PROFESSIONAL PROFILE:

• Over 10+ years of solid Program/Project Management experience within Telecom, IT Industry with exposure to North America, Middle East and Asian Pacific markets
• Managed Successfully Strategic Network Planning, Change Management, Business Process Re - Engineering, Contract Management, Enterprise Architecture (EA), Migration, Application Development, Vendor Management, Billing, Strategic Procurement Management, HR Management, communications procedures (Escalations), Engineering, Performance Management and strong business acumen.
• Managed to lead variety of large complex Telecom/IT infrastructureprogram/projectsincluding Wireless projects (3G,4G,5G), Data Center Migration, Cloud Computing and Virtualization, Data Center Consolidation, Software Development, Applications Migration, Enterprise Management Cloud Control, Voice & Data Networks Upgrades, Billing, Servers, Middleware and Storage Devices.
• Managed successfully PMLC from initiation, planning, execution, monitoring and control to closure
• Vast working experience on Risk, Budget, Schedule and Change Management, Vendor Management & Strong project process with an implementation background with good Conflict resolution/negotiationskills.
• Excellent Communication, Presentation, Critical thinking, Collaborative, Problem solving & Client facing Skills.
• Managed to resource, build, mentor, train, motivate and lead extended project teams successfully
• Managed to implement CPE projects in accordance with Project triple constraints (Scope, Budget and Schedule)
• Excellent in Vendor Management, Evaluation, Contract Negotiation and developing RFP, RFI, SOW and SLAs
• Solid financial base in terms of CAPEX, OPEX, actual, accrual, committed, etc
• Managed to Conduct CBA, risk analyses, and ROI calculations to determine project feasibilityPlan by using PM tools
• Applied successfully Agile, SCRUM and Waterfall methodologies in various projects
• Handled successfully budget for multiple projects ranging from 1 to 10M with a team of 20+ people
• Deployed effectively lean, kaizen, six sigma processes to improve organization’s performance
• Implemented effectively multiple parallel projects with off-shore teams and 3rd party contractors for outsource works
• Managed to implement New Technology Introduction (NTI) and New Product Introduction (NPI) initiatives, from Requirements Phase to Technology launch, to ensure that well defined milestones and deliverables are met during complete project management life cycle (PMLC).

TECHNICAL SKILLS

Progress tracking: MS Project, MS Office (Excel, Word, PowerPoint, Outlook, Lync, Teams)

Project Management Tools: EVM, Critical Path, Variance Analysis, Trend Analysis, Predictive Analysis, Gap Analysis

PM Methodologies: Waterfall, Agile, SCRUM, SDLC, ITIL

Technical Environment: MS Windows(10/8/XP), Unix, Linux, VMware, LAN/WAN, VoIP, Confidential, ATM, Frame Relay, TCP/IP, SIP, Routers, OSI layer, NFV, Cloud, SAN, Active Directory

Database: MS Access, Oracle, SAP, Site Handler, Remedy, Activity Management Tool, K2 Tool, sales force, Erisite

Process management: Visio

Software: C++, Unix Shell scripting, Pascal

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager Implementation

Responsibilities:

• Managed to deploy/implement successfully end to end connectivity from resource arrangement, Program scheduling, H/ware installation/commissioning of CPE, Kickbacks, Antenna & line work for teh program.
• Managed to handle shipment /Data warehouse management of teh requisite Hardware to teh client & 3rd party contractors
• Managed to apply Scrum methodology successfully in teh software implementation projects
• Managed to implement effectively both Waterfall & Agile approaches in teh SDLC
• Managed to deploy/implement successfully end to end connectivity for new site Infrastructure development, Augmentation/overlay, Rollout CPE projects
• Managed to implement successfully all teh related civil work, AC/DC power work by engaging 3rd party/certified contractors through bid walks till Hand Off to Network Performance team for acceptance and put it on air by CIP
• Managed to develop Scope of work, prepared work breakdown structure and estimate packages
• Managed bidding process and negotiated with vendors
• Managed effectively all triple constraints Scope, Budget and Schedule
• Generated daily and weekly reports for clients, internal management and stakeholders
• Managed risk assessment workshops to identify risks and prepared risk management plan
• Managed to handle all teh quality control by during deployment by following network installation guidelines
• Managed to provide professional services to development, infrastructure and operations initiatives from beginning to end.

