SUMMARY

• A Scrum Master, Product Owner, and Agile Project Manager with over 19 years of professional experience in finance/banking and IT domains.
• An experienced Change Agent, Servant Leader, Risk Manager, Value Enabler, Facilitator, Coach and Trainer.
• Successfully completed Software Development, Network, Process Improvement, Financial Asset Management, Data Analytics and Call Center Projects.
• Highly proficient with waterfall, Lean, Agile, Scrum, Kanban, SDLC, PDCA, SAFe, and DevOps.
• Successfully led multiple agile teams (Scrum and Kanban) distributed across four different time zones and countries.
• A professional of diverse background with excellent understanding of C - level suite and Stakeholder management.

TECHNICAL SKILLS

Communication: Written and Verbal Coaching, Mentoring and Facilitation

Agile work management tools: Jira, Confluence, Mural, Miro and Azure DevOps

Program: - Project - Product Management, Risk and change Management

Finance: Budgeting, financial tracking, audit, profit and loss

Analysis: Trend, Regression, SWOT, and GAP. Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Yammer, Visio, and Teams

Testing: UAT, SIT, Regression and Vulnerability Tests

PROFESSIONAL EXPERIENCE

Confidential

Senior Scrum Master

Responsibilities:

• Currently serving two teams working on a FinTech payment solution for a financial organization.
• Schedule and facilitate the quarterly planning, backlog refinement and the scrum events such as sprint planning, daily scrum, sprint review and sprint retrospectives.
• Proactively remove risks/impediments and ensure continuous flow of value delivery.
• Develop release plan and ensure releases are successful.
• Participate and facilitate Scrum of Scrums for inspection, visibility, communications, and impediments removal.
• Administer Jira at the team level to track, manage work and collaborate.
• Assist the team to understand story mapping, story sizing, definition of ready and definition of done.

Confidential

Chief Scrum Master

Responsibilities:

• Provided servant leadership to the entire bank’s staff as the Chief Servant Leader and Managing Director.
• Initiated the banks agile and digital transformation that positively impacted the bank’s brand, processes, culture, tools, policies and revenue.
• Continuously developed techniques to increase value delivery and profitability.
• Drove stakeholder and client engagement through relationship management, communications and value delivery.
• Collaborated with the board and bank’s staff through hackathons and CoP to identify new opportunities.
• Developed Bank's business strategies in alignment with technology trend, best practice and regulatory standards.
• Provided direction and clarity in the bank’s vision, mission and core values.
• Coach, mentor and motivate several teams in scrum, lean, agile values, and principles.
• Assisted all agile teams in prioritization, roadmaps and removal of complex risks.
• Coached the team to be focus by minimizing multi-tasking, managing WIP and shielding them from interference.
• Collaborated with legal, business and engineering teams to translate risk and legal regulations into requirement.

Confidential

Senior Product Owner

Responsibilities:

• Championed/facilitated quarterly planning, backlog refinements, release planning and sprint review meetings.
• Led the scrum teams that developed the banks ‘callme’ and ‘mailme’ features as part of the marketing product.
• Led the contact center scrum team driving financial inclusion, deposit optimization and problem resolution.
• Managed the high net worth clients through regular communication and request fulfillment.
• Identified solution MVP and supported the team to timely deliver it for quick feedbacks from the stakeholders.
• Maintained a healthy backlog following the INVEST and DEEP guidelines.
• Elicited requirements and translated them into epics, features and user stories.
• Drove alignment with strategic objective and program vision using communications, roadmaps and sprint goals.
• Scheduled and facilitated design thinking, ideation, brainstorming, story mapping and research sessions.
• Promptly removed impediments and followed up with dependencies to help the teams with continuous flow of works.
• Defined sprint goals and assisted in defining done (DoD) and acceptance criteria.
• Motivated the teams, promoted collaborations and team building activities.

Confidential

Agile Project Manager

Responsibilities:

• Managed two distributed and co-located agile teams that comprised of 14 team members.
• Scheduled and facilitated all agile meetings including refinement and deployment/release sessions.
• Gathered metrics, analyzed them and radiated them across different stakeholders.
• Worked in an Kanban Team supporting the enterprise Infosec and digital transformation domain.
• Managed the implementation, testing, deployment and maintenance of firewalls for 12 major organizations.
• Managed the manual and automated response to IDS alerts.
• Participated in financial planning and tracking of all IT projects.

Confidential

Scrum Master

Responsibilities:

• Led the scrum team that managed the branch’s financial assets (deposit and liability) through data analytics, forecast and advisory.
• Scheduled and facilitated the sprint planning, daily scrum, sprint review and sprint retrospective events.
• Removed impediments daily, documented them and escalated where necessary.
• Provided training and coaching support on becoming agile and increasing agility.
• Administered Jira for work management, collaboration, documentation, and metrics gathering.
• Coached the team to estimate user stories using planning poker.
• Assisted the Product Owner with prioritization, maintaining a healthy backlog and setting spring goal.