements/workflows/mockups for Gift Card SKUs to ensure the new SKU categories were processed correctly in the Tandem Data Warehouse
• AND requirements to ensure Gift Cards balance checks were being processed for customer orders, reserve GC customer orders, and storage of Receipts in the Tandem Data Warehouse
• Gathered requirements to ensure Gift Card transactions did not post to SAP Financials.
• Gathered requirements to ensure ACH transactions posted to SAP

Gathered requirements for the billing process to ensure: the credit cards are the first form of tender If GC only payment the billing address is required If GC only OMS and Tandem will bill the recalculated amount Re-issued GCs will go through the billing process OMS will create billing transactions to OMS POS QA Lead, managed a Team of 3 QA testers for the Gift Card and BORIS project o Coordinated the Testing efforts for the OMS system in regards to the GC and BORIS projects o Created the Master Test plan for the Test team to update the Master Test plan document with their test cases o Regression tested ACH credit cards payments for the OMS system o Tested Data Transmission and Confirmation Files between OMS and HallMark o Queried database using SQL for testing and system requirements Facilitated meetings with the Escalate Team and HallMark 3rd party vendors to document Functional and Technical processes for OMS Assured Omniture was implemented for customer tracking on the homedepot.com site Modified XML files to process and cancel customer orders. Troubleshoot/Tested the B2B Gateway to ensure Customer Orders and Status files were processing through the OMS and WCS systems Monitored ETL jobs to ensure customer transactions were processed accurately Supported the OMS and for orders that failed processes such as: o Authorization issues through CyberSource o Authorization issues through Credit Services o OMS not processing files through EDI 850 and 870 to Vendors YOW/CHUB o OMS not processing Billing Transactions through POS virtual store o OMS not crediting funds back to payment tenders due to Online Returns o OMS not processing Order Cancellations o OMS not processing Tax calculations Environment: Omniture, OMS Escalate Customer Order Management System , Teradata Enterprise Data Warehouse tool, WebSphere Commerce , SAP Financials, Sharepoint, , B2B Gateway, UML, XML files, C, Cron Jobs, EDI mainframe, Gentran GIS, SQL, Tandem, HallMark, Cybersource, KeyRec file , RTV files, THD Credit Services , VPOS, CRON jobs, and virtual stores Confidential Sr. Business Analyst Healthcare Connecticut Responsibilities:

• Facilitated meetings and gathered requirements for CIGNA Healthcare and Great West Producer Commissions migration project.
• Developed system requirements for integrating CIGNA's Broker System and Great West's GC27/MISA compensation repository system .
• Developed system requirements for integrating CIGNA's Commissions data into Great West's Platinum Producer Incentive calculator .
• Documented processes for integrating CIGNA's Gatekeeper tracking system into the Great West processes to track Account workflows.
• Documented processes for CIGNA and Great West to develop a process for both offices to consolidate the handling of producer commissions Account cases for the following processes:
  • Submissions, Account Setup, Refund, Pending, BOR Changes, etc.
• Documented processes for calculated commission data for CIGNA's PCS system migrating into the Broker System.
• Gathered requirements to ensure Great West customer/client, transactions migrated to Cigna's IM Data warehouse Information Management Data Warehouse
• Developed mapping document for Great West data from KC15 System Payment Execution into the Broker System Payment Execution .
• Developed requirements to ensure the Broker System processed billing transactions to Oracle AR, and AP modules.
• Documented system requirements for the new Great West/CIGNA LOBs codes Lines of Business stored in the Broker System expense to the Oracle GL system and to ensure code payment data migrates to GLSS Accounting system.

Environment: ApplicationXtender, OnBase, SAP, C, Broker System, GC27 System, SharePoint, Prinova, Xnet, PDFA, Brio, KC15, Oracle AP, AR, and GL

Confidential

Sr. PeopleSoft Business Analyst/QA/PM Healthcare Atlanta

Responsibilities: Managed implementation team to setup the Support Model for the onshore and offshore Malaysia and UK PeopleSoft HRIS/HRIT teams. Liaison between the client GSK and ACS implementation teams for knowledge transfer sessions for the client GSK Remedy and ACS Peregrine Service Center applications. Developed the Technical/Functional documents for the GSK PeopleSoft upgrade 8.8 to 9.0 HR module processes. Gathered Requirements to build scheduled jobs for newly upgraded Informatica Enterprise Data for payrolls/benefits jobs Developed requirements for ESS/MSS employee, manager Smart Forms for the Mid Market, and GSK PeopleSoft upgrade to 8.8 to 9.0 projects. Developed the ACS HRIT/HRIS support procedures. Liaison between the client GSK and ACS implementation teams for knowledge transfer sessions for the client GSK Remedy and ACS Peregrine Service Center applications. Tested the Benefit Rates Benefits Rate Type Table to ensure the Vendor Insurance premiums were calculating correctly and Total Deduction Amounts were paid to the Provider. As the BA on the project, I had to make sure the existing Event and Eligibility rules were setup for the Benefit programs for hourly and salaried employees from legacy system to the 9.0 system. I had to ensure there were no gaps in the upgrade process by facilitating data mapping sessions

