PROFILE: Senior Project Manager Infrastructure

• In the last decade Jose has been contracted by Fortune-100 Firms including IBM, DELL, CISCO, NCR, AT T, Lucent-Alcatel, Bell, Shell, Citibank, Caterpillar, and Honeywell to champion the successful delivery of numerous sizable and complex mission critical project engagements that crossed international borders Americas, Europe, and Asia providing significant cost-savings, risk cost-avoidance, lasting vendor relationships, and guiding cross-functional virtual teams to on-time and on-budget project completion.
• During the last 5 years has been dedicated to infrastructure projects involving migrations, relocation, and consolidation of Data Centers providing expert senior level Project Management best practices guidance, governance, and compliance for the delivery of strategic technologies including Cloud Computing, Virtualization, and ERP Application migration and consolidation.
• Has utilized a variety of methodologies: PMI PMBOK , ITIL v3 Service Management, COBIT Governance, ISO compliance, IBM Global Method, Andersen Method-I, Ernst Young Navigator-Series, Six Sigma, and Kaizen.
• Has provided guidance for Virtualization P2V V2V and Cloud Computing framework initiatives utilizing Hyper-V, VMware, Citrix, SAN, and SSD technologies for High Availability and Disaster Recovery architectures.
• Amongst the most critical functions delivered were:
• Asset Management of HW/SW and Asset Domains Mapping for Waves Migration.
• Detail Technical Design Architecture and Detail Run-Book.
• Hypervisor Hyper-V VMware , VM Emulation, and Scalability design.
• Migration of Servers P2V and V2V detail planning Teleportation .
• Private Cloud Computing with convergent architecture design.
• Consolidation of disparate computing and storage tiers into unified systems.
• Jose thrives in the challenge of recovering troubled projects. The highlight of his career was recovering within 90 days a trouble project that was losing 2.5M and completing full delivery ahead of schedule with an additional gain of 5M on new business.
• This project required managing 900 Techs and 50 PMO resources. They key to the successful recovery and on-time completion of this project was savvy mufti-ethnical cross-culture team management and out-of-the-box thinking to resolve the many unpredictable issues.

Senior Project Manager Infrastructure

• Over 10 years of Project Management experience with large and complex projects in the areas of:
• Outsourcing, Managed Services, Deskside Helpdesk Services.
• Data Center Services, Infrastructure, Migrations, Consolidation, and D R.
• Project Leadership Coordination with Stakeholders, Technical Teams, and Vendors.
• Data Center Readiness, Transition, and Transformation Management IBM .
• Expert in ITIL Framework Incident, Problem, Change, Release, Service .
• Lead PM in several migration projects for Deskside Helpdesk services Dell .

Infrastructure Deployment Experience

• Experienced in Data Center Migrations Re-locations, Co-locations, Transitions, Moves, Build .
• Managed 5 Data Center Migrations and 1 Data Center Build D R .
• Performed a Data Center migration from IBM to Terremark Data Center Services.
• Performed an IBM-Ryder Logistics relocation from Miami to IBM Data Center at Charlotte.
• Managed the Data Center D R build and migration for the Stock-Exchange.
• Lead the Data Center outsourcing transition to IBM from the Planter's Bank.
• Lead the platform infrastructure Team for Lucent Technologies 3 NOC Network Operations Center Data Center Build for Tier-2/Tier-3 architecture 7B mega-project in KSA .
• Utilization of PMI and CoBIT methodologies with ITIL best practices compliance.
• Creation of ISO documentation standards Operations Manuals, Run-Books, Cook-Books

Virtualization Private Cloud Functions

• P2V and V2V Server virtualization migration and consolidation Private Cloud Computing initiatives directed to convergent architecture designs leading to the consolidation of disparate computing and storage tiers into unified systems as a strategy leading towards the future replacement of network-based storage systems SAN using SSD technology.
• Hyper-V Virtualization of Servers, Storage, and Networks.
• Microsoft System Center for virtualized Data Center environments.

Network Functions

Implementation of Network design in an enterprise setting with business critical applications, sub-netting and layer 3 routing protocols, Cisco Layer 3 switches, Layer 2 Switches PoE and non , Integrated Service Routers, Voice Gateways, Cisco Unified Communications platform Communication Manager, Unity Connection, Unity, Contact Centre Express, Unified Presence

Architecture Functions

• Instrumental in the architecture development of enterprise solution designs across multiple business units within complex sectors working with lead IT Architects.
• Solutions design and technical infrastructures including the development and implementation of high availability and Disaster Recovery service patterns for multiple Data Centres.

