Sr. Program Manager & Product Manager Resume

SUMMARY

Results - driven, proven professional. Trained problem solver - strategic/tactical vision. Team Builder/mentor. Personable, articulate, persuasive leadership. Strong communicator verbally/written. Entrepreneurial. PMO expert. Specialist in delivering what others have previously failed to deliver. Deep business operations acumen. Product development/delivery specialist.

PROFESSIONAL EXPERIENCE

Sr. Program Manager & Product Manager

Confidential

Responsibilities:

Lead new business start-up effort, new business operations - OPS processes, Technology, interfaces, governance, policies & procedures, Finance.
Key leader to substantial $5M multi-project enterprise level program, touching all aspects/details of business operations, management and technology.
Function as both Product Manager & Product Owner, System architect, Facilitator, Strategist, Visionary.
Lead effort to design/implement Salesforce Field Service CRMS, product pricing strategy, OPS processes, technology utilization optimization.
Managed Scrum/Agile SAFe teams in developing Salesforce functionality and ancillary system interfaces design/development
Product Owner and architect as additional responsibilities during development phase. Develop/Maintain product roadmap throughout.

Sr. Program/Project Manager

Confidential

Responsibilities:

Providing leadership to a network wide #1 priority program as a Project Manager.
Assisted in setting up processes and procedures.
Managed to successful completion 2 IT projects, and a 3rd that I brought into Execution
Develop and maintain product Roadmaps throughout.

Sr. Program/Project Manager

Confidential

Responsibilities:

IT leadership consultant to very large national healthcare concern. Providing senior level insights to provide direction and process development, while also providing a pathway to on-time delivery, quality adherence, and overall coordination of IT efforts for effective product delivery, utilizing SCRUM methodologies.

Sr. Program/Project Manager

Confidential

Responsibilities:

Consultant to very large national healthcare concern.
Provide senior level program and project leadership to multiple key strategic national IT initiatives.
Managed and mentored teams ranging from 5 to 20 members.
Lead the in-house developed Mobile Application portfolio over a 2 year span, successfully delivering on or ahead of schedule.
Agile development methods followed.
Lead a large 26 site Health Information Exchange (HIE) development initiative with Cerner/Commonwell and Athenahealth/CareConnect.
Lead a large 26 site website migration effort for 26 regional hospital entities utilizing scrum methodology

Sr. Program Manager/Project Manager/PMO

Confidential

Responsibilities:

Led team of 8 technical associates, in the development/configuration/implementation of an enterprise Identity Access Management solution for a Confidential concern. Inherited project with no plan, months behind schedule, and hopelessly off track and restored it to good health, delivering at the 6 month mark.
Lead a 10 project, $7M dollar mission critical program that had previously been passed around from PM to PM, and was largely without direction or a cohesive strategy and stabilized the builds, scope, funding, and execution strategy.
PMO Consultant - provided the initial implementation strategy/methods/processes/tools for standing up a PMO. Laid out the 6 month. 1 year, and 2 year plans for in house staff to implement, leveraging best practices applicable to the business at hand.

Sr. Program/Project Manager

Confidential

Responsibilities:

Served as leader to restore a program that had previously failed, developing an Associate and Patient portals and accompanying functionality.
Recognized as the program architect that turned the program around and provided a sound technical and executable plan, to all vendors, in-house developers, and business personnel.
Turned around key client relationships to achieve positive momentum after previous successive failures.
Mentored in-house PM staff, leaders, directors and technical staff in how to execute a large program.

Director of PMO & Delivery

Confidential

Responsibilities:

Returned to 2 key accounts back to good standing after only 6 months. Saved the company from a large multi-million dollar lawsuit in one case, and performance discounts in the second case.
Provided a mechanism for Sales to review deal flow, thus providing the ability to manage expectations in the sale/deal cycle.
Completely turned around the (lack of) confidence in the delivery operation internally and externally, restoring morale to the team.
Provided career paths for the team members, for those who could do more, and reassigned staff that was not as capable to lesser roles.
Was recognized throughout the organization as the person who saved the company (at that juncture in time).