SUMMARY:

History of seamlessly orchestrating complex installations, upgradations, cloud migrations and development projects with budgets of up to $200M. Proficient in building and managing vendor relationships for services and products, including negotiating and administering contracts, deliverables and work statements. Reputation for exceeding corporate objectives while controlling costs and improving efficiencies.

TECHNOLOGIES WORKED:

• SAP HR 4.7/6.0, ECC
• SAP Securities
• SAP Workflow
• SAP to Workday integration/Migration
• Knowledge on SAP Success Factor
• Sales force
• Oracle cloud migration
• Kronos
• Primavera
• Enterprise Architecture Mega Modelling
• Service Now
• Jira
• HP QC/HP ALM
• Share point
• MS Office Suit
• RPA Awareness and BA Training from UI Path(2019)
• Power BI Dashboards

AREAS OF EXPERTISE:

• Project/Program/Delivery Management/PMO
• Client Relation / Vendor Management / Client/Staff Training
• Production Deployments
• Process Analysis / Engineering
• Change Control
• Risk Assessment
• Quality Assurance
• Budget Planning/ Administration / Scheduling
• Resource Management
• Waterfall/Agile/Scrum
• Confident decision maker/ Skilled negotiator
• Knowledge of design and development
• Work cross - functionally
• Business Analyst in Enterprise Architecture

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Served as Project Manager for couple of SAP ECC project responsible for Implementation, and support projects.
• Managing Multiple projects simultaneously,
• Areas Involved: Budget planning / Administration and Scheduling, Risk Assessment, Client relationship / Vendor management (Onsite /Offshore) / Training, Work cross-functionally with different departments

Confidential, Kansas City, MO

Service Delivery Manager

Responsibilities:

• Served as Service Delivery Manager for AMS Support SAP ERP project responsible for delivering the operations smoothly and performing Transition, Resource fulfilment and Engaging of associates in timely manner, Identifying, Analyzing and involving in Upgrades, OS patching, day to day escalations, change control management, Vendor management etc, Invloved in managing the SAP Success factor change request and Managed SAP S/4 Hana RFP process.
• Areas Involved: Budget planning / Administration and Scheduling, Risk Assessment, Client relationship / Vendor management (Onsite /Offshore) / Training, Work cross-functionally with different departments

Confidential, Houston, TX

Project Manager

Responsibilities:

• Served as Project Manager for Ecosystem Upgrade(Financial Cost system), Oracle cloud Migration - P6 Upgrade (Primavera), Tableau Implementation (Hardware set up in 5regions), Decentralization of Time office (Kronos) - Installation and Setup in 7 containers Mexico, PMC CBS, Phoenix - PMC Cost transformation project (design, Implement and deploy Integration of all cost systems in Confidential ) across Mexico, Dubai, Singapore and Houston, SAP ECC Security roles modifications (updating and maintaining), Managing SAP ECC HR Maintenance, Power BI Dashboards for data visualization. Managed SAP Success Factor RFP process.
• Areas Involved: Waterfall / Agile, PMO/Project Management, Change Control Operations, Budget planning / Administration and Scheduling, Risk Assessment, Client relationship / Vendor management (Onsite /Offshore) / Training, Work cross-functionally with different departments

Confidential, Newark, NJ

Regional Manager

Responsibilities:

• Working as a Regional /Project Manager in Prudential (GBTS Team) managing the ERP SAP projects across the globe for Prudential country users (Prudential, NJ, USA).
• Areas Involved: Program/Project management, Client relationship /Vendor management and Training, Resource Management.

Confidential, Bloomington, IL

Project Manager

Responsibilities:

• Served as a Configuration lead for Time management sub modules like Sickness management and Confidential,
• SAP HCM configuration lead, Client relation / vendor management (Onsite/ Offshore), SAP HR Business Process Analysis, Resource management, Business Blue Print /Functional / Technical Specification documents, Integration of Legacy to SAP.

Confidential

SAP ERP Team Lead

Responsibilities:

• Acted as an IS functional Team lead between business and the current support
• ERP Lead, Client relation / Vendor management (Onsite), Production deployments /SAP HR Business Process Analysis, Quality assurance, Resource management, Change control operations, Risk assessment, Client /Staff / Vendor Trainings, Knowledge of design and deployment.

Confidential

SAP Functional Consultant

Responsibilities:

• Handled operational issues related to SAP HR module at the client place
• Client relation, Production deployments /SAP HR Business Process Analysis, Quality assurance, Change control operations, Risk assessment, Client /Staff Trainings, Knowledge of design and deployment.

