SUMMARY

• Certified Scrum Master with diverse experience as a Technical and Business Project Manager for complex software projects through all stages of the Software Development Life Cycle, Business Analysis and Interaction Design with emphasis on Business Systems, Gap Analysis and Quality Assurance of application software and product testing.
• Mentor & Coach the team on benefits of Scrum to ensure its smooth adoption and transition from Waterfall to Agile methodologies.
• Experience in gathering user requirements, preparing and analyzing Business Requirement Documents (BRD), System Requirement Specification (SRS), and propose changes as per various internal and external requirements gathered for process improvement
• Experience in managing teams onsite and offshore for large projects with budgets over $5 millions.
• Excellent Skills in Performance Management to support strategic planning, goal setting, accountability, enhance decision making, and improve customer service and also Project Planning based on Cost Benefit and ROI analysis.
• Responsible for defining the agile transformation strategy for Enterprise Data Services, a 1000+ associate organization. Led a team of agile coaches (onshore/offshore) to execute the strategy by providing coaching and training support to over 90 teams across 4 geographic locations (including India).
• Experience in complex BI Reports, Dashboards, Project Management, Change/Incident Management, Maintenance, upgrade, Fix pack/Service pack installations, Software Integration and Root cause analysis, Resolution Methods Time/ Cost/Budget Management.
• Experience in Tableau and JIRA Dashboards in latest Design and Data Management Presentation
• Collaborator with cross functional departments / team to ensure seamless communication
• Strong team player with excellent communication skills
• Experienced with Software Development Life Cycle (SDLC) models (such as Waterfall, Lean Six Sigma, Rapid Prototyping, Spiral Model, Evolutionary Delivery Model), Iterative Models (RUP Rational Unified Process) and Agile Programming Methodology (such as Scrum, Kanban) and Content Management Systems.
• Excellent presentation skills in preparing contingency plans, review logs, forecasting and planning work schedules with excellent comfort level in using Microsoft Project
• Conducted ASIS studies of business processes and proposed SAP integrated solutions. Configured and tested the proposed ERP Business Solutions and Salesforce CRM Applications
• Proven track record of managing SFDC Implementations
• Demonstrated ability to work actively in different phases of SDLC in teams, fostered cooperation and collaboration among individuals in the work unit and helped team resolve conflicts constructively
• Collaborated with other project team members to support set - up, management and closure of the data management aspects of the project, which guaranteed consistent, cohesive data handling.
• Enforced company IT standards and policies, including SOX-related IT controls through Audit of Healthcare Service Provider project management.
• Strong Project Management skills and familiar with government regulations on compliance assessment.

TECHNICAL SKILLS

• MS Project
• MS Visio
• MS Office (Word
• Excel
• PowerPoint) Waterfall
• Agile Scrum - JIRA
• Confluence
• Kanban
• SAFe - RTE

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Project Manager - Scrum Master

Responsibilities:

• Facilitate Scrum of Scrum for offshore teams and coach the team on benefits of Scrum to ensure its smooth adoption and transition from Waterfall to Agile and SAFe framework
• Work with developers and QA to refine user stories/BDD features and assist with rapid user feedback on a team using an outside-in development methodology
• Assist the Product Manager and Scrum Master to identify and implement best practices and improvements to the product development process.
• Develop project status reports and all other project management documents to keep the team apprised of goals, conflicts and status for multiple project teams.
• Developed and managed data pipe PCI procedures and methodologies to benchmark revenue, profit levels, exceptions trends and thereby providing insight into business metrics
• Coached teams, Scrum Masters, Business Analysts, Managers and Executives on Agile values and principles to promote continuous improvement in practices and artifacts.
• Supported planning and coordination of cloud programs Integration using Vendor applications like Salesforce CRM and compliance regulations..
• Create project plans including timelines, deliverable, estimated costs, resources, tasks, and task dependencies in MS Project.
• Worked with clients to find best cost-effective ways to minimize security risk. Helped slash risks by an average of 30%.
• Discussed cyber security efforts with management. Prepared daily weekly and monthly database security reports.
• Drafted and revised internal policies and procedures to ensure compliance with industry standards and board requirements.
• Work directly with end users to capture and analyze challenges to their workflow and update the status of the AI system for integrating the CRAY projects.
• Collaborate and Lead teams through training, release planning, iteration planning, project tracking, daily stand ups, customer demonstrations, iteration retrospectives, and daily issue resolution.