Infrastructure Experience Storage

• VMware, VDI, Servers HP, IBM, DELL , Network Devices CISCO, AVAYA
• Virtualization, VMware, Microsoft Integration tools, Hyper-Visor.
• EMC storage equipment migration EMC CSX Storage, Disk-Array, Brocade Fiber Channel
• Server Platform Technologies Unix/Wintel/MVS/IBM/HP/Sun .
• Storage Platform Technologies SAN/NAS
• Hardware Software IBM/HP/Sun/EMC/NetApp .
• Server/Datacenter TCO Total Cost of Ownership .
• Facilities Management Power, HVAC, Hard Wire Topologies, etc. .
• RFP technical support for Sales-Engineering.
• Holistic view of the data center technologies interdependencies.
• Innovative out-of-the-box approach to resolve ambiguity situations.
• Willing to relocate and travel as required by the project

Project Management Experience

• Strong working knowledge of Project Methodology PMI .
• Expert utilization of project scheduling MS-Project .
• Strong and effective communication skills with Team and Vendors verbal written .
• Ability to lead geographically dispersed Virtual teams domestic and international .
• Expert understanding and delivery of all Project Life-Cycle phases.
• Project Team Matrix Management 10-900 resources for medium to large business configurations across-regional and international boundaries.
• Project Life-Cycle plan, execute, and deliver according to pre-agreed schedules.
• Identification of appropriate project resources skills and roles
• Team building, resource acquisition, effort coordination.
• Vendor relationship management, third party QA assurance
• Project plans, objectives, deliverables, key milestones, and critical path
• Development of Key Performance Indicators KPI to monitor project success
• Identification of project risks and constraints with appropriate mitigation strategies.
• Project Budget management and coordination with executive stakeholders
• Formulates Project methodologies and communication plans
• Continuous Improvement Process Kaizen with implementation recommendations
• Utilization of appropriate collaboration tools to leverage Team effort and influence strategic planning execution
• Client Relationship Management at all levels across the organization
• Communication and presentation of Project status to various levels of management
• Acts as primary the SPOC Single-Point-of-Contact for all project delivery issues
• Project estimating, delivery, reporting, user acceptance testing release management

PROFESSIONAL HISTORY

Confidential

• Senior Project Manager for Data Center infrastructure and ERP consolidation projects including:
• Delivery of infrastructure Asset Management and Asset Mapping.
• Including cloud computing, asset management, and storage management.
• Hypervisor Hyper-V VMware , VM Emulation, Scalability, Teleportation.
• Migration of Servers P2V and V2V detail planning.
• Private Cloud Computing initiatives directed to convergent architecture designs.
• Consolidation of disparate computing and storage tiers into unified systems.
• Transportation ERP Logistics system consolidation for Supply Chain applications.
• Utilization of PMI, ITIL, and CoBIT methodologies for best practices compliance.

Confidential

• Senior Project Manager Consultant for the Infrastructure Data Center migration preliminary planning for a local Dubai Bank.
• Delivered the infrastructure preliminary planning phase for the Bank's Data Center migration.
• Including cloud computing, asset management, and storage management.
• Migration of Servers P2V and V2V detail planning.
• Private Cloud Computing initiatives directed to convergent architecture designs.
• Consolidation of disparate computing and storage tiers into unified systems.
• Strategy leading towards the elimination of network-based storage systems SAN .
• Utilization of PMI, ITIL, and CoBIT methodologies for best practices compliance.

Confidential

• Senior Project Manager for the preparation of proposals and project delivery for IBM clients National Bank of Canada, Air Canada, Toronto Airport Authority, Aeroplan, Loblaw's .
• Data Center Virtualization and Global re-homing of physical servers Air Canada .
• Migration planning of Loblaw's Data Center including cloud computing, Servers, and storage.
• Infrastructure Vendor relationship management Bell Canada, HP, SITA, and ARINC .
• Managed Projects related to Data Centers, Call Center, Deskside Helpdesk, Network services, and application systems amongst others e-Learning, HRMS, Web-Portals, Password control, and various ERP systems , as well as Airports, Back-Office, and Credit-Cards.
• Management of Laptop security using TPM Trusted Platform Module compliant chip by enabling activation of security features that integrate with other products using industry standard interfaces and hand-shake with trusted protocols Banque Nationale .
• Utilization of a set of software components that allow applications and peripherals to take advantage of TPM hardware across diverse computing platforms compliant with TCG Trusted Computing Group standards.

