Product Manager / Owner Resume NC - Hire IT People

SUMMARY

Expertise in software development lifecycle with unique combination of testing and customer service experience.
Keen understanding of how software works and wat makes it better when developed through open communications with customers.
Ethical collaborator, committed to vision and team. Willing to assume ownership of any situation, quickly forming plans of action to resolve problems.
Documentation | User Stories | Prioritize Agile Backlogs

PROFESSIONAL EXPERIENCE

Confidential, NC

Product Manager / Owner

Responsibilities:

Collaborated with UI/UX, developing new tablet version of web application, designing tablet cards and data presentation, enhancing workflow and user experience.
Led meeting with upper management, prioritizing and reviewing support bugs and stories and putting into a version or backlog.
Guided Web QA team in developing automation coverage for web product, using client / server test bed as baseline.
Trained users in existing and new functionality, maximizing system's potential and usability.
Played critical role, writing user stories and acceptance testing documents and providing mockup for product appearance and functionality for largest implementation and systems integration program in division history.
Drafted and recommended improvements for automated installation program for organization - wide implementation, easing installation program for internal and external deployment.

Quality Assurance Manager

Confidential

Responsibilities:

Managed software quality and documentation, reviewing QA analysts work and assisting when needed.
Collaborated with other departments, commencing implementation of Agile processes.
Conducted defect tracking tool selection of TechExcel DevSuite.
Designed and implemented virtual lab environment for use by QA and Technical Support, halping diagnose issues and showing new features.
Designed Standard Operating Procedures for interdepartmental engagements, aligning practices and creating efficiencies.
Aided in implementing living standards document, increasing consistency in development of web product.

Confidential, INC

Quality Assurance Engineer

Responsibilities:

Developed world class on-line halp for client / server application, increasing sales and decreasing technical support call volume, enhancing customer experience.
Recognized for identifying and building excellent Rational Robot test scripts and rapidly discovering defects.
Developed knowledgeable workforce, serving as subject matter expert, sharing best practices and lessons learned.
Served as product expert, assisting Client Services Department in rapid resolution of issues.

TECHNICAL SKILLS