Project Manager Resume Profile

Summary

Adaptable and solution-oriented able to think outside the box in managing opportunities and improving processes going forward. Skilled in effectively communicating with stakeholders, customers, and team members. Focused and detail-oriented comfortable managing multiple deadlines and shifting priorities.

Highlights include:

Current Secret Clearance

ITIL v3 Fundamentals

Work History

Confidential

IT Management Specialist Developed Process lifecycle tracking tool and metrics.
Guided Process Owners developing Process Standard Operating Procedures and associated training.
Developed Framework/Concept of Operations based on ITIL, CMMI, COBIT, DESMF, etc.
Developed Process Metrics Guidance document.
Developed Process Standard Operating Procedure checklist.

Confidential

Project Manager,

Brought on board to manage Issues and Risks for contract service support turnover project.
Took ownership of project details within the Enterprise Project Portfolio Management portal EPPM
Worked with Fannie Mae and contractor Points of Contact POCs to update and implement solutions.
Tracked and managed Stakeholder Meeting decisions and action items, providing documentation and follow up, as appropriate.

Confidential

Senior Computer Systems Analyst

Interim Help Desk Manager during extended personnel turnover period.
Managed ticket resolution performance based on ITIL principles
Designed and implemented tools to provide daily performance and trending metrics to project management and government customer.
Designed and implemented comprehensive web site for government customer and project management to access SLA compliance and emergent issues.
Designed and implemented tools to quantify Customer Survey Feedback to provide meaningful feedback to government customer and project management.
Implemented Help Desk knowledge base tool.

Confidential

Project Manager

Reorganized and reinvigorated several troubled projects
Developed procedural standards for project management office
Managed projects teams including members from multiple subcontractors.
Conducted and participated in project briefings with senior government personnel
Managed all contract related documents, including project financial status, subcontractor invoicing and customer billing.

Confidential

Project Specialist/Project Manager Department of Justice
Restarted and updated project plans and Earned Value Management System EVMS
Developed, maintained and presented client's high-level project schedule
Integrated with other ongoing DOJ projects to determine project impact
Developing dashboard presentations for updating status to government customer
Developed extensive formula-driven project management spreadsheet.

Confidential

Document Automation and
Managed Electronic Document Production contracts for the Washington Office Group
Upgraded production standards and was operating in the black within six months.
Developed contract documents, including, but not limited to: Requirements, Proposal for Services, Statement of Work SOW , SLA Service Level Agreement
Presentations/Demonstrations to customers and potential customers
Provided on-demand, customer-specific training and documentation

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