SUMMARY

• Professional Scrum Master wif around 9 years of Professional experience in Business Analysis, Business Intelligence & Analytics, Lean - Agile Project Management, SCRUM, SAFe, Process improvement, QA and Automation Testing wif exposure to domains in Financial Services, Retail Banking, Healthcare and Mortgage industry
• Hands-on experience and comprehensive noledge in executing different Software Development Methodologies like Scrum, SAFe, Hybrid, Kanban, and traditional Waterfall. Extensive working noledge wif project management such as JIRA, Rally, and Business Intelligence tools such as PowerBI and Tableau.
• Extensive experience in all phases and methodologies of the Software Development Life Cycle (SDLC) such as Waterfall,Agile, Scrum, Kanban, Scaled Agile Framework (SAFe) and Managed multiple Scrum teams mapping internal dependencies.
• in creating artifacts like Business Requirement Document (BRD), System Requirement Specifications document (SRS), Requirement Traceability Matrix (RTM).
• Conducting Joint Application Development (JAD) sessions wif development teams, technical teams, and SMEs for driving both functional and non-functional requirements into technical requirements.
• Experience in coordinating wif project manager in Project Scope, Project Charter, Project Plan, Project Estimates, Schedules, Work Break Structure (WBS) and Status Reports.
• Proficient in Analyzing the Business Needs wif GAP Analysis (AS- IS and TO BE), ROI, SWOT analysis, Risk Analyses, Impact Analysis.
• As a Scrum Master facilitated Scrum events including Backlog refinement, Sprint Planning, Stand up meeting,Sprint Review and Sprint Retrospective.
• As a Scrum Master facilitated Scrum events including Backlog refinement, Sprint Planning, Stand up meeting, Sprint Review and Sprint Retrospective.
• Experience in creating Business/system Use cases developing Use Case diagrams, Sequence diagrams Class diagrams, Sequence Diagram and Activity Diagrams.
• Expertise in creating Test cases and Test plan for distinguishes testing efforts viz. integration system, Functional, Regression, Performance and User Acceptance Testing (UAT)
• Managed the requirements and prioritized user stories them wif the help of management tools like TFS, HP ALM and used JIRA for defect management.
• Conducted Estimation Training Sessions for the scrum Development team to help them better estimate the efforts required for completing user stories based on Relative Sizing technique.
• Coordinate and enable the Technology team to continuously improve through intentional Lean and data driven inspect and adapt cycles (retrospectives).
• Collaborate wif other teams in each project and review/refine the strategy based on the organizational needs and participate in Scrum of Scrum meetings.

TECHNICAL SKILLS

Methodologies& Frameworks: Agile (SAFe, Scrum,) Waterfall

Project management tools: JIRA, Rally, Azure DevOps

BI / Visualization Tools: Tableau, Power BI, Crystal Reports, XSL-FO

Modeling Tools: MS Visio, Figma, Lucid Charts

ETL& Mapping Tools: SSIS, Informatica Power Center, MS Excel

Documentation Tools: SharePoint, Swagger, Confluence

Web Technologies: XML, JSON, HTML, SOAP, RESTful

Testing tools: Postman, Soap UI, HP ALM, Selenium

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

Scrum Master

Responsibilities

• Assisted in moving the User Stories from the Product Backlog to the Sprint Backlog during Sprint Planning sessions
• Ensured dat the Story Points were assigned based on the Planning Poker Technique wif the objective of maintaining and achieving Sprint Goals
• Utilized Jira to upload and maintain user stories and kept track of the progress of the Development team using Burn-Down Charts, and Velocity chart
• Ensured the Core Agile Principals, and values were followed during each step of the Agile Process
• Involved in the development of Canned reports and Ad-hoc reports for the business so dat performance evaluations as per business requirements could be managed TEMPeffectively
• Trained multiple team members on Agile methodology in order to maintain cadence between the teams
• Facilitated a Sprint Retrospective session to understand scrum team satisfaction and figured out better ways to meet the sprint goals by conducting Agile Retrospective Games
• Implemented ‘Peer Code Review' techniques for much more efficient deliverables, User Stories, and Acceptance Criteria as per INVEST criteria pertaining to the ATDD approach
• Created Dynamic Wireframes using Fluid UI for a better understanding of the application
• Responsible for creating the FRD and the BRD. Created various types of reports, sub-reports and drilldowns like standard and cross tab reports wif bar chart, pie chart and line-chart graph representation reports using Crystal Reports
• Involved in identifying and implementing SOAP, XML based webservices and web methods
• Assisted the BSA for Data Mapping to identify and standardize the data from various distributed systems
• Facilitated meetings wif the development team to help them better understand use cases and to help them come up wif code flow for these research items
• Conducted Triage calls to discuss open defects and their mitigation plans wif the team

Environment: Agile-Scrum, UML, BPMN, MS Visio, Oracle, SQL Server, Excel, Windows 7.0, Jira, SoapUI, Web Services, MS-Office, Crystal Reports, SharePoint, TFS

Confidential, New York, NY

Scrum Master

Responsibilities

• Assisted wif the moving of the User stories from the Product Backlog into the Sprint Backlog during the Sprint planning sessions by calculating the team’s actual and committed velocity.
• Ensured dat the team followed Agile Pillars: Transparency, Inspection and Adaptation
• Identified APIs needed for the project and was involved in developing Service Level Agreements (SLAs) for the same.
• Used SQL to troubleshoot issues in generating reports; Ensuring file data was present and correctly represented in Database
• Helped the Product Owner to prioritizeUser-Stories using MoSCoW techniques during Sprint Planning and Backlog Refinement Sessions.
• Facilitated Scrum ceremonies including Daily Standup, Sprint planning, Backlog refinement, Sprint Review and Sprint Retrospective sessions
• Used JIRA to track the progress of the Development team and kept track of the progress by using KPI metrics such as Burn-Down Charts, Cumulative Flow Diagrams (CFD) to identify areas of improvement
• Facilitated Retrospective Meetings to help improve the process efficiency and add enhancements where needed.
• Involved in estimating the story points for user stories using planning poker and Fibonacci sequence.
• Used JIRA for documentation and visualization of KPI’s, Burndown, Burnup Charts and velocity trends.
• Assisted the QA team wif Functional, System and Regression Testing.
• Excellent backend skills in creating SQL objects such as Tables, Stored Procedures, Functions, Views, Indexes, Rules and SQL Performance Tuning to facilitate efficient data Manipulation and Consistency.
• Extensive experience in Relational Database Management System including developing optimized SQL queries, Stored Procedures, User-defined Functions, and Transactions.
• Utilized UDDI to look up existing web services, WSDL to identify the corresponding the request and response web methods.
• Experience in Normalization and De-Normalization techniques for OLTP and OLAP systems in creating Database Objects like Tables, Constraints (Primary key, Foreign Key, Unique, Default).
• Modelled complex Reporting Orchestrations involving multiple web services from distributed teams.
• Created Test Plan, Test Cases and Requirement Traceability Matrix for UAT.
• Prepared and maintained the Requirement Traceability Matrix (RTM).
• Extensive use of SQL queries, to check the tables and the data in the database.

Environment: Agile-Scrum,SAFe, HTML/CSS, MSQL DB, SQL, MS SharePoint, MS Projects, AJAX, Webservice, API, Rest API, XML, JSON,Postman.

