Program Manager Resume Profile

Skills

Facilitates meetings with high profile and various stakeholder interests
Effective management by consensus building and hands-on coaching
Develops policies and procedure manuals
Effective contract management by building relationships
Ability to navigate through collaborative and independent work styles

Experience

Confidential

Support Coordinator

I coordinate medical, dental, psychiatric and social services for individuals on the DD Waiver. I facilitate and submit annual individual service plans and develop individualized budgets. I write extensive case reports monthly. I ensure annual Medicaid re-certification occur for individuals. I attend the Supports Intensity Scale assessment for my caseload. I work for individuals on the DD Waiver, Natural Supports Enhancement and the planning list.

Confidential

President/Owner

I established the company to provide consulting services to businesses and personal development strategies for entry-level working mothers. Smarr Consulting offers quality assurance services for healthcare and human services agencies. I responded to RFPs and submitted proposals to government entities to operate programs. I developed the marketing campaign.

Confidential

New Mexico SIS Project Coordinator

I integrated the Supports Intensity Scale SIS assessment state-wide. I monitored contract compliance. To ensure project completion, I developed and distributed reports to five 5 regional offices. I began developing policies and procedures to support the use of the new assessment.
Developed tracking process for 500 assessments

Confidential

I provided support in the management of New Mexico's self directed Medicaid waiver. I developed reports for the tri-agency management team to include the Human Services Department HSD , Aging and Long-term Services Department ALTSD and Department of Health DOH . I developed and/or coordinated trainings and managed provider agreements for Consultant Agencies.
Developed Mi Via complaint procedures for the Department of Health
Facilitated the Challenges Assessment stakeholder workgroup which developed a risk assessment for individuals transitioning to the self directed waiver.
Authored portions of the HCBS Medicaid Waiver approved by the Centers of Medicare and Medicaid Services CMS
Facilitated meetings with the Third Party Assessor TPA , Fiscal Management Agency FMA and Consultant Agency CA in which I developed a detailed gap analysis.
Developed the training curriculum for new consultant provider agencies.
Maintained all training records.
Staff Development Manager, March 2008 to May 2008
I ensured training compliance for all staff to include direct care professionals/workers, registered nurses, licensed practical nurses and management.
Developed a new schedule or training block to increase compliance rates
Developed and taught a basic writing course for Medicaid documentation compliance

Confidential

I had oversight of over thirty 30 community living homes. I supervised four 4 residential services coordinators, four 4 service coordinators and two 2 administrative support staff. I directed the change management process for the re-structuring of the agency.
Decreased rates of confirmed incidents of abuse, neglect or exploitation
Collaborated with human resources to increase staff training compliance
Collaborated with the day services department to increase billable hours

Confidential

I managed eight to twelve community living homes by directly supervising/coaching home managers.

Support Coordinator

I coordinated medical, dental, psychiatric and social services for individuals on the DD Waiver. I facilitated and submitted annual individual service plans and developed individualized budgets. I wrote extensive case reports monthly. I ensured annual Medicaid re-certification occurred for individuals. I conducted the Supports Intensity Scale assessment for my caseload. I worked for individuals on the DD Waiver, Natural Supports Enhancement and the planning list..

Confidential

Site Coordinator

Managed the Teen Pregnancy Prevention program to include two social service workers and clinic. Successfully wrote Father Initiative and Community Initiatives grants.
Developed public awareness materials
Made presentations to schools, Health Department board and community stakeholders.

Confidential

Successfully wrote HUD crime prevention grant
Developed Economic Self Sufficiency Program that had 100 job placement

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