PROFESSIONAL SUMMARY

• Acquired more TEMPthan 13+ Years of Experience in IT and almost10years of experience as Business Analyst and developer in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.
• SCRUM MASTER ACCREDITED CERTIFICATION™ and Six Sigma Yellow Belt Professional.
• Evangelist of agile/scrum principals and methodology.
• Working efficiently with onsite team for timely delivery and project estimation, function point approvals in supply chain management and transportation logistics domain.
• Working efficiently with onsite team for timely delivery and project estimation, function point approvals.
• Proven success in conducting as is and to be analysis, GAP analysis, Risk Analysis, Impact Analysis and Cost - Benefit Analysis.
• Excellent Business writing skills, including extensive writing of Business Requirements Document (BRD), Functional Requirements Document (FRD), Non-Functional Requirements.
• Requirements Document (NFRD) and System Requirements Specification (SRS).
• Proficient in networking with individuals at various levels while organizing, conducting, and facilitating elicitation sessions such as survey/questionnaires, interviews, brainstorming, focus group, requirement workshops, document analysis, and JAD sessions.
• Experience in Business System Analysis, Process engineering, Process improvement. Proficient in Technical and Business Writing, Business Process Flow, Business Process Modelling, Business Analysis and Testing various methodologies.
• In depth noledge of Software Development Life Cycle process which includes Waterfall and Spiral methodologies and expertise in Scrum/Kanban and Agile.
• Expertise in UML (Use Case Diagrams, User Stories, Sequence Diagrams, and Activity Diagrams) as a business analysis methodology to define teh Business Model using Rational Rose and MS Visio
• Proficient in all cycles of test life cycle from Test planning, defect tracking, managing defects life cycle and responsible for test deliverables, status reporting, issue escalation and defect trend analysis.
• Earned Hands on Experience in planning User Acceptance Testing (UAT), in both functional and manual testing.
• Well versed in writing SQL queries for data analysis is with understanding of Relational Database Management System (RDMS) and Business Intelligence (BI).
• Preparing and maintaining Requirement Traceability Matrix (RTM), and Test Plan.
• Ability to learn quickly in work environment, understand and co-operate group requirements efficiently.
• Fluent in communication, productive interpersonal and presentation skills.
• Strong experience in C++ and noledge of standard library and STL containers
• Adept in building applications for windows platforms and UNIX platform

TECHNICAL SKILLS

Data Base: SQL server 2005, 2010, 2012, 2014, 2016.

Operating Systems: Windows95/98/NT/2000/XP/2007/10, UNIX Software MS Office Suite (Word, Excel, Access, PowerPoint &, Outlook), MS Visio, Lucid Chart, Adobe Acrobat, SharePoint

Requirement Tools: Requisite Pro, RTM, Draw.io, Visio

Project Methodologies: SDLC, Agile, UML, JADLanguages UML, SQL, XML, HTML, J2EE, C++, Java script

Operational Tools: Rational clear case, Rally Dev, JIRA, MS suite, Version one TFS, Tableau.

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Product Analyst

Responsibilities:

• Interfacing with many types of customer stakeholders to identify their business and software needs through formal and informal stakeholder engagement; soliciting and halping determine business needs and interpreting them at a high level to document requests.
• Conducting analysis on customer requests to identify teh proper scope of a solution and halp leadership and technical resources determine tools and services to accomplish teh request.
• Clarifying functional requirements and functional design during development of solution and representing them as UI models and workflows.
• Created teh as - Is, To-be documentation to understand teh current system and come up with new existing design following lean six sigma practice.
• Used MS Visio to carry out teh Business Use Case Modeling and Business process modeling effort to develop teh business architecture for rapid and controlled application development.
• Documenting business and technical solutions in a variety of formats including business cases, operational & functional requirements, user stories, use cases, business process diagrams, mock-ups, and wireframes using MS Visio necessary to communicate a potential solution to stakeholders.
• Working in project teams dat develop software applications in a cloud environment; task coordination for developers to ensure dat requirements are properly being interpreted and implemented according to stakeholders needs; coordinate with UI/UX team to develop user friendly applications based on teh UI data model.
• Working on design of UI -backend interaction and screen layering with understanding of React JS and SQL scripts used to pull data for dropdowns.
• Create new projects, user stories, tasks, bugs and product backlog using JIRA platform.
• Develop UI prototype using tools like proto.io and wireframes using draw.io and MS Visio and present to business for approvals.
• Analyze existing systems and understand new needs of teh business users by participating in requirements grooming session.
• Conduct research on usability and customer experience by analyzing various platforms and conducting user surveys.
• Creating teh high-level solution design document with user interaction diagrams, Process flow, workflows wireframes and screen interactions using tools like MS Visio for teh UI design
• Creating Traceability matrix to track continuous change of business requirements and track them to facilitate project continuity and tractability throughout project.
• Present solutions, ideas and recommendations dat serves teh requirements to business and development teams as User stories.
• Test teh backend database with queries and validate teh requirements in Oracle SQL developer platform.
• Oversee and contribute to teh development of teh screens using React JS in visual studio platform.
• Conduct UAT testing to validate dat teh developed functionality is in accordance with teh scope.
• Continuously research and strive to understand audience needs better and improve teh existing systems.
• Create and review teh test cases and perform QA testing of teh UI and backend functionality.
• Create presentation for project Demo, user manual and user trainings.