Environment: PeopleSoft 8.8 and 9.0, AppWorx, PowerPoint, Business Objects, SharePoint, Mercury Test Director, VPN, SQR, PeopleTools, C, Virtual Connect, Citrix, WebEx, SameTime, Outlook, Lotus Notes, Microsoft Suite, and SQL.

Senior Business Systems Analyst Confidential Responsibilities:

• Liaison between the North Carolina Health and Human Service Department and ACS PBM technical development team as it related to design, development and implementation of the Point of Sale POS . A pharmacy point of sale system for processing drug claims from stores such as CVS and Walgreens
• Developed Functional and Technical requirements for enhancements, system failures, migration, maintenance, for Claims adjudication, Medicaid, Provider Enrollment, Interaction between MMIS, Commercial Healthcare Plans and Membership/ Eligibility with Medical Claims processing for the PDCS X2 system.
• Documented the XML process for third-party files sent to company database systems First Data Bank, Mercer files pharmacy related information
• Coordinated with testing teams to develop and execute system test plans, test cases, and tests scripts documents for the POS subsystems and the AVRS system for pharmacies such as CVS, and Walgreen stores
• Tested on-going enhancements to the POS systems
• Tested the Pharmacy Point of Sale POS application for processing EDI transactions for drug claims from stores such as CVS and Walgreens
• Assured testing fixes and project code followed the QA processes
• Facilitated the weekly Defect Meetings with the Project Team
• Tested the enhancements, system failures, migration, maintenance, for Claims adjudication, Medicaid, Commercial Healthcare Plans and Membership/ Eligibility with Medical Claims processing for the PDCS X2 system
• Tested the XML process for third-party files sent to company database systems First Data Bank, Mercer files pharmacy related information
• Created the testing templates for the test plans, test cases, and tests scripts documents
• Coordinated defect /regression resolutions with developers and testers using Segue
• Developed Use cases for current state and future state, data flows, process flows, and diagrams illustrating the systematic and business process for processing pharmacy multi-client claims

Environment: Windows 98/2000/NT, MMIS, PC/LAN tools, Silk, MMIS, UML, SharePoint, PowerPoint, DB2, Mainframe, CE2000, AVRS, XML, Oracle Reports, HTML, C, SQL, POS, and PDCS X2, and MicroSoft Project.

Confidential

PeopleSoft HCM QA Lead Analyst Mortgage Atlanta

• Responsibilities: Managed a team of Testers to develop and execute test plans/scripts. Streamlined testing procedures and worked closely with developers to ensure system functionality worked properly. Spear-headed testing team on newly deployed PeopleSoft HCM application and also hands on testing Tested enhancements/defects to the Employee Self Service to ensure employees could view/navigate/updated personal records. Tested enhancements to the PeopleSoft Benefits modules to ensure new data could be added to the system. Environment: .NET, .PeopleSoft HCM, Compuware Tools- QA Director and Track Record, Outlook, XML, Windows Server, PowerPoint, Web-based applications, Active Directory, BizTalk-middle tier, Microsoft Project, manage soft. Confidential Project Manager Retail Atlanta Responsibilities:
• I managed projects for the Certified Management Tool CMT application, a three-tiered web-based tracking management system that enabled Nextel employees to track nation-wide logistics for Authorized Service Centers and Nextel Retail stores.
• Managed relationships with third-party Nextel to support and maintain user usability issues regarding the CMT application tool.
• I served as the main point of contact between Nextel users and the IT team regarding issues with the CMT application tool.
• I provided leadership and direction to the project team by understanding Deardorff's business processes, managed the scope, and made sure appropriate levels of the Certified Management Tool CMT application quality was maintained at all times.
• As the Product Manager for the CMT application I strategized and implemented promotions to sell the CMT application to Nextel authorized offices to track Nextel telephone repair metrics.
• I created a Training Manual for the Issue Tracker Application.
• Tested the redesign of the CMT site.
• Gathered requirements for enhancements for the Rep Tracker Tool to track after-hour calls via the internet and phone calls.

