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Project Manager/program Manager Resume

Chicago, IL


  • Senior Project Manager with 18 plus years of IT experience in banking, healthcare, telecomm, automotive and IT services domain with specialization in every phase of Project/Program management and software development life cycle phases in IT Services Industry.
  • Extensive experience on Asset Management, Healthcare, telecomm and automotive industry standards.
  • Experience in delivery management; encompassing onsite & offsite planning, design, implementation, integration, testing & maintenance for complex applications using diverse technologies.
  • Complete ownership and proven capability in increasing top - line and bottom-line growth of accounts. Managing client delivery with proper governance framework.
  • Hands on experience in leading all stages of Software Development Life Cycle, including requirements definition, system architecture, design/development, testing & support. Outstanding project & program leader; able to manage all phases of project based efforts while managing, motivating & guiding teams. Experienced of working in the capacity/role of Delivery Manager, People Manager, Project & Program Manager, Architect, Project Lead and Software Application Developer in career.
  • Proven expertise in Business Development of IT Solution, ownership of complete proposal delivery. Expertise in devising strategies aimed at enhancing overall organizational growth, sustained profitability of operations and improved business performance
  • Have extensive knowledge and experience of PMO processes and tools that deliver results predictably and effectively at project and program-level
  • Sound understanding in Software Development Life Cycle (SDLC), Waterfall and Agile models.
  • Involved in the process changes like Release management, Change Management (CM), Change Request (CR) and implementing industry best practices using tool like Clear Quest.
  • Determined requirements using techniques like JAD sessions, brainstorming, storyboarding and technical walk-through meetings.
  • Involved in sprint grooming, sprint planning, daily standup, retrospective meetings and demos.
  • Experienced in writing detailed deck preparation.
  • Ensured SDLC standards and application quality goals met by quality assurance testing strategy.
  • Excellent communication (verbal & written), coordination and interpersonal skills.


  • Program/project management
  • Financial Forecasting
  • Facilitating workshops
  • Process improvement
  • Change Management
  • Client Management
  • Account Management
  • Global Delivery and operations
  • Facilitating JAD sessions
  • Vendor Evaluation & Selection
  • Onsite/Offshore Management


Project Tools: MS- Word / Excel / PowerPoint / Project 2000 / Visio 2000, Clarity, Jira, ServiceNow and Sharepoint

Web Development: HTML, DHTML, JavaScript, CSS, JS, Java, J2EE, JSP, RPG/400, CL/400, COBOL, C, C++, Groovy, XML, XSLT.

Software Tools: JUnit, Perforce, CVS, SVN, Clarity, Salesforce, Cruise Control, IT Governance, Ant, Maven, MS Office, Hibernate (ORM), Service Now, Sharepoint

Databases: SQLServer 7.0/2000, MySQL, Sybase, Oracle 9g/10g/11g, DB2, UDB


Confidential, Chicago, IL

Project Manager/Program manager


  • Involved in the daily meeting with business product owners, technology, SME (subject matter experts) for resolving issues based on ServiceNow ticket assignment along with Support team.
  • Understanding the system boundary or the system under design, which in turn helped to determine system vulnerability for any unexpected issues and defined support process model.
  • Identified high-level business flow for mentoring new team members as they onboard.
  • Involved in fire call with business partners, technical team, SME and infrastructure team to resolve critical and high issues on daily basis.
  • Involved in incident management support for month end processing.
  • Involved in monitoring team for sanity testing during planned patching process and any infrastructure change.
  • Involved in change control management for weekend changes and reported to business partners
  • Communicated project information and updates to other team members through SharePoint
  • Conducted Knowledge process sessions with business partners and support team
  • Prepared weekly deck and presented to all stakeholders on weekly basis.


Program Manager


  • Involved in gathering client requirements by providing templates and plan
  • Developing and implementing policies and procedure related to software development including organizational plans ensuring Business development and Organization growth
  • Delivery management, Knowledge management and people management
  • Mentoring teams to design reports for estimation
  • Implemented weekly and monthly report structure based on client needs


Senior Delivery Manager


  • Program management for multiple projects with 80+ members and responsible to provide leadership, direction and insight to Software development and process improvement initiatives in agile development environment
  • Primary responsibility of delivery across all verticals to US
  • Portfolio management for 2 accounts
  • Developing and implementing policies and procedure related to software development including organizational plans ensuring Business development and Organization growth
  • Significantly involved in Delivery management, Knowledge management, Client management, Account management, Technical reviews and people management
  • Mentoring direct reports for estimation and tracking practices.
  • Involved in weekly meeting with product owners and monthly meeting with VP.
  • Involved in scrum of scrum meetings (daily stand up meeting, planning, retrospective meetings).
  • Used JIRA tool to monitor project activities.
  • Responsible for setting up process and procedure for release management and co-ordinate releases.
  • Involved in resource hiring and annual performance review
  • Report to CEO and hold meetings with CXO level executives

Environment: J2EE, Spring, MVC, Hibernate, Web services - Soap/ Rest, JQuery, HTML, CSS, XML and JSON, .Net, BI, Big Data and Hadoop, AS/400, Support, Linux, AWS, JIRA, MS Project and TSF


Technical Lead reporting to Delivery Manager


  • Involved in Knowledge transfer sessions of this project to offshore development.
  • Managed onsite and offshore teams to resolve customer issues. Analyzed software processes, best practices.
  • Used JIRA tool to add/update story points and monitor the tasks
  • Involved in all scrum meetings with team played scrum master role for project execution
  • Responsible for resource management, allocation and adjustment across different project in agile environment.
  • Mentored developers for the KT sessions and application.
  • Responsible for release management.
  • Performed documentation reviews, code reviews, requests, approvals and change control management

Environment: J2EE, Spring, MVC, Hibernate, Web services - Soap/ Rest, JQuery, HTML, CSS, XML and JSON


IT Development Lead reporting to Project Manager


  • Managed resources and deliverables, involved in setting up configuration management for teams to adhere CMM standards.Performed documentation reviews, requests, approvals and change control management.
  • Managed onsite and offshore teams to resolve customer issues.Analyzed software processes, best practices.
  • Responsible for resource management, allocation and adjustment across different project.


Development Lead reporting to Senior Project Manager


  • Responsible for Documentation review, change control management, managed offshore development team.
  • Ensured proper process followed for regular software patches. Reviewed and approved requirements.
  • Involved in change control management board.


IT Senior consultant reporting to Senior Manager


  • Managed timelines, costs, resources, change controls and deliverables. Involved in setting up configuration management for teams to adhere to CMM standards in waterfall project environment.
  • Performed documentation reviews, and requests approvals. Analyzed software processes, best practices and incorporated them with organization standards. Followed SEI-CMM compliance.
  • Conducted annual performance evaluation, setting fiscal expectations for project teams and also carried out Architecture and Integration reviews for the product development life cycles.
  • Acted as Agile coach for the development life cycles.

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