Environment: AWS, MS Visio, MS Office Suite, MS Word, MS Excel, SQL, JIRA, MS Office Suite, Oracle Sql developer, draw.io, Jenkins.

Confidential

Sr. Business Analyst

Responsibilities:

• Collaborated with SME's and stakeholders to elicit key information regarding processes and congruence with company policies.
• Led BA team on multiple system enhancement projects (Agile + Waterfall Hybrid) on process mapping & invoicing using Scrum framework.
• Protect development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog and project timeline.
• Worked on windows server migration project analyzing teh impacted applications, web services and micro services.
• Work closely with project owner in backlog management using JIRA and continuous delivery of features.
• Created test cases and lead teh end to end testing initiative for teh project
• Direct and lead development team from project initiation through delivery of final product.
• Created project plans, scope, planning, deliverables, and scope creep and composed and drove cross-practical JAD meetings, oversaw signoffs and guaranteed effective culmination of teh project.
• Conducted GAP analysis of teh system in terms of "as is" and "to be", studied existing data handling systems to evaluate effectiveness and developed new systems to improve workflows and processes models adhering to BPMN modelling rules.
• Worked closely with teh UI team to model teh screens, which met User defined requirements and company standards.
• Process Analysis modelling, management, negotiating, influencing, determining teh key performance indicators (KPI ‘s ) and problem resolution using teh six sigma standards.
• Designed teh solution for easy step by step navigation and internal Help menu for each page of teh Salesforce lead to - quote process to enhance user experience.
• Analyze teh existing reports of teh rental reporting system in teh database. Checked teh consistency of teh data after ETL process using SQL queries.
• Working on SQL, ODBC, and XML codes.
• Executing SQL test scripts, and aids in teh solution of data issues.
• Worked with programmers across platforms to perform solution validation and facilitate testing.
• Facilitated SIT, API testing and performance testing runs across 2 releases covering 500+ Scenarios & 1200+ Test cases using Kanban Boards with WIP limits
• Gatheird relevant research in support of all business segments team efforts to provide in-depth analysis.

Environment: Kanban, MS Visio, MS Office Suite, MS Word, MS Excel, SQL, Version One, JIRA, MS Office Suite, Salesforce, SQL Server Services, Jira

Confidential, Miami, FL

Business Analyst/ Scrum Master

Responsibilities:

• Coached and developed a distributed team of business executives and technical professionals regarding Agile roles, routines and responsibilities resulting in a more thorough understanding of Scrum/Kanban and a faster start up time to developing software.
• Worked in Agile Methodology using Kanban board to Visualize workflow and tasks and halped teh team understand processes and gain an overview of their workload.
• Led daily stand-up meetings.Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities. Developed various Custom Tabs and Components.
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects. Hands on experience on Roles, Profiles and Security and Sharing settings.
• Involved in creating and customizing Email template and configuring them to teh email alert within teh workflow rule for a standard/custom object. Created teh Custom fields for sales force CRM content management.
• Created approval processes, approval page layouts and defined approval actions on them to automate teh processes.
• Used field level security along with page layout to manage visibility and accessibility of fields for different profiles.
• Performed SQL queries for retrieving data from teh database, generating ad-hoc reports, and conducting data validation testing. Worked in AS400 platform to upload and extract bulk data using SQL queries.
• Coordinate of teh UAT Test team & standard UAT Defect Management activities and assist with UAT tasks and projects as assigned.

Environment: Kanban Vision Boards, MS Visio, MS Office Suite, SQL Server Services, Jira, SQL.

Confidential, Newark, NJ

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Created Business Requirement document (BRD) and Functional Requirement document and maintaining teh Requirement Traceability Matrix (RTM) related document.
• Strong communication and business analyst skills - ability to work with a variety of stakeholders i.e., application owners, directors, architects, and DBAs across teh enterprise and halped teh project manager with sequencing teh project activities by conducting feasibility analysis and requirements gathering from business owners.
• Experience working with developers, analysts, and testers across various platforms.
• Worked in process mapping "as is & to be" adhering to BPMN rules and operation model observations
• Translate stakeholder requirements into tangible deliverables such as functional specifications, user cases, user stories, sequence diagrams, workflow/process diagrams, and data flow/data model diagrams using MS Visio.
• Prepared teh estimations for teh requirements analyzed by analyzing their impacts.
• Understand business processes/problems and bring dat understanding to discussions with developers and develop teh high-level design.
• Verify requirements are testable by holding internal review of design from testing team.
• Review test cases, application-level design and all other dependent interface design and capture teh errors and static defects.
• Facilitate working sessions to drive, define new requirements or changes and Serve as Note Taker and Stage Manager. Generate reports for business requests using SQL queries.
• Preparing teh function point analysis for teh project on monthly and quarterly basis.
• Communicated updates in daily scrum meetings using JIRA software.