Environment: .asp, .net, XHTML, Flash Paper, SQL Analyzer, MAC, PC servers, CMT, SUCCESS Tool, Rep Tracker Tool, and Adobe.

Confidential

BA / QA Lead Analyst

Responsibilities:

• Developed Technical and Functional documents for Shared and Dedicated hosting plans, migrated servers from California to Atlanta, upgrades to VPS products, and on-going Promotions within Oasis application and INLD.com websites, 3rd Party Vendors-Advanta and SGS.
• Facilitated meetings for the migration project from the legacy Ceridian application to the PEOPLESOFT HCM application. Developed Technical/Functional requirements for the ACH payment transactions for products sold on Interland.com and Wazoo.com.
• I developed Uses Cases the new functionality for Oasis, INLD.com, and customer sites.
• Developed requirements to ensure web order transactions were billed in the Oasis system.
• I created wireframes using Visio for mockup of Oasis enhancements and PeopleSoft Implementation screens for client approval.
• Developed test plan, test cases/scripts documentation from the Use Cases, field mapping matrixes, functional and Technical specifications.
• I Identified and tracked Defects using Bugzilla tracking tool.
• I manually tested the IVR functionality to route calls to Oasis application to populate caller information.
• I tested the PEOPLESOFT HCM Payroll, Human Resources, Benefits tables to ensure new data criteria could be added to the tables before the migration of live data.

Environment: Oasis CRM application, PEOPLESOFT HCM/HCM application, UML, POS, Trellix, Windows, Linux, Intermail, Dedicated Servers, PowerPoint, Unix, Ceridian, Shared Servers, XML Gateway, POS, Dedicated Firewalls, RITA, HTML, Interland support sites, Verizon support site, Google Adwords Credit, C, Bugzilla, IOPUS and QuickTest testing tool, SQL, Visio, Communitech.net, Microsoft Project, and .NET.

Confidential IT Project Coordinator / QA Analyst Lead

Responsibilities:

• As a QA Lead, I tested the Enterprise Data Management Application web-based application enhancements.
• I tracked Project Tasks and Budgets for Supply Chain Management, Enterprise Data Management, Documentum, Quality Assurance Dept., and Customer Value Project.
• I assisted Project Managers with six Application Development Teams.
• I worked with Business Analysts to ensure all Turbine was properly documented for the Enterprise Data Warehouse to plan for the Test strategy
• I developed Project Plans using Microsoft Project.
• Tracked deliverables for six projects using Rational Clear Quest and Change Requests.
• Developed diagrams using Visio flow charts, workflow diagrams for EDM, PMO Office.
• Created project costs using Cognos Reporting Tool for EDM enhancement project
• Created User Guides for Applications.
• Performed procurement using Oracle 11i Financials A/R and A/P modules for equipment, contractor invoices, and software for projects.
• Maintained employee data in Oracle HRMS modules job data, new hires, terminations, department changes, etc. .

ENVIRONMENT: Data Warehouse, Rational Tools OO, ReqPro, ClearCase,, PowerPoint, Microsoft Project, DreamWeaver, HTML, Oracle11i ERP A/P, A/R, Oracle Procurement / HRMS, Visio, Java, Unix, SQL, Documentum Application, Clear Quest, Microsoft Outlook, Microsoft Office, Cognos Reports, and E-Business.

Confidential

IT Business Systems Analyst /Project Manager

Responsibilities:

• Maintained PMO work request database, and provide operational support.
• Pulled/formatted financial reports using Oracle Financial Analyzer
• Developed Functional and Technical documentation for enhancements to Oracle HRMS and Financial modules
• Developed Use Cases and process workflows to demonstrate the flow of enhancements to the Oracle HRMS and Financial modules
• Inspire Internet-company reporting enhancements
• GroupWise upgrade to Microsoft Office project for entire company,
• Enhancements for the Oracle Applications-HRMS and Financials,
• The migration of the new Documentum application from the ITO Tracker for Legal department and Executive Team.
• Managed the following-
• Managed the Payroll migration project from ADP to Oracle
• As the BA, I facilitated JAD meetings with the project team throughout the SDLC cycle for Projects to document High Level and Detailed requirements for various projects
• Liaison between the IT Dept. and end-users

ENVIRONMENT: Oracle10.7, Oracle HRMS/Financials A/P, A/R, Oracle Financial Analyzer, HRMS Payroll, Human Resources, GroupWise, Unix, ADP, PowerPoint, HR Report Application, Microsoft Project, Lotus ScreenCam, Documentum, Microsoft Office, and Inspire Intranet.