Confidential, Atlanta GA

Scrum Master

Responsibilities

• Conducted Interviews wif business users, SMEs, Stakeholders and performed extensive Document Analysis to develop a thorough understanding of end-to-end business processes and made a design document.
• Designed and developed UML Diagrams including use cases, activity diagrams, and sequence diagrams usingVISIO.
• Conducted Walkthroughs and Meetings involving leads from Development, QA, Database and Technical Support teams to validate the Requirements Document.
• Enforced Agile and Scrum principals to the teams to enhancements through application.
• Mentored and coached the team and helped them achieve performance wif agile metrics and KPIs.
• Understand and direct/participate in all phases of the project lifecycle - research, analysis, planning, implementation, support and quality of new tools, technologies and or services.
• Create spreadsheets, documents and manage project/program resource loading and budget, reconcile budget monthly, resource management, accounts and audit and process invoices, POs and contracts.
• Co-coordinating wif the business to understand the requirements and act as a bridge between the business sponsors and the technical team.
• Responsible for the program goals and objectives to ensure overall program success, including customer satisfaction
• Facilitated the SLA meetings between the legal team and other departments involved.
• Implementing SOA architecture and orchestration of web services in Java environment.
• Proactively monitored the service applications through Restful web services API integration using HTTP protocol.
• Facilitated UAT (User Acceptance Testing) and created UAT Documents.
• Assisted in creating user stories, product documentation, user manuals and developed mock-up screens.
• Facilitated sprint ceremonies like Sprint Planning, Daily stand up, Sprint Review and interactive Sprint Retrospectives.
• Managed the lifecycle of code development, from planning of sprints to deployment.
• Assisted in development of API’s and tested the API’s by creating test suites wif stub requests and responses in the SOAP UI and validated on various assertions.
• Created Technical User Stories and identified the web services involving Identity Access Management (IAM).

Environment: Scrum, TFS,SAOPUI, SharePoint, Visio, MS Office Suite, Postman, API.

Confidential

Scrum Master

Responsibilities

• Gathered requirements from key stakeholders, business owners, business users, end users, customers and Subject matter experts (SMEs) to define the scope and requirements.
• Communication plan involved keeping all stakeholders, both internal and external, updated about the progress of the project, prepared reports and communicated to resolve blockers.
• Tested the requests and responses provided by the Restful Web Services using Postmanplug-in and standardized them to the format required by the application.
• Modelled complex Web Orchestrations involving multiple web services from distributed teams.
• Ensured a consistent implementation of Agile processes which included strategic activities like Enterprise Agile Planning, Sprint zero, requirement hierarchy, workflow/process improvement as well as tactical activities like dashboards to manage releases, status meetings.
• Provided orientation for newly on-boarded business resources on writing user stories and acceptance criteria, the requirement hierarchy (Themes-Features-Epics-Stories), backlog maintenance (prioritizing, grooming).
• Conducted Triage calls, tracked, logged and prioritized the defects based on the severity and criticality.
• Created Mock-upsandWireframes for better understanding of the GUI and worked wif the line of business, the technical team to identify the Client Side, Server Side and Database Validations required and documented them.
• Generated ad hoc SQL queries using joins, sub queries and aggregate functions, database connections and transformation rules to fetch data from the SQL Serverdatabase systems.
• Created tenant level Architecture diagrams in addition to Unified modelling representations such as activity, class, data flow, swim lanes and Business process flows using MS Viso and developed application prototypes for various functionalities of the application including real time generated reports.

Environment: Hybrid, ATDD, Rally, MS Suite, SharePoint, Microsoft SQL Server, Swagger, MS Viso.

Confidential

Business Systems Analyst

Responsibilities:

• Reduced costs by 15% - Developed, maintained, and administered database models to enhance reporting using SQL.
• Achieved 25% improvement in efficiency through automation solution for Incident management, sustaining service level agreements (SLAs) and Performance Guarantees (PGs).
• Created requirement artifacts such as user stories, use case diagrams, UML diagrams in a Hybrid Agile Environment.
• AssessedHL7 Support and HIPAA Gap Analysis for Healthcare business applications on Insurance Plans and Claims Processing and EDI transactions on Medicaid Claims.
• Documented high level requirements and functional specifications and map out process flows and Root Cause Analysis.
• Interact wif developers and business users to analyze, develop and configure the new Insurance platform and the interfaces to send/receive information from ancillary applications
• Manage application maintenance outsourcing & software contract agreements; Implement and monitor standards around scope management, financial management, service level agreements (SLA), ensure compliance to mitigate risk, increase service, business Impact AND reduce costs.
• Provide Level 2 and Level 3Applications & Integration support identify and actively manage the application portfolio and supporting technology
• Facilitated various Scrum ceremonies like Sprint Planning Meeting, Daily Stand-up Meeting, Sprint Review Meeting, Sprint Retrospective Meeting and Backlog Grooming.
• Diligently worked wif the team initially on Definition of Ready and wif Definition of done at the later stages, which expedite the work of team regarding user stories.
• Worked in several environments and worked closely wif teams performing ATDD, TDD, BDD