Environment: Scrum, C++, MS Office Suite, Rally Dev, SQL Server Services, Jira, MS Visio, SQL.

Confidential

SoftwareDeveloper

Responsibilities

• Collaborated extensively with SMEs and conducted JAD sessions in order to understand and document their requirements pertaining to teh Credit Card processes. Worked with all levels of client staffs in solution definition.
• Designed and developed Use Cases, Use Case Diagrams and Activity Diagrams using UML Using MS Visio.
• Worked with teh team of software developers and provided technical feedback
• Analyzed code to identify and improve performance bottlenecks and contingencies with shared resources. Streamlining teh code was instrumental in reducing support costs.
• Work on projects optimizing Visual C++ codes for financial software using Microsoft Visual Studio 2005.
• Work on SQL, ODBC, and XML codes in Visual Basic 5.
• Worked as an admin providing user access, creating new users, restricting user views etc.,
• Developed existing reports which are required to run day to day business like daily/weekly polling statistics and areas of interest.
• Developed a simple database and ETL process to load teh existing data to store teh data for teh business process.
• Executed SQL test scripts, and aids in teh solution of data issues.
• Used advanced Microsoft Excel to create pivot tables, used VLOOKUP, and another Excel functionsInvestigate and conducted study on forecasts, demand, and target audience for polls.

Environment: Scrum, Excel, MS Office Suite, ETL, SQL Server Services, SQL.

Confidential

Software Engineer

Responsibilities:

• Involved in development of various commands in C language over UNIX environment.
• Experience in total lifecycle testing of commands across routers and testing.
• Experience in development of background infrastructure in c for xml support.
• Experience in development and maintenance of project Involved in Defect fixing and testing.
• Experience in ENXR Builds, building pies, loading in routers.
• Involved in configuring various protocols across teh routers like c12k, asr9k.
• Experience in Xml schema testing through queries.
• Developed software applications using C++ and other object-oriented languages.
• Worked with teh team of software developers and provided technical feedback.
• Optimized and enhanced systems and played key role in designing business application.
• Involved in teh project in its development as well as maintenance and enhancement phase.
• Involved in development of various enhancement features (APS, Performance Pagination, Export Performance) as a part of NE team.
• Designed, coded, implemented, and tested new features and modules for teh derivatives system as part of an agile team. Involved in MIB generation, MIB testing and Event testing for various features in UNIX environment.
• Contributed to teh NE team as a part of HTTP-Server module in web service development using Java Script.
• Have worked on various real time field issues like inactivity timer and software download issues.
• Worked in NE using 1511 Tributary cards and involved in board bring-up and sanity testing activities.
• Performed testing, maintenance, and analysis of code for various issues server, Equipment, User-Management and SNMP modules.

Environment: C++, XML, MS Office Suite, UNIX, SQL Server Services, Rational clear case, java script, SQL.

Confidential

Business Analyst

Responsibilities:

• Assisted in preparation of business requirement document (BRD) related to financial data.
• Responsible for completing teh annual plan, quarterly forecasting, monthly financial reporting and promoting a cost-conscious mindset across teh organization.
• Completion of various models including cost models to predict pricing and profitability of new business and existing business. Support teh Manager of Financial Planning & Analysis in achieving business objectives.
• Collaborate with other team members, corporate finance/accounting and cross functional teams to achieve desired outcomes. Generated periodic reports for clients and for internal review.
• Researched on adequacy, competency and compatibility of various software related to financial sector with our internal systems and submitted reports to teh management.
• Aided in reviewing, analyzing, and evaluating business requirements, user needs and functions with teh objective of improving business processes and procedure.
• Performed stakeholder analysis using RASCI technique and build a communications plan for interfacing with teh stakeholders during project implementation.
• Responsible for business analysis activities during requirements phase of teh SDLC.
• Participating in JAD sessions as teh designated scribe and responsible for documenting Minutes of teh meeting.
• Participated in requirements prioritization sessions with high-end stakeholders while using MOSCOW technique.
• Conducted collaborative games like 100point method, planning poker etc. with key stakeholders and SME's to prioritize requirements.
• Performed root cause analysis to determine solution for pain points using Fishbone analysis technique.
• Documented Low Level Requirements (LLR's like functional and non-functional requirements).

Environment: Windows, SDLC, MS Office Suite (Word, Excel, Access, Power Point, Outlook), Waterfall methodology.

Confidential

Tech Support

Responsibilities:

• Conducted technical training for employees on computer usage and introduction to networking.
• Maintained network and related devices as assigned, such as DHCP and Router configurations.
• Provided server security, installation of antivirus and secured passwords.
• Monitored daily backups, antivirus status, shared storage space and network activity, adjusting network equipment and settings as needed.
• Designed, managed, and maintained group policies.
• Diagnosed and resolved all network related issues.
• Configured end user devices such as laptops/desktops, printers, and shared office equipment.