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Project Manager Resume Profile

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Summary: Seeking a position that will leverage my extensive experience in IT management, graphic arts, customer service, technical writing and problem solving. I have over 20 years of management experience in IT and customer support, together with experience in multimedia, marketing and print design.

  • IT Management
  • Customer Support
  • Technical Writing
  • Data Center
  • Desktop Support
  • Network
  • Helpdesk
  • Motivator
  • Train End Users and Teams
  • Follow-up
  • Team Leader
  • 3 Books published by Adobe Press

Manuals

Experience:

Confidential

  • Top consultant exceeding corporate targets and goals.
  • Train and mentor new employees
  • Inventory and cash management.

Confidential

Owner/Operator

  • Technical Writer: Author of the Adobe Premiere Pro CS3 , CS4 and CS5 Classroom in a Book.
  • Technical Writer: Contributing author of Adobe Premiere Pro 1.5 and 2.0 certification exam.
  • Video editing training: Train thousands of users on the use of Adobe editing tools via online video training and support.
  • Video Production: Corporate and event video production studio.
  • Confidential Senior Director, Information Technology Operations
  • Responsible for management of global wide area network, helpdesk, operations, data center, Project Management and desktop platforms.
  • Desktop Systems, MS Servers, i5, Sun/Oracle ERP, Meridian PBX, WAN, Contract negotiation, Customer level of service commitments, Budget management.
  • Technical Writer: Author of several in house technical manuals distributed worldwide within the organization.
  • Trainer: Designed and conducted training classes for several in house systems including Lotus Notes, Oracle, IT Operations, and various hardware platform training.

Confidential

Consultant/Technical writer / IT Training

Silo retained my consulting services to migrate their IT staff from an external IT Management team EDS to a self-sufficient internal team. Created training programs, certification exams, and technical documentation.

Confidential

Senior Project Manager

Managed staff of technicians and helpdesk personnel who installed and supported network systems for domestic and international clients.

Skills:

  • Software
  • Adobe: Premiere Pro, Encore, OnLocation, After Effects, Illustrator, Photoshop, Bridge, InDesign, Flash, Dreamweaver, After Affects
  • Microsoft: Windows XP, 7, 8, Word, Power Point, Front Page, Excel, Access, Publisher
  • Hardware
  • Data Center: MS Servers, AS400/i5, Sun/Oracle ERP platform, Cisco Routers/Switches, WAN fault tolerant design, Disaster recovery planning/execution, Meridian PBX
  • Communication
  • Trainer: Able to communicate how and why
  • Writer: Able to transfer skills via written word
  • Able to transfer vision to a visible medium such as storyboard, document, web or video
  • Customer Service: Skilled at translating or interpreting technical requirements from daily needs or workflows and exceeding internal and external customer expectations.
  • Management
  • Experience managing large staff, project management, budgeting, requirements acquisition, executive reporting, disaster recovery planning

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