Confidential

Senior Project Manager Implementation

Responsibilities:

• Managed to develop Scope of work, prepared work breakdown structure and estimate packages
• Managed bidding process and negotiated with vendors
• Managed to collaborate PMLC across project teams for CPE projects by consistently using PM tools, techniques and processes.
• Managed to liaise with customers to update progress status, risks, issues and deliverables
• Managed to identify variances and initiates corrective/preventive, defect repairs actions to stay on schedule and executed disaster recovery plan
• Conducted risk assessment workshops to identify risks and prepared risk management plan
• Managed day to day activities and prioritize resources for cross functional teams
• Managed to perform gap analysis and for identifying opportunities to improve business processes.
• Developed Quality Assurance Plan and communicated to stakeholders
• Managed effectively all triple constraints Scope, Budget and Schedule
• Generated daily and weekly reports for clients, internal management and stakeholders
• Designed and implemented system to measure Key Performance Indicators (KPI’s) for in-house, off-shore teams and 3rd party vendors/Contractors
• Managed customer complaints, root-cause analysis and supply chain gap process
• Focused on products integration, services, releases and upgrades
• Managed Document Management System (DMS) for projects processes, policies, procedures, templates and lesson learned
• Developed Acceptance Plan and sign off with key stakeholders and vendors
• Scope: Installation and lab testing for LTE/700 Mhz wireless Equipment & subsequent Rollout projectsNew Site Build Infrastructure& Rollout Wireless & Fiber Projects:

Confidential

Senior Project Manager

Responsibilities:

• Managed to complete project within timelines, budget, quality and scope to ensure successful implementation.
• Handled direct contacts with customers from preliminary technical discussions to final installation of teh project
• Managed to translate business objectives into action plan, manage teh goal setting and KPI’s process and give teh result according to customer satisfaction.
• Handled successfully relevant budget tracking KPIs and financial management during teh entire project life cycle.
• Managed daily, weekly and monthly progress report and send to management as well as to team members.
• Direct and manage various development, infrastructure and operations initiatives from beginning to end
• Managed to define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Managed to flag/ identify risks timely & developed workaround/contingency plans accordingly
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Managed to Collaborate with key stakeholders and cross-functional teams on automation and integration of requirements that drive towards customer satisfaction

Confidential

Project Manager/ Sr. Business Analyst

Responsibilities:

• Worked with in-house and off-shore development teams for teh business case/Project Management Plan
• Conducted GAP Analysis to identify & recommended alternatives to streamline teh service level offering
• Managed to apply Scrum methodology successfully in teh software implementation projects
• Managed to Organize and run effectively standard Scrum ceremonies: daily stand-ups, sprint planning, backlog grooming retrospectives and release planningProduced functional specifications and conducted weekly meetings with developers (SME) & other stakeholders to discuss outstanding technical issues and ensured that deadlines were met on time.
• Managed to lead requirements gathering to development of teh business case & then rollover to a Project
• Drafted BRD, SRS & FRS documents & conducted structured walkthroughs to review/confirm teh requirements
• Conducted GAP Analysis to identify & recommended alternatives to streamline teh service level offeringDeveloped requirements traceability matrix (RTM)& design test plan & Documented business/system use cases
• Managed program pertaining to production & testing of Telecom equipment for Confidential, Confidential, Confidential, Confidential
• Worked as a Planner for teh order fulfillment /supply chain management of teh Clients pertaining to ongoing program.
• Managed to deploy effectively lean, kaizen, six sigma processes to improve quality performance
• Managed to handle warehouse Logistics/supply chain management for teh disbursement of teh inventory by using SAP.