PROFESSIONAL STRENGTHS

Supervised daily operation of project that generates 1.8 million dollars annually for state agency Detail oriented Exceptional written and oral communication abilities Proven leadership and managerial skills Strong organizational, time management skills Goal oriented Trained in a variety of therapeutic techniques Crisis Intervention skills Computer Proficient

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Manages day-to-day start up operation of Advocacy Unit Project for the San Francisco Human Services Agency, City and County of San Francisco. Under at-large supervision, assists in the establishment of the project scope and objectives to develop or modify practices. Assists in the interviewing, hiring and training of intended project staff. Interfaces as necessary with client appointed representative to insure successful and efficient execution of project productivity and contractual obligations, while problem solving any potential issues. Serves as an expert to county individual staff to provide expertise on application process and coding. Applies comprehensive knowledge of field of specialization to the completion of complex issues and assignments. Established and maintenances consistent database to accurately track project production. Assures the adherence to corporate database standards, best practices and HIPPAA regulations through direct oversight of project materials. Performed data analysis to assist in the triage of data anomalies. Conducts regular review of project performance, capabilities and quality to ensure continuous accurate maintenance. Duties are performed temporarily at on-site location in San Francisco, CA pending completion of hiring permanent project staff.

SNAP Program Manager

Confidential

Program provides work-readiness training and job-search assistance to SNAP food stamp recipients between the ages of 18 and 49 who have no dependents, are able to work, not in school, and are unemployed to residence Oconee, Spartanburg, Richland, Lexington, Charleston and Berkeley counties.. Participants are referred by SC Department of Social Services DSS . Supervised and coordinated activities of Goodwill's SNAP Employment and Training Program to ensure the implementation of a high quality program that meets all applicable requirements and contract goals, to include providing oversight of the other Goodwill locations participating with the SNAP Employment and Training Program. Served as the point of contract between the Department of Social Services and participating Goodwill organizations. Supported implementation of contract concepts by achieving outcome standards. Represented Goodwill in community, interagency activities and with funding sources. Developed and maintained partnerships with community agencies to facilitate provision of services to assist clients with their employment and training goals. Reviewed contract progress and objectives, prepared monthly and quarterly audits of program documentation and verified data is correct and ensured submission of reports in a timely manner. Analyzed program performance and made recommendations. Prepared and completes internal and external reports as required by Department of Social Services, Goodwill Industries and/or funders. Monitors budget to stay within program and operational guidelines. Provided supervision, oversight and evaluation of 2 Project Coordinators PC and 16 Employment Specialists ES through planning, rewarding and disciplining, feedback and performance reviews. Arranged training programs and in-service for employees of contract requirements, contract processes, documentation requirements and implementation, goals, agency and governmental regulations, communication and expectations.

Project Manager

Confidential

Managed day-to-day operation of Advocacy Unit Project that generated 1.8 million dollars annually for the South Carolina Department of Social Services SCDSS . Supervision of 5 staff persons. Under at-large supervision, formulated and defined project scope and objectives through research and fact-finding to develop or modify practices. Interfaced as necessary with client appointed representative to insure successful and efficient execution of project productivity and contractual obligations, while problem solving any potential issues. Served as an expert to county individual staff to provide expertise on application process and coding. Applied comprehensive knowledge of field of specialization to the completion of complex issues and assignments. Managed the review and maintenance of consistent database to accurately track project production. Assured the adherence to corporate database standards, best practices and

PROFESSIONAL EXPERIENCE contd.

• HIPPAA regulations through direct oversight of project materials. Performed data analysis to assist in the triage of data anomalies. Participated in database design review and project review sessions. Conducted regular reviews of project performance, capabilities and quality to ensure continuous accurate maintenance. Participated in growth planning and development. Maintained and updated accurate Access database used to generate project reports and data analysis reports. Provided technical leadership and support to team members.
• Confidential Supervised staff of 5. Reviews physical and mental health records for children who are in the care and custody of the SC Department of Social Services SCDSS Foster Care to determine potential eligibility for SSA/SSI benefits. Gathered, and evaluated documentation for SSA/SSI and made application for the benefits on behalf of the child. Applied complex and changing federal and state policies to ensure consistent and accurate application of rules and regulations in completing applications for eligible children. Contacted collateral sources to verify and evaluate information, documents all collateral contacts for the case record. Collection of accurate information from Foster Care Social Workers and ensured collection of private medical information for all children receiving services. Redirected financial income received by the child to the SCDSS to reimburse federal, state and county funding sources as appropriate. Acted as a liaison for the exchange of financial information between the Social Security Administration and the SCDSS. Assisted in maintaining accurate fiscal records of benefit revenue. Maintained and updated accurate Access database used to generate project reports and data analysis reports. Prepared/processed all necessary documentation for revenue enhancement projects. Advocated at Disability Hearings as needed.
• Confidential Mecklenburg County, NC Mobile Crisis Response System. Provided supportive, emergency behavioral health crisis interventions to county residents with a wide variety of psychiatric needs and crisis situations. Responds to crisis calls within 15 minutes via telephone or 30 minutes in person. Assists individuals in resolving the crisis through referral to community resources to prevent hospitalization, or facilitating their safe placement in an inpatient facility through voluntary or involuntary commitment IVC , when needed. Accurately completed required court documentation for all involuntary admissions to psychiatric acute care. Provided on-site clinical psycho-social assessments, evaluation, lethality assessment, in-the-moment crisis intervention, and other services in the community or community hospital, or through telephone triage and referral to assist in accessing appropriate services with added objective of providing least restrictive options. Provided appropriate diagnosis as designated by DSM IV-TR. Coordinated care with psychiatrists, primary care providers, teachers, school counselors, treatment facilities, families and caregivers as needed. Provided follow up service via telephone or face-to-face consultation to assure stabilization of crisis and/or to provide referrals to community support services. Clients served in the home, schools, hospitals, and other locations where the crisis is occurring. Worked rotating and on-call shifts. Developed appropriate Treatment Plans, records, reports and legal documentation. Performed data entry and submission of billing. Acted as liaison between individuals and community support agencies to assist in linkage to services. Performed community outreach, advocacy, and mediation activities. Worked closely with county police department and other emergency response personnel to assist as needed.
• Confidential Provided Administrative support to Bishop and Episcopal Supervisor for District consisting of 634 African Methodist Episcopal AME Churches in state of South Carolina. Managed daily office operations of District Office. Assisted in projecting the vision of the Episcopal Office throughout the District. Submission of Quarterly taxes to government entities. Coordinated District services with other District staff of 3 persons to include Christian Education Administrator, Public Relations Director and Receptionist. Developed written communication to disseminate within the District to include correspondence, reports, brochures, booklets and guides. Coordinated a wide range of District projects and events. Planned and organized district wide calendar consisting of Theological Seminary Institutes, 6 Annual Conferences Regions , and Christian Education events. Scheduled and maintained appointment calendar and travel arrangements for Bishop, Episcopal Supervisor and required staff. Facilitated Christian Education Sessions across the State. Planned and coordinated annual events to include securing venues, vendors, negotiation of contracts. Development of curriculum for mental health related courses. Arranged extensive travel for Bishop, Episcopal Supervisor and District Office employees. Managed incoming and outgoing mail. Established and maintained accurate filing system for 1400 Clergy ordained within District. Acted as Liaison between District Office its 17 Presiding Elders, and various Episcopal Ministry representatives. Reconciled Accounts Payables and Receivables and maintained accurate records. Coordinated with CPA to provide monthly expense reports and annual audit reports.