Confidential, Richmond, VA

Project Manager / Scrum Master

Responsibilities:

• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Created and conducted training courses for Scrum Masters and teams related to agile best practices
• Work closely with sales management to inspect sales process quality and prioritize improvements
• Developed project status reports and all other project management documents to keep the team apprised of goals, conflicts and status for multiple project teams.
• Track and communicate team velocity and sprint/release progress. Specific duties included capacity planning, estimating, scheduling, risk planning, team leadership, interfacing with management, release planning, issue resolution, scope and defect tracking, prioritization, handling team dynamics.
• Coordinated plans of action with repair teams and communicated expectations with team and customer management teams.
• Supervise junior developers throughout the migration project lifecycle.
• Define cloud network architecture using Azure virtual networks, VPN and express route to establish connectivity between on premise and cloud
• Coaches, motivates and guides team members. Provide the technical oversight and leadership necessary to accomplish the work which includes the development and implementation of the full suite of Data Warehouse solutions: Data Warehouses and Data Marts, Cubes and ETL processes
• Support the development and growth of Cloud Services and Consulting Practice for microservices
• Coach and help development team members in acquiring system knowledge and applying best methods and practices.
• Developed and managed data pipe PCI procedures and methodologies to benchmark revenue, profit levels, exceptions trends and thereby providing insight into business metrics driven by specific criteria to support all functional areas of the business by providing continuous intelligence for optimal decision-making purposes

Confidential, San Ramon, CA

Project Manager / Scrum Master

Responsibilities:

• Facilitated Scrum for offshore teams and Evangelized the benefits of Scrum to ensure its smooth adoption and transition from Waterfall to Agile methodologies
• Work with developers and QA to refine user stories/BDD features and assist with rapid user feedback on a team using an outside-in development methodology
• Assist the Product Manager and Scrum Master to identify and implement best practices and improvements to the product development process
• Created and updated users, reports and dashboards to track pipeline/stages for management visibility, while integrating Applications to Salesforce accounts
• Reviewed already created User Stories in each sprint cycle also known as Business requirements document based on the inputs received.
• Managed, planned, directed and coordinated multiple technology projects and teams simultaneously to ensure that project goals were accomplished.
• Create mobile apps that would be unique; developed four mobile app functionality for the retail application to process the transactions for online mobile transactions.
• Develop design features and character specs before allowing game to go further into production
• Enhanced solutions for the Product owner support
• Developed project status reports and all other project management documents to keep the team apprised of goals, conflicts and status
• Ensured compliance with internal and external email safety standards. Azure API Management, Security, Cloud-to-Cloud Integration (Public, Private)
• Planned, developed, and implemented a robust backup system for all vital company data, reducing data loss to zero.
• Worked with the Data Steward Team for designing, documenting and configuring Informatica Data Director for supporting management of MDM data.
• Conduct requirements gathering sessions, feasibility studies and organizing the requirements in a structured way.
• Compile list of frequent user errors and steps to resolve them. Contributed in creating SAP Support manual for Disputes and Contracts.
• Collaborate with Salesforce Developers, Business Analysts, IT and subject matter experts to thoroughly manage the project. Partner with functional and internal teams to share information, build consensus, and help ensure work aligns with internal strategic priorities and achieves common goals
• Coach and help development team members in acquiring system knowledge and applying best methods and practices.
• Contributed to build business dashboards to conduct trend analysis on metrics, especially relating to driving annual revenue, customer retention and productivity.
• Executed the preparation, distribution, tracking and filing of questionnaires to evaluate supplier quality systems for compliance.
• Reviewed already created User Stories in each sprint cycle also known as Business requirements document based on the inputs received.

Confidential, San Antonio TX

Project Manager / Scrum Master

Responsibilities:

• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Created and conducted training courses for Scrum Masters and teams related to agile best practices
• Work closely with sales management to inspect sales process quality and prioritize improvements
• Developed project status reports and all other project management documents to keep the team apprised of goals, conflicts and status for multiple project teams.
• Track and communicate team velocity and sprint/release progress. Specific duties included cable And Wireless capacity planning, estimating, scheduling, risk planning, team leadership, interfacing with management, release planning, issue resolution, scope and defect tracking, prioritization, handling team dynamics.
• Coordinated plans of action with repair teams and communicated expectations with team and customer management teams. Used XML to create Web-based tools for transactions on SQL and Oracle databases. Serve as project manager to build custom tools for position, profit and loss, exposure reporting, investment modeling, risk management, pricing, trade processing, and reconciliation.
• Spearheaded a project to implement company standards and establish procedures to ensure a unified data management approach.
• Coordinate the execution of test scripts with QA Leads, Project Managers, Development Managers, and internal testers
• Collected and analyzed data; prepare schedules and special reports that maintain program/project records and statistical information.
• Works directly with the development team, answers questions related to acceptance criteria and ensures that the work performed meets customer expectations
• Collaborated with cross functional departments to ensure seamless communication.
• Assist and support Salesforce Cloud Applications Support management team when required.
• Analyzed financial data to identify relationship between operations and payment trends
• Delivered heuristic evaluations, content models, wireframes and screen flow diagrams
• Assisted teams with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 35%
• Designed, set up and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Track and communicate team velocity and sprint/release progress. Specific duties included Cable capacity planning, estimating, scheduling, risk planning, team leadership, interfacing with management, release planning, issue resolution, scope and defect tracking, prioritization, handling team dynamics, performing product support for implementation of release cycle.
• Identified and implemented solutions to project data management issues including proactive prevention strategies, delivering quality, clean data and kept 100% of timelines.
• Working within an Agile framework to deliver your product in fortnightly sprints, prioritizing your development team’s work with Scrum or Kanban
• Monitored batch and backup jobs for a multitude of Business Units with various systems and packages.
• Collaborated with cross functional departments to ensure seamless communication.
• Developed project status reports and all other project management documents to keep the team apprised of goals, conflicts and status. Communicate with other management, engineers, product managers and support specialists on product issues.

