Scrum master Resume

SUMMARY

A Servant Leader that collaborates with multiple co - located teams to bring value to their organization by assisting with product releases, goals, & product road-maps.
Motivate and mentor other Scrum Masters, Developers, and colleagues with a focus on Transparency, Inspection and Adaptation.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Scrum master

Confidential

Responsibilities:

Responsible for working with Agile Coaches to develop a comprehensive Scrum training program.
Facilitated training for Scrum Teams, Scrum Masters, and Product Owner courses for 10+ participants, conducted Scrum training sessions for 30+ participants.
Worked closely with Developers and POs to clearly define the Definition of Ready (DOR) & Definition of Done (DOD) for the team s scale at large.
Removed impediments to the team s delivery that reduced the introduction of bugs by 7%, reducing time spent on technical debt by 18 hours per month resulting in the increased delivery of PBI s by 17%.
Responsible for delivering 1:1 coaching sessions to resolve conflict within the team and Agile related guidance.
Set up 3 Scrum teams and ensured full dedication in Scrum ceremonies.
Worked with Product Owners to facilitate Product Backlog Refinement, define MVP concept and methods for Backlog prioritization.

scrum master

Confidential

Responsibilities:

Coached Product Owners and Technical leads in JIRA management, story mapping, SMART OKRs, and other Lean Agile tools.
Coached teams and new Scrum Masters in Agile and Scrum towards high - functioning and self-sufficient processes through continuous improvement.
Mentored the Product Owner to clearly define product backlog items and high level epics.
Assisted the team in the early identification of impediments & faster resolutions.
Use of Agile tools like JIRA & Confluence to track team progress and delivery performance.
Facilitated conversations aiding in conflict resolution and empowering delivery teams.
Helped create a fail fast and continuously improve environment based on data-driven decisions
Tracked key metrics & team velocity using burn-down & burn-up charts, radiating progress to our stakeholders.
Facilitating scrum events for multiple cross functional teams ensuring full engagement enabling the team achieve self-organizing, managing and conducting ceremonies autonomously.
Responsible for identifying organizational impediments towards agility and conducting successful workshops with leadership to help and promote Agile maturity across the organization.

Member services supervisor

Confidential

Responsibilities:

Lead a team of 25 representatives specializing in member services, specialty prescription order processing and delivery coordination, verification of Specialty prescription benefits for Prescribers, Physicians & both local & mailorder pharmacies Conducting individual Quarterly & Annual Reviews of CSRs performance on various metrics, providing coaching & feedback
Conducted Bi - Weekly payroll processing, management of PTO & FMLA hours, & attendance implementing appropriate level of corrective action based on company standards and guidelines.
Managed project implementation and on-boarding in the main contact center including; Both private and federally funded benefit programs Performed individual coaching sessions to provide strength-based feedback to CSRs to create an action plan for reaching company standards & KPIs.
Resolved escalated member and client issues to maintain client satisfaction, while following proper procedures for accurate and timely resolution.
Communicated insurance benefit information to subscribing members and other pharmacy networks with the focus on outstanding client service.
Created written data analysis on client trends for Benefit Operations Management to identify best practices and creative solutions.