Confidential

• Leader of the Project Management Consulting practice and Business Development functions at Prosper Management Consulting Oman .
• Successfully deliver of Project Management Coaching programs to various institutions providing measurable performance to over 25 different ERP projects.
• Preparation of Governance Standards Compliance activities including determining the maturity level and overall operational positioning of the IT organization.
• Operational Effectiveness Report ITIL process implementation assessment .
• Quality of Service and Capacity for Improvement Report performance metrics reporting .
• Stakeholder IT Requirements Assessment Objectives Priorities Ranking .
• Services Management Report and Organizational Maturity Review.
• Cost of Service Delivery Assessment minimization opportunities identification .
• Executive Summary and recommendations for suggested Corrective Action GAP analysis report .

Confidential

• Leader of the Project Management Consulting practice and Business Development functions at Clear Vision Consulting Kuwait .
• Performed Programme and Transition Project Management engagements for PMO setup.
• Establishment of methodologies and governance using ISO, ITIL, and CobiT standards and methods.
• General IT consulting guidance to Government Health Ministry, Stock Exchange, Oil Refinery, Civil Servant Commission, and private Firms.
• Performed Data Center Migration consulting services for the Stock Exchange Disaster Recovery.
• Contingency Planning, Business Continuity planning, and Network connectivity requirements.
• E-Commerce Application Environment upgrade and consolidation ERP implementation .
• MS-Exchange remote user access requirements, SMS applications, and Vendors management.
• Performed Lab-Testing consulting for the Kuwait Clinic Network with 45 Clinics utilizing Penetration Testing, Resilience and Stress Testing, Failure Mode Effects Analysis, Software version patch testing and Application Certification management.
• Preparation of test Lab Environments including applications, infrastructure, and bio-devices to be used for unit integration testing.
• Performed consulting projects for Refineries with Hydrocarbon applications supporting business intelligence and integration strategies for the Supply Chain and Distribution.

Confidential

• Senior lead for the Data Center Migration for Applica Consumer Products Distribution comprising of 100 Servers and communications equipment from the IBM Enterprise Data Center relocation to Terremark NAP Data Center downtown, Miami .
• EMC storage equipment migration EMC CSX Storage, Disk-Array, Brocade Fiber Channel
• Server Platform Technologies Unix/Wintel/MVS/IBM/HP/Sun .
• Storage Platform Technologies SAN/NAS
• Hardware Software IBM/HP/Sun/EMC/NetApp .
• Full documentation of the Move-Day including project Run-Book, D R, and Contingency Planning.
• Business Continuity planning, Power requirements, HVAC requirements.
• Network connectivity MPLS and Metro-e .
• Applications shutdown/startup/testing, User notifications.
• MS-Exchange remote user access requirements, and Management of Vendors and Suppliers.

Confidential

• This challenging project engagement involved the consolidation of 10 Service-Desk and Help-Desk groups into one Service Center providing significant cost savings and an improved quality of service. The Service-Desk and Help-Desk takeover included the Helpdesk Level-2 Service Delivery, Staging, Network Infrastructure, Applications Environment, Asset Management, e-Procurement, e-Billing, and Programme Transition, Transformation, Business Continuity, and ISO standards compliance.
• Lead the Re-Engineering of the Supply Chain for equipment parts distribution with new cost effective routes that improved the operational cost.
• Lead the Re-Engineering of the Supply Chain for equipment parts distribution with new e-Commerce cost-effective methodologies that improved Caterpillar's operational cost.

Confidential

Completed an Outsourcing Programme Transition Management project for Xcel Energy Utility Corporation in the Minneapolis USA . The project included the implementation consolidation of the Service-Desk, Help-Desk, Deskside Technical Support, Staging, Network Infrastructure, Applications Environment, Asset Management, e-Procurement, e-Billing, Programme Transition, Transformation, Business Continuity, PMO, and Project Methodology using ISO standards.

Confidential

• Successfully completed an Outsourcing Asset Management Programme Transition project engagement for Honeywell in Phoenix USA . The project involved the asset management services used by over 100,000 domestic employees USA plus floating employees from the EC and Asia.
• The main objective of the project was to transition the currently outsourced billing system to Blue-Current Corp and the asset management database to Dell via a new strategic partnership provider Getronics utilizing ITIL standards and methodology. Upgraded the logistics of service delivery providing e-Commerce alternatives for customers to request service and more efficient ways for technicians to deliver technical support with lower operational cost.