Confidential, Colorado Springs, CO

Project Manager / Scrum Master

Responsibilities:

• Worked with the business community to define business requirements and analyze the possible technical solutions for the project.
• Created project plans including timelines, deliverable, estimated costs, resources, tasks, and task dependencies in MS Project.
• Work directly with end users to capture and analyze challenges to their workflow
• Prioritizes work within an agile team and maintain a backlog of future work for consideration/prioritization
• Own and drive backlog grooming and management, prioritize user stories, create acceptance criteria and drive testing and delivery
• Played a critical role in defining and differentiating the newly created food service division’s “Go to Market” strategy for GFS Marketplace via a collaborative and consultative approach providing valued added channel / consumer insights, strategic support, and traffic driving programs to build value.
• C Level Management Consulting practice specializing in the areas of Strategic/Corporate Planning; Brand Strategy; Sales Management; Business Development; and Organizational Management on CPG market for Order Management and Content Management Systems.
• Working with business analysts, architects and impacted system owners and product owners
• Take responsibility for the development of ongoing enhancements, create and prioritize user stores with the agile teams
• Performed user & administration training sessions for clients to utilize Salesforce and respective programs.
• Ensure data integrity through the appropriate use of deduping, loading and exporting tools, for bulk of data using Data Loader and Advanced Excel data analysis tools for reports.
• Requirements Gathering and System Integration Workflow and Quality process governance in test automation.
• Played a key role in enhancing client’s Web reporting system, reducing time of delay financial tracking analysis by 30%.
• Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building
• Facilitate meetings with developers, system analysts and testers to collaborate resource allocation and project completion.
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Created Master Test Plan and Quality Audits (SOX) procedures and maintained OWASP Security Standards for the Commodity Management Project

Confidential, San Antonio, TX

Project Manager / Business Analyst

Responsibilities:

• Guided various project wireframes, style guides, personas, scenarios and process flow diagrams from highly technical use cases as a part of consumer experience using Lean process
• Assist the Product Manager and Scrum Master to identify and implement best practices and improvements to the product development process
• Resolved consumer experience and interaction problems: frontend and backend, i.e. usability redesign, changes, database relationships changes.
• Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams.
• Specific duties included capacity planning, estimating, scheduling, risk planning, team leadership, interfacing with executive management, release planning, issue resolution, scope and defect tracking.
• Identified the format of data loaded into the data warehouse/data mart, from systems that furnished extract and technical support to teams on product development and content management.
• Thorough analysis, unit testing and integrated testing with other applications of database objects & statements before deployment to production.
• Provided post implementation support, documentation, user manuals, training and conducting post implementation project review meetings to extract lessons learned and validate project success.
• Reporting and Analysis: Independently develop, analyze, manage and publish KPIs/Metrics to be used to measure the effectiveness and efficiency of the "in scope" ITSM processes
• Collaboration: Build and establish solid working relationships by providing timely, accurate and high quality information to peers, subordinates, upper management and/or customers. Builds and maintains a strong working knowledge of the business areas and builds strategic relationships
• Work with the Change Manager to develop and document IT Service Management policies, processes, and procedures based on ITIL best practices
• Increase speed and improve quality for IT Service Management support efforts through processes development and execution
• ITIL process management - analyze and design service management processes, research and present best practices, and drive for continuous improvements
• Manage weekly and monthly Incident review meetings and provide data metrics to Leadership
• Developed and managed data mining wireless procedures and methodologies to benchmark revenue, profit levels, exceptions trends and thereby providing insight into business metrics driven by specific criteria to support all functional areas of the business by providing continuous intelligence for optimal decision-making purposes