PROFESSIONAL SUMMARY

Customer oriented manager and consultant. Focus on consensus building and effective project communication. Experienced in driving product, process and customer service improvements. Consistently increased business productivity and delivered revenue and service growth using proven methods Lean Six Sigma, QFD . Heavy in technology background but keen understanding of healthcare services, manufacturing of electronic products, shared services administration, customer service management and regulatory compliance.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

INDEPENDENT CONTRACTOR

ENGAGEMENTS:

Confidential

SPECIALTY: HEALTHCARE/MEDICAID INITIATIVES

Enterprise architecture support, B2B and B2C integration for various HL7 initiatives including Clinical Document Architecture Integration, HL7 messaging solution, ICD-9/10 and CCR. Address MITA solution needs, Medicaid enterprise solution architecture and clinical care enterprise integration solution and Health Exchange data integration solution.

Confidential

SPECIALTY: HEALTH INSURANCE EXCHANGE MANDATES

SHARED SERVICES AND HEALTH EXCHANGE TECHNICAL PROJECT MANAGER

• The state of Oregon was among the first grantees of federal funds for the Affordable Care Act. They engaged Oracle
• Consulting Services to implement a fully operational system from the ground up using Oracle Fusion Middleware and Siebel CRM for Public Sector Case Management. I was brought in to provide PMO leadership for
• implementing Shared Services and leading program solution activities. Responsibilities included
• Provided advisory services to the enterprise PMO function for life cycle deliverables, status reporting, schedule tracking, budget and cost estimating and reporting and talent acquisition and training capabilities
• Lead end to end activities for enterprise integration requirements and coordinated architecture/design work for the SOA solution elements for Federal CMS hub, state Medicaid processing systems, and Insurance Carrier enrollment/payment systems integration as well as the platform monitoring and reporting OEM/BAM requirements
• Lead program requirements and coordinated architecture/design activities for security and IDM requirements for the cloud infrastructure including Authorization Access Management for public portal and CRM platform, Message security, Account Management, HIPAA compliance, Reporting audit requirements and document/data classification requirements
• Provided advisory services to the configuration management and release team for managing source code, defining configuration components, using automated tools scripting / Hudson / SVN as well as the defect management system process procedures JIRA
• Reported program review activities to stakeholders, executive team, IV V and state appointed oversight and steering committees
• Managed business analytics and reporting requirements, scheduled design development activities related to BI and tracked and reported on the ETL and BI reports for the entire Health Exchange Enterprise including beneficiary demographics, insurance plan selections, APTC and cost sharing statistics and customer service analytics
• Reviewed vendor user experience architecture and design Wireframes for consistency with enterprise solution and provided feedback for addressing change and delivery scheduling

Confidential

CONTRACT CONSULTANT/TECHNICAL PROJECT MANAGER, E-GOVERNMENT

• LA DPSS was moving towards an enterprise architecture and applications suite to replace the legacy applications portfolio that addressed a number of customer facing programs IHSS / Medicaid / GR / SNAP and internal shared services processes HCM, Financial, Compliance, Security, and IT governance . I returned to LA DPSS as a consultant to address the enterprise migration technical and business solution needs. Responsibilities / Accomplishments included
• Architecting, designing and managing legacy data integration and migration activities for portfolio of External facing programs and shared services programs
• Delivered Medicaid application enrollment solution that supported and improved the Medicaid enrollment backlog
• Conducted assessments of process performance related to software testing, configuration management and requirements activities
• Codified Business Rules and Use cases for Human Resources, Medicaid enrollment and claims processing
• Integrated BI solutions into suite of DPSS service performance measurements
• Designed User Experience mechanism for the enterprise applications replacing legacy Oracle APEX
• Removed barriers to information access by implementing data integration / data warehouse and business intelligence solutions for a portfolio of applications needing access to case information and human resources information
• Forecasted and staffed project personnel and skill set requirements
• Conducted security assessments of IT solutions mandated by the Department CSO and county CIO
• Provided advisory services to the program teams for the business analytics being reported y the department
• Identified requirements, planned and tracked infrastructure migration team activities associated with legacy to enterprise migration
• Defined Requirements for LA County DPSS LEADER replacement system technical requirements SOA, web services, interfaces
• SME for identifying, designing and testing suite of applications contracted to Oracle vis- -vis enterprise integration and SOA solution needs