Confidential

Consultant

Responsibilities:

• Provide leadership and guidance to SAP ERP team on problem solving and escalations
• Ensure that team works towards achieving the Monthly, Half-yearly and yearly goals.
• Provide relationship management from GoLive and collaborate with all responsible resources (internal and external) to deliver and meet contractual commitments.
• Ensure & monitor client service deliverables to attain contractual service levels and compliance
• Host of recurrent forums, face to face or web conference meetings to review status of delivery and participate in Service Delivery meetings with Customers and Client Executive
• Oversee customer escalation management of support tickets, ensure timely resolution and share the voice of the customer to other stakeholders
• Drive, follow up and finalize continual functional improvements in processes, reporting, procedures and daily delivery to customers. Partner with other departments when needed
• Involved in managing vendor / competitor who was implementing SAP success factor specific implementation for client.
• Managed to co-ordinate and demonstrate the S/4 Hana RFP process to the client .
• Remain actively involved and informed during projects (for new customers as well as existing customers when upgrading technologies, supporting technically with new applications or contractually when adding options)
• Worked in ERP projects like oracle p6 cloud migration project for regions, SAP ERP Security upgrade and Managing SAP ECC HR maintenance projects and other engineering and infrastructure projects.
• Responsible for leading complex deliverable s and projects following Tollage process defined by Confidential, which includes these high-level process stages TG0 Intake, TG1 Planning, TG2 Requirements, TG3 Design and Build, TG4 Test and Launch, TG5 Close
• In Project kickoff meeting prepare plan, assign owners and timing for all project tasks and drive towards completion.
• Arrange collaboration among project team, business and technical stakeholders provide updates, resolve issues.
• Collaborate with appropriate partners to ensure required resources are assigned to the project for successful delivery
• Coordinate with offshore in timely manner to capture the deliver the requirements as anticipated.
• Utilized full Agile methodology for Project Management and deliverable.
• Monitor and track project progress, maintain budget, and manage resource allocation.
• Complete knowledge on SAP Success Factor and managed in co-coordinating the SAP Success factor RFP Process successfully to the steering group and client product owners.
• Overall program reporting and status updates to team and senior management along with the regular sprint updates for all projects.
• Coordinated project team meetings with cross functional departments internal and external project teams, vendor teams, and other stakeholders.
• Respond to inquiries and escalate concerns from stakeholders at all levels in the organization (technical, business, Senior and Executive Management)
• Attended steering committee meetings to participate in program planning
• Play key role in planning, implementing and maintaining the on-line trainings and modelling guides across the disciplines for both internals / externals to build their competency
• Apply creativity and judgement in development of multiple solutions related to project objectives utilizing recognized project management techniques.
• Reviewed the project schedules created by the Planners
• Produce Enterprise Architecture Artifacts, governance, planning, setup, deployment of applications and face audits.
• Manage multiple stakeholders effectively communicating to executive while managing and delegating to more internal and external teams.
• Provide on-going communication to key stakeholders, including the Project Sponsor, Business Project Owner, Program Manager and Portfolio Manager to ensure they are aware of significant changes to the project status in a timely manner

Confidential

Responsibilities:

• Leads team on a complex large size project and Small Projects from different locations where I was involved in driving team in accomplishing day-to-day milestones from different Towers.
• Responsible for managing large Enterprise IT infrastructure teams to support production services across different geographical locations.
• Understanding and translating SAP ERP customer business requirements into plans to culminate in customer acceptance of results.
• Involved in preparing the Project Plan for the projects and co-ordinate with VP, Global Business Partners, and Towner Lead to implement the timelines.
• Recognize or Correlate the risks and issues to Client partner the need basis if there is any slippage of
• Leads team on a complex large size project where i was involved in driving team in accomplishing day-to-day milestones.
• Responsible for understanding and translating those portions of customer business requirements into plans to culminate in customer acceptance of results.
• Responsible for drafting project charter for the offshore piece of work through continuous interaction with Onsite coordinator and the client personnel
• Involved in Preparing Project Charters, Project Plan, Budgeting estimations of the projects by continuous interaction with the client along with resource allocations.
• Recognizes and articulates complex problems related to the project or function to immediate manager.
• Applied creativity and judgment in development of multiple solutions related to project objectives utilizing recognized project management techniques.
• Involved in detailed design of custom authentication disciplines for business Architecture, Application and Technical Architecture and web services.
• Involved in detailed design and architecture of self-service Change portal which is being used by the Change Lead, BA, developers and testers in all development centers to package and deploy their applications and services.
• Key stake in Confidential proprietary user interface (UI) framework architecture design and development.
• SPOC in High level design testing of infrastructure, customized code added to the products used in building technical platform.
• Involved in data migration from existing environment to technical platform.
• Defying design patterns for the development centers to follow while developing new application hosted on technical platform
• Primary services with respect to MEGA HOPEX, Web, TRM and ACM platform include: