PORTFOLIO & PROGRAM MANAGER Resume

SUMMARY

Team player Project/Program Manager, Scrum Master with 19+ years of experience specializing in Agile methodologies for large scale enterprise IT and full Software Development Life Cycle (SDLC) technology projects, including E - commerce, IT infrastructure, Banking, Financial Services and Insurance (BFSI), Pharmaceuticals, Health Care, Telecommunications and more.
Also have wide experience in Product Management, Quality Engineering, Business Process Improvements (BPI), and Business Process Re-engineering (BPR). Certified Scrum Master & Certified Product Owner.
As an Agile Program Manager and Scrum Master empowering the teams to Self-Organize for success and motivating teams to become “High Performing Teams” through regular mentoring, coaching, removing ambiguity and impediments in teams’ progress.
Planning and managing multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
Excellent communicator leveraging technical, business and financial acumen to communicate effectively with clients, executives and their respective teams.
Experienced managing geographically located large cross functional project teams to achieve high- quality deliverables meeting or exceeding timeline and budget expectations.
Good exposure to Test Automation and ROI analysis, Test Driven Development (TDD), Acceptance Test Driven Development (ATDD), Behavior Driven Development (BDD), Risk Based Testing (RBT), A/B Testing, Requirements definition, E2E Test Strategy and Planning in agile environment.
Good exposure to Pivotal, DevOps, Continuous Integration & Delivery (CI/CD) Build & Release Process.
Wide experience in project administration, work projections and resources management.
Digital Transformation: Drove the high-quality completion of systems engineering, IT Infrastructure Migration, and enterprise wide Digital Transformation for Fortune 50, 100 and 500 clients:

PROFESSIONAL EXPERIENCE

Confidential

PORTFOLIO & PROGRAM MANAGER

Responsibilities:

Portfolio budget and resources management.
Identify Business Process Improvements (BPI).
Data Quality Improvements.
Application Reliability Management.
Release Planning and Information Management

Technical Environment: Primavera Enterprise Project Portfolio Management (PPM) tool, Java, MS SQL Server, XML, HTML, IBM mainframes, IBM RFT, RMT and Lotus Notes, Microsoft Test Manager, TFS, Rumba, IBM DB2, MS SharePoint, Confidential OpenView service desk 4.5 tool for Incident Management, Problem Management and Change Management, WIRED and KLEEN tool, Various State Farm Internal Tools.

Confidential

CONSULTANT, PROGRAM MANAGEMENT - IT

Responsibilities:

Facilitate and lead Agile/Scrum ceremonies like Backlog Grooming, Backlog Refinement and Prioritization, Iteration Planning, Sprint planning, Story Point Estimation, Daily Standup, Sprint Reviews, Product Demonstration, and Retrospective meetings.
Promote communication and collaboration during daily scrums and build consensus for achievements.
Remove impediments to team's productivity by shielding team from outside influences.
Educate scrum teams on agile practices.
Act as a Servant Leader to empower and motivate team to self-organize and make changes quickly in shorter cycles. Ensured that scrum process is followed throughout the sprint during product development.
Defined the process of information exchange for cross functional teams that uses the agile development methodology.
Encourage high collaboration with team members and foster continuous improvement.
Monitoring iteration progress for successful completion of Sprint’s deliverables.
Represent the team to management meetings.
Act as the single point of contact (PoC) for the Product Owner, Business Team and External Teams.
Disseminate information to the team in form of dashboard, including metrics and charts.
Work with other Scrum Masters during Scrum of Scrums to ensure organizational process improvement.
Work with Product Owners on Capacity, MBI, Epics, and Features. Wrote Technical Stories and Tasks.
Enabled Kanban chart for defects.
Led PC-as-a-Service (PCaaS) and Holiday Readiness Certifications for Confidential Advantage programs. Worked in collaboration with several security and compliance teams.
Led cross functional teams across broad technical, financial and business disciplines.
Helped teams to focus on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
Drove teams to Nine (9) core areas of Confidential ’s business & Six (6) phased approach of Confidential 's Offer Lifecycle Process (OLP) Methodology - Concept, Define, Plan, Develop, Launch and Sustain.

Technical Environment: Primavera Enterprise Project Portfolio Management (PPM) tool, Java, MS SQL Server, XML, HTML, IBM mainframes, IBM RFT, RMT and Lotus Notes, Microsoft Test Manager, TFS, Rumba, IBM DB2, MS SharePoint, Confidential OpenView service desk 4.5 tool for Incident Management, Problem Management and Change Management, WIRED and KLEEN tool, Various State Farm Internal Tools.