Confidential

SPECIALTY: FINANCIAL AND INVESTMENT SERVICES

CONTRACT CONSULTANT / SOLUTION ARCHITECT

• Capital Group investment portfolio and trade volume was increasing at a rate of more than 20 per year and data mining
• solutions had to be ramped up to address the increased Fund Administration Compliance FACT needs of the enterprise. I was brought in to review the architecture and business process solution elements, update the data warehouse capability, build/update data marts associated with FACT applications and to manage the delivery of those applications to the end user customers. Responsibilities / accomplishments included
• Achieved 50 reduction in effort and speed of building the data mines for the FACT team
• Provided team lead function and advisory to various FACT team deliverables including Fund portfolio Data Warehouse capabilities, enterprise integration capabilities and portfolio data mining activities and solutions
• Architected, designed and maintained FACT application portfolio related to SEC / FINRA.
• Reduced internal and external compliance complaints in half by delivering major upgrade to the investment portfolio managers Proxy Voting process.
• Addressed application and data security and privacy requirements for FACT including audit and reporting requirements.
• Conducted DR and security compliance exercises for the FACT team to meet the federal/state and company compliance needs

Confidential

CONTRACT CONSULTANT/LOTUS NOTES SOLUTIONS ARCHITECT

• I created a business process solution portfolio of applications related to external programs IHSS, Medicaid, GR and Food Stamps and shared services applications HCM, Financial, Compliance and IT Governance
• Designed and delivered training in project management, functional and administrative training for applications suite.
• Upgraded Call Center IVR and CRM application to double the call intake capability resulting in an 80 reduction in customer service backlogs
• Lead business process improvement effort resulting in a magnitude of gains in application delivery productivity
• Delivered Document Imaging solution for the applications portfolio
• Built application and Information Solutions library for IT governance provisioning, problem management, change management and incident management
• Enhanced HCM solution portfolio and integrated with Oracle eBiz Public Sector Budgeting and Oracle HRM solution
• Built Business Intelligence solution based on Crystal Enterprise that addressed the call center, human resources and governance performance portfolios.

Confidential

PROGRAM MANAGER

• Sigue needed someone to conduct risk assessment and provide a roadmap that would ensure that the upgrade would
• succeed. I provided planning, team building and risk assessment workshops with the development teams and the
• operational staff to produce a plan that would succeed.
• Identified migration needs for application migration Visual Basic to .Net solutions
• SQL Server data definitions and capacity planning
• Successfully upgraded mission critical system which improved financial transaction bandwidth to 2.5 times the original bandwidth
• Successfully tested system rollback and disaster recovery mechanism for mission critical financial system
• Reduced software regression rates by half by implementing process for collecting, tracking and reporting software upgrades and changes
• Improved software go live predictability and resource estimation

Confidential

CONTRACT CONSULTANT/PROJECT MANAGER

• I was hired to provide services to add needed functionality, improve performance and allow seamless configuration and
• release of the upgrades.
• Improved engineering development lifecycle process by 80 after implementing new content workbench for the Missile Defense programs
• Improved project portfolio capabilities in reporting by integrating that capability with the content management system
• Integrated supply chain with content manager resulting in more effective system design for the advanced Aegis missile defense program
• Improved IT strategic planning capabilities through ROI studies on various project/portfolio solutions for the Missile Defense programs.

Confidential

DOCUMENT SOLUTIONS CONSULTANT / PROGRAM MANAGER / PROJECT MANAGER / SOFTWARE ENGINEERING PROCESS GROUP MEMBER / QUALITY ASSURANCE MANAGER / SENIOR SOFTWARE DEVELOPER

• Xerox El Segundo was transitioning from a data center focused office product solution provider to a business focused and departmental office product solution vendor. The needed help in providing software development and management services for a portfolio of office products and solutions. During my tenure at Xerox, I developed, executed and supported product development efforts for departmental printing and consumer office products.
• Program manager for the Xerox Docuprint series resulting in 150 million sales volume
• .
• Negotiated favorable contract terms with suppliers and partners of the Printing solutions
• Improved product offerings through benchmarking and competitive analysis of departmental printing products and technologies
• Pharmacy Printing solution development drug labels and NDC codes
• Reduced supply chain overhead for the Docuprint family of products
• Achieved 2 million year-over-year cost savings at LA USD through document management and publishing solutions for Los Angeles Schools.
• Improved product delivery lifecycle by separating technology development from Product development allowing customer and business process driven product delivery teams
• Improved Software Configuration Management, Project Management, and Quality Assurance processes for printing products through acquisition and deployment of off-the-shelf testing solutions.
• Reduced regression errors in software releases as software integration manager.
• Developed Printing Enabler and Drivers on Windows, VMS, and Mainframe platforms