SUMMARY

• Versatile, experienced, and solutions - driven program and people manager successfully fueling global growth, competitive advantage, and transformative change in an industry-leading technology firm for over two decades.
• Dedicated to building, motivating, and coaching international, cross-functional teams in delivering strategic initiatives proven to improve processes, productivity, and bottom-line results.
• Expert at conceptualizing and executing program strategy and vision from start to finish, and at managing complex milestones while adapting to changes and shifting priorities.

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Senior Program Manager

Responsibilities:

• Process Mapping: Created a comprehensive end-to-end Confidential process map to help reconcile the established, hardware-centric waterfall processes of the CTO and design organizations with newly incorporated software-focused, agile methodology design thinking processes.
• KPIs:Developed new set of data-based Key Process Indicators (KPIs) to measure and govern the new organization’s performance and change implementation progress.

Senior Manager

Confidential

Responsibilities:

• Team Leadership: Built and managed a talented international team of 17 program managers and project managers in the US
• Financial Strategy: Owned and directed all strategic resource planning (up to $80M per year), budget process implementation and governance, and OPEX and HC metrics analysis and reporting for a diverse, multi-region design organization. Successfully integrated the OPEX and HC resources of the CTO and Design organizations and oversaw hiring of over 40 new HC across new combined organization.
• Business Strategy: Partnered with multiple stakeholders to develop and manage the initial resourcing and implementation plan for a new Confidential Innovation Center that included a three-year stepped plan to build out a new space and gradually hire a new team of SW designers, UX engineers, and program managers.

Budget Controller Program Manager

Confidential

Responsibilities:

• Owned and directed all strategic resource planning, budget process implementation and governance, and OPEX and HC metrics analysis and reporting for a diverse, multi-region design organization. Increased department productivity by 40% in first three years and by at 3-5% yearly thereafter by reducing OPEX and increasing total departmental output.
• Financial Transformation: Designed, implemented, and governed a comprehensive set of global budget management roles, processes, and tools that transformed the Confidential Organization from chronically mismanaged (consistently missing quarterly OPEX targets by over 10%) to reliably on target (consistently within 1% of quarterly OPEX targets). These new resource management programs resulted in a 40% reduction in OPEX-per-product in the first three years and a steady 3-5% reduction of OPEX-per-product every subsequent year that I managed the budget.
• Team Leadership: Supervised an international team of program and project managers located in the US, Confidential, and Confidential and was responsible for all budget forecasting, purchasing, accounting, budget process design and governance, and all budget metrics analysis and reporting for a diverse, multi-region design organization.
• Budget Management: Negotiated, managed, and tracked up to $80M of yearly OPEX allocations from Finance. I led the yearly org-level strategic planning (AOP), quarterly team/LOB-level forecasting and reporting, and daily per-project analysis and alignment, and approved all POs, HC requisitions, and contractor assignments.
• Built KPI dashboards that improved the accuracy, transparency and compliance of financial reporting and planning for all functional teams in a large, multi-region design organization.

Process Design Program Manager

Confidential

Responsibilities:

• Researched, mapped, designed, developed, and improved complex industrial design, software design, and user experience work streams and processes, including a comprehensive Client Product Go-to-Market Strategy for Confidential, and a new software design user experience high-level process map.
• Designed and implemented a new Capacity Planning tool and process for the Consumer Confidential teams. The new capacity planning tool and process captured all head count and third-party expense data by project and function. This data was used to determine the need for additional HC or dollars, the need to renegotiate roadmaps or timing of, and team resource load balancing.
• Developed and then managed and owned all new Confidential process documentation and authored all change implementation communications.

Information Design Program Manager

Confidential

Responsibilities:

• Team Leadership: Supervised an international team of managers, writers, editors and illustrators located in the US and India and owned all Dell client product information design, including brand design, online and hardcopy document templates and specs, paper and print specs, factory instructions, localization strategy, and OOBE.
• Business Process Improvement: Led a successful Six Sigma Black Belt process improvement program to redesign the consumer and commercial documentation sets by streamlining and enhancing the user experience (new designs, new templates, new content) and removing all unnecessary content from the paper documents in all shipping boxes (and moving the required regulatory content online). The completed project generated over $50M of cost savings and cost avoidance in just the first year of implementation and also reduced the consumption of environmental resources by many thousands of tons per year.
• Designed print and online document sets for the entire portfolio of Dell Client products, including all brand design, document templates and specs, paper and print specs, factory instructions, localization strategy, and OOBE.