Confidential

TECHNICAL PM - SCRUM MASTER

Responsibilities:

Assist team to remove impediments by having an understanding the Confidential & Confidential control, build and release processes.
Gain and share subject matter technical knowledge and sound understanding of ATT technologies within discipline.
Build relationship with Product owner and other stake holders to facilitate team's interaction with them.
Helping Product Owners in creation and maintenance of Product Backlog.
Help in Business Requirement Analysis and story points decisions.
Develop release and deployment process and enforce continuous improvement.
Support Scrum Masters and Product Owners in scrum activities.
Maintain Project Plan, Scope and Change Request.
Work with PMO in coordination of project activities to maintain time, cost and scope.
Coordinate appropriate change control throughout the deployment effort.
Perform risk management activities including contingency planning for all phases of the project.
Facilitate IT architecture design, technical review and network infrastructure deployment.
Facilitate Daily Project status meetings with core team members.
Facilitate Weekly project status review meetings with executive management and key stake holders.
Oversee the execution of acceptance plans for IT infrastructure components.
Help in release sign off and release readiness for production.
Develop release and deployment process and enforce continuous improvement.
Encourage teams on moving toward DevOps continuous integration & delivery (CI/CD) process for build & release. Facilitate trainings and issues resolution in following the process.
Help in Program Management for NGEAG geographically located teams in Italy, Belgium, France, India and multiple locations in Confidential . This includes:
Monitoring and Reporting status on team assignments and billable hours in Cost Management Project Management (CMPM) System - Confidential & Confidential internal project management, cost management, timesheet entries and reporting system.
Help in Start and Close activities in CMPM based on duration/completion/budget.
Triage to closure of Issues & Campaigns using Atlassian JIRA Agile.
Billing data projection and analysis using Tableau Business Intelligence and Analytics software.
Architect, Design, publish & maintain Single, Geo Redundant and Cloud Network Labs.
Oversee API testing for call processing in Network lab in Single, Geo Redundant and Cloud environment.
Help preparing E2E environments including H/W and S/W resources.
Help team to continuously improve their process by observing and providing regular feedback.
Continuous learning of Agile/Scrum techniques and share it with the team.
Responsibilities also include monitoring network labs using below environment for releases.

Confidential

CONSULTANT PROJECT MANAGER

Responsibilities:

Systems Engineering & IT Infrastructure Migration: Led multi-location rollout of IT Infrastructure migration projects. Enterprise wide hardware and software resource planning for client Confidential -CREF.
Completed projects up to 2 weeks ahead of schedule, as much as $0.5M under budget to client acclaim.
Daily & weekly program status report for Infrastructure Migration to leadership team of production services.
Project management Planning, scheduling, execution, monitoring and tracking.
Help grooming, sprint planning, daily Scrum, user stories sizing and retrospective meetings,
Manage deliverables, time and cost using CA Clarity Enterprise Project Portfolio Management (PPM) tool.
Manage Change Requests using CA Clarity.
Identify & Review Risk, CR and help in closure initiatives.
Business process reengineering (BPR) for IT Infrastructure, Network and Web application components.
Review Infrastructure Core Build/OS, Middleware and Application Readiness.
Readiness review, GO-NO-GO decision meetings and negotiation on test delivery dates.
Trouble Tickets Validation - Address any Service Manager incidents validation
Commissioning /De-commissioning for End of Life (EOL) servers.

Confidential

Program Delivery Manager

Responsibilities:

Proposals, projections, SOW, SLA review and fulfillment.
Draft and Review statement of work (SOW) with Client.
Resource augmentation, offshore management, test budgeting management within program,
Review and monitoring of deliverables and of billable hours for 38+ offshore resources.
Worked as liaison Scrum Master for Offshore resources.
Help Backlog Grooming and Prioritization, sprint planning, user stories planning, execution and monitoring, retrospective meetings with technical teams Confidential both onsite and offshore,.
Monthly and quarterly work projection and resource need analysis. Resource utilization matrix.
Quarterly executive dash board presentation to leadership.
Analyzing upcoming requirements and estimating resource requirement for projected work.
Interviewing and forming new teams with help of HR team and technical team.
Avaya VOIP integration with State Farm Agents’ Business System (ABS).
Risk analysis and mitigations strategy with client stakeholders.
Service and Incident Management using ITIL best practices.

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