A Project Manager for both Fortune 100 firms and major software customization and implementation enterprises. Adept in the utilization of the SDLC Spiral, JAD, RAD in the support, development and management of application development and infrastructure projects in support of an applications business case. Experienced in gathering and reviewing requirements, specifications, system documentation, test case scenarios and business processes. Developed functional specifications and system design specifications. Familiar with PM software MS Project and PMBOK principles for the development of project plans along with the appropriate execution strategy. Extensive experience with the rigorous process of definition for client requirements and project specifications. Skilled in the analysis of potential risks/benefits involved in using the specified technology solution to address the business requirement. Consistently acknowledged ability to work with IT to conduct testing to meet project time lines and to define purpose, clear responsibilities, tasks, milestones, budgets and measures of success.
Volunteer Responsible for the organization, development and funding acquisition/administration for the purposes of Detroit neighborhood revitalization, Senior Citizen and Youth outreach, Crime prevention and Community Development Block Grant CDBG goals and deliverables.
Responsible for the coordination of installation and configuration of Novar energy and building automation systems BAS and software Logic One, Opus . Implemented successful BPM tools for the reduction of task redundancy and overlapping resource requirements.
Regional Project Manager
Responsible for the coordination of installation and configuration of electronic voting machines for five counties in the state of Ohio. Understanding business issues and data challenges facilitated successful team dynamics with the QA Manager and testing team to ensure thorough testing of modules/application/interfaces for touch-screen voting machines. Efforts were focused on the compliance of equipment installation activities with audit and information risk policies set forth by the Secretary of State Ohio . Responsibilities also included the role of liaison to local election boards in an ongoing effort to provide action plans to mitigate risk.
Project Manager/Practice Manager
Worked with IT to conduct testing to meet project time lines. Along with a strong working knowledge of CRM, successfully planned and revised project activities on an estimated 3 Million Demand Chain Management formerly CRM / Sales Force Automation software APPLIX development project for Solucient formerly known as HCIA-Sachs . Operating with a clear knowledge of how legacy and web-based systems interface with each other, successfully restored customer confidence and rebuilt a damaged customer relationship. Quickly moved to organize, track and report software development efforts utilizing SDLC principles Spiral methodology detail design document revisions JAD , project specific User Acceptance Testing UAT , change management staff activities, Change Order/Process Analysis review as well as budget and billing targets Peoplesoft steps used in Agile methodology Phase I was managed to schedule, cost and performance targets.
Sr. Project Manager, Eastern Region
Director of PM activities for the Eastern region territories East of the Mississippi . Responsible for the planning and development of software development teams, client engagement protocol, project documentation and life cycle strategies. Involved with business development strategy as well as participating as the PM representative during major sales presentations. Directly managed The Home Shopping Network client engagement involving the installation of V-commerce middleware using Avaya PBX's using a strong working knowledge of reporting tools.
Project Leader Voice Services
Planned and supervised the relocation of WAN / Avaya PBX equipment, voice services and E-commerce call center support operations to new office facilities for both Popeyes and Churchs Corporations. Accomplished relocation on schedule and 30 below budget projections with zero downtime for critical call center operations. Managed 5 project teams Lucent/Avaya Technologies, General Datacom, PCM Electronics, Advantis Corp., Bellsouth headcount >20. Spearheaded, researched and budgeted a comprehensive proposal for voice over IP VOIP services for domestic Corporate offices for AFC Enterprises. A significant increase in knowledge of economic development business and business needs resulted in the formation of a proposal that outlined the implementation of 2 million dollars of PBX / WAN equipment in 5 regional offices during a one year period with positive cash flow of 2.5 million resulting within 5 years.
Network Operations Technician
Responsible for service request resolutions involving user moves, adds and changes. Resolved routine network connectivity and performance problems.
Translated and documented engineering specifications used to compile the Outside Plant Engineering Development System OPEDS operations and training manual Bellsouth Corp. . Edited 18 document revisions to successfully deliver final drafts in tandem with project deadlines. Functioned in dual capacity as technical writer and instructor during the initial OPEDS training phase with over 150 Outside Plant engineers participating in 1600 hrs of training.
Assistant Manager, Telecommunications
Devised and administered the voice station management procedures structured to track user class of restriction and service resulting in 30 savings in toll fraud. Recommended GUI modifications and menu page command changes during a Beta test engagement with Lucent Technologies for the G3MA Remote PBX management terminal which introduced critical changes to the user interface. As a result, change management for voice services, MAC's, and Audix administration procedures could be scheduled for delayed, automated implementation.
Course Developer / Technical Writer
Developed and edited CBT student manuals for desktop applications including Lotus 123, MS-Dos 5, and proprietary software for specific clients LensCrafters . Member of ExecuTrain's course development strategy team responsible for overall course content and presentation paradigm.