Confidential

Completed an Outsourcing Programme Transition Management project for Citigroup Citi-Bank, Citi-Loans, Citi-Auto, and Citi-Mortgage in the USA. Participated in the creation of the due diligence effort and the final SOW. The project included the transition of the Service-Desk, Help-Desk, Deskside Technical Support, Billing, Asset management, and Vendor process enhancement for outsourced technician's service support. The Credit Card system was serviced using REMEDY and ORACLE for Service-Desk, Help-Desk, Inventory control, and Asset Management holding key information related to version tracking, version control, ownership, licensing, and compliance.

Confidential

Lead the implementation of an infrastructure upgrade for Eli Lilly Caribe Biotechnology Manufacturing Corporation in Puerto Rico USA related to the Clinical-Labs deployment project with a budget of 15M. Successfully delivered computer-Lab facilities comprised of LAN, Servers, Desktops, and Printers, with connectivity to their Mainframe Data Center. The project required to manage local vendors, partners, subcontractors, construction monitoring, quality assurance, LAN installation delivery, and facility certification. The project was commended by the Governor of PR.

Confidential

• Participated in the executive team leading the Programme Transition Management project for AXA-Financial Outsourcing engagement. The project comprised the transition of all Desktop Services that were serviced by IBM to DELL/Getronics. The project crossed over international borders to include 7 countries UK, Germany, France, Belgium, Japan, Australia, and the USA , and exceeded 100M deal.
• ITIL methodology was utilized throughout the implementation of Service-Desk, Help-Desk, Deskside Technical Support, Staging, Network Infrastructure, Applications Environment, Asset Management, Business Continuity, and PMO.

Confidential

• Managed a large and complex implementation for SKY Telecom Corporation. The project budget was over 25M and included over 450,000 customers, 950 staff members including 50 administrative staff, 750 technicians, 70 supervisors, 10 regional managers, and 50 sub-contractor and supplier companies.
• Initially was hired specifically to rescue this troubled project which was in the red for 2.5M and had a high risk of heavy contractual penalties for late completion. Within 90-days of recovery phase the project was back in track avoiding cost over-runs and keeping scheduled target dates.

Confidential

Lead of the Programme Transition Management for IBM's outsourcing project for the private Bank United Planter's of the Philippines UPBP . This project engagement involved mayor upgrades to networks, computing platforms, and application systems back-office, time to market, product offerings, etc. , business continuity plans, disaster recovery procedures, and the transition to IBM of 400 Bank staff. Performed the business process re-engineering of the system architecture design and implementation. Participated in the strategic decision-making of business issues and lead the technology alignment of strategic goals and objectives.

Confidential

Lead the e-Business development transformation project consisting in the restructuring and re-engineering of the Billing and Procurement systems. The customer Panamco a mayor distributor of Coca-Cola in Mexico, Colombia, and Brazil with head-office in Miami, achieved savings of over 18M yearly by restructuring the distribution logistics using a new blue-print based on the e-business concepts implemented. Managed the CRM for customers and suppliers requiring sales force automation, web-based customer support interface, B2B marketing, business development sales leads, competitive business intelligence analysis, retention and cross-sell customers, forecast sales, improve sales productivity, automate selling methodology, Programme Transition Transformation to e-Procurement, e-Care, and systems development of B2B and B2C.

Confidential

This successful Data-Center Migration project required the physical relocation transition of Ryder Integrated Logistics strategic outsourcing program Data Center of the Hurricane Preparedness Project in Miami Florida to be relocated to the IBM Data Center in Raleigh. The project required meticulous planning and timely execution of the Network design and implementation, Disaster Recovery, IT Security, cc-mail migration from IBM mainframes to e-mail in Lotus Notes, and MS-Exchange remote users , as well as other existing applications that supported over 10,000 desktop users. The transition was performed on schedule, on budget, and with zero downtime to end-users.

Confidential

• This challenging project required sensitive customer relationships that involved dealing with the communist government and airport authority institutions in of Vietnam for the Bid-Proposal preparation of the Hanoi Intl Airport Management of Information Systems Control Center, Flight Information Display System, Departure Control Systems, and SITA connectivity integration, including FIDS Flight Information Display System , DCS Departure Control System , IBM AOMIS , SITA feeds , ICAO feeds , IATA feeds , NOTAMS, and the Security Information System encompassing the ACS Airport Control System Operations-Room integrated to PAS, MCS, VoIP, Closed Circuit TV, and BIS.
• Lead the coordination of the teams located in IBM-UK, IBM-Sydney, IBM-Vietnam, and the ASEAN Headquarters based in IBM-Singapore. The technical aspects of the project involved SDLC using RUP for software development, the architecture baseline design for a Data Warehousing system using DB2 and Oracle Databases running over an IBM RS/6000 for the Airport Operations Management of Information Systems AOMIS .

Confidential

This Y2K date sensitive project involved the Atlanta Gas Utility systems upgrade and QA Testing readiness for compliance with Y2K standards, involving the functional scope and proposal for effective Y2K Testing Implementation, Remedial action recommendations, and Y2K Readiness Certification. The project was completed on-time/on-budget with customer delight.

Confidential

• NCR QA Y2K Global project involving systems upgrade and QA Testing Certification for the Credit Swiss First Boston BANK, Global Network Services CSFB/NCR GNS for the Asia/Pacific Region, in coordination with the USA Americas Project and the UK European Project .
• Investment Banking equities and derivatives using a global network with over 900 application programs requiring the upgrade of over 2,500 Network devices, Routers, Switches, and Computers throughout Asia-Pacific for private investment bank applications with connectivity to the local stock exchange institutions to achieve certification.

Confidential

Championed the deployment of a CISCO based network for First-Com Inc USA Service Provider in partnership with CISCO for Latin America Santiago-Chile, Lima-Peru, and Miami-USA , involving the implementation a private wide area network system VPN servicing in-country Banks for domestic and international transactions and software applications.

Confidential

• As a Senior Project Manager lead the Data Center Build, Migration, and Consolidation of three NOC Network Operation Centers designed to support 8 Million telephone lines and 5 Million wireless telephone devices as using a new platform architecture infrastructure framework, for the Ministry of Telecommunications KSA TEP6 7.5B Mega-Project AT T-Lucent .
• The system required to support DB2 Data Warehousing systems with integration to Mainframes, Mid-Range, and Networks into a seamless architecture infrastructure involving 23 diverse application systems Trouble Ticketing, Error Correction procedures, Vehicle Management, Payroll, Inventory Control, etc. , IT Security, Network Security, Business Continuity, Disaster Recovery, and High Availability.
• The architecture was composed of a variety of platforms from different vendors which required to support distinct systems including Communications, Customer-Support, Billing, and 23 different business systems, SAP for inventory Management, Fleet Management, and Internet access , using IBM AS/400 under UNIX supporting SAP and emulating OS/400 applications. The project included the construction, migration, and consolidation of existing Data Centers into 3 Data Centers.

Technical Skills

Methodologies: Extensive experience with Project Management PMI methodology, ITIL Service Management, COBIT Governance, ISO compliance, IBM Global Method, Andersen Method-I, Ernst Young Navigator-Series, Six Sigma, RUP, and PMI PMBOK WBS, Budgeting, Earned-Value Costing, Risk Analysis, CRM, Change Management, Supplier/Vendor Management . SDLC AGILE methodologies: RAD Rapid Application Development , RUP Rational Unified Process , EUP Enterprise Unified Process , OUM Oracle Unified Method , AUP Agile Unified Process lightweight, also Cascade/Waterfall, Spiral/Prototyping, Bottom-Up, and Test Driven. Collaboration Tools: Ten plus years of hands-on experience with Microsoft MS-Project and MS-Office tools Word, Excel, PowerPoint, Visio, Access , Project-Workbench, Primavera Project, Shared-Point Services, Project Web-Access, and SQL Server. Internet Technologies: e-Business / e-Commerce Frame-Work, Web Content Management, WebSphere, Portal-Design, Front-Page, Web-Server, Web-Proxy, e-Mail Apps, LDAP Directory, HTTP Protocol. Databases / Asset Management / Service-Desk / Help-Desk: Oracle, Oracle Tools, DB2, Informix, SQL-Plus, SAP/R3 ABAP/4 , SAP SD , PeopleSoft, Oracle Financials ERP, Vantive, AHD, Peregrine, Asset-Center, Lotus Notes, MS-Exchange. Main-Frame Legacy: MVS, JCL/Utilities, TSO, CICS, CABS, QMF, AS, COBOL, RPG, VSAM, ACIS. Network, Platforms Operating Systems: Client/Server, NT, TCP/IP, AS/400 OS/400, RS/6000 AIX UNIX , UNIX/NT, ES/9000, HP-3000, QA Testing, BMP-Patrol, IBM-TIVOLI, HP Open-View, CISCO IGX, BPX, and StrataCom Switches Routers, VPN, PBX, ACD, CTI, EMC, Firewalls, LAN/WAN/MAN, CCNA, ITIL v3 Certification Fundamentals .