PROFESSIONAL EXPERIENCE

Confidential

Assistant Vice President

Responsibilities:

• Responsible for the overall management of the Infrastructure Project Management Team including:
• Managed high - level IT Infrastructure projects
• Implementing new efficiencies & constant review of project life cycle methodology to ensure the process is operating efficiently.
• Directing all phases of project management and planning including pre-initiation discussions, scheduling, quality control, staffing, and cost benefit analysis.
• Interacting with senior Leadership to ensure that goals and objectives are being met.
• Ensuring that post-production quantitative and qualitative analysis of project performance is being completed.
• Communicating appropriately and effectively with colleagues from all levels across the organization and building relationships with key business owners.
• Soliciting and incorporating feedback when developing and enhancing processes.
• Supervising individual Project Managers and responsible for identifying training needs, tracking performance, coaching, and motivating direct reports.
• Ensuring thorough staff understanding and implementation of operations, policies, and procedures.
• Responsible for hiring, terminating, compensation, and performance evaluation for the Project Management Team.

Confidential

Assistant Vice President

Responsibilities:

• Responsible for the overall management of the Desktop Services Section:
• Program Manager for all desktop hardware, software, OS deployment and upgrade projects,
• Determining adequate staffing levels and the development of the business case if additional staff are needed,
• Selecting, developing, motivating, promoting, evaluating, compensating, taking corrective action and terminating staff,
• Developing and updating job descriptions, creating and tracking resource allocation plans to meet the goals and priorities of Desktop Services and IT,
• Establishing standards and procedures to ensure work has been accurately developed, tested, implemented and documented,
• Directly and indirectly managing, training, and mentoring Desktop Services Project Managers, ensuring the standards of the IT methodology such as the Project Charter, Project Plan, Testing, Training, and Implementation Plan are used,
• Development of large initiatives and project strategies—including project budgets for capital and expense items, internal resource costs, cost benefits analyses and supporting materials for Capital Investment Committee presentations,
• Ensuring completion of projects on time and within budget. Ensuring excellent communication within the IT Department and to the Business Lines—including user notifications, status reports, issue tracking and management, contingency planning, project budget, and scope management.

Confidential

Desktop Management Unit Manager

Responsibilities:

• Program/Project Manager for all desktop software deployment and upgrade projects
• Responsible for overall management of the Desktop Management Unit including staff, projects, budgets and external resources:
• Determining staffing needed to meet business needs and developing the business case for additional staff, selecting, training, promoting, evaluating, compensating, and taking disciplinary action.
• Assisting in the development and updating of job descriptions, creating and tracking resource allocation plans to meet the goals and priorities of IT and the Desktop Management Unit.
• Establishing standards and procedures to ensure work has been accurately developed, tested, implemented and documented,
• Directly and indirectly managing, training, and mentoring all Desktop Management project managers and technical staff, ensuring the standards of the IT methodology such as the Project Charter, Project Plan, Testing, Training, and Implementation Plan are used,
• Ensured timely completion of projects within budget.
• Ensuring completion of projects on time and within budget. Ensuring excellent communication within the IT Department and to the Business Lines—including user notifications, status reports, issue tracking and management, contingency planning, project budget, and scope management.

Confidential

IT Project Manager

Responsibilities:

• Project Management for all major IT Services & Support Division projects.
• Includes the creation of Project Charter documents, resource scheduling, task management, and detailed project plans.
• Created pilot and migration deployment schedules, coordinating security-related issues, weekly project status reports, end user notification, etc.
• Managed project to implement desktop clients for many key business applications.
• Managed project to implement dial-in services to the bank using AGNS.
• Managed desktop portion of project to convert WTC Center building from Token Ring to Ethernet.
• Managed project to implement SMS 2.0, including client updates to 2300 PCs
• Managed project to complete Y2K Updates for 2200 PCs at 73 branch, FSB, and corporate locations.
• Project was completed in 4 weeks with 98% internal resources. Project was completed on time and under budget.

Confidential

Project Leader

Responsibilities:

• Responsibilities included North American wide responsibility for Standard Desktop Application software rollout, implementation and integration. This includes defining installation procedures, problem resolution, creation of automated installation scripts, coordination of rollout time-lines, and technical consulting and support for other I. Confidential . staff members within North America.
• Principle responsibilities include: enterprise-wide cc:Mail and MS Exchange e-mail administration and connectivity; responsible for server-based software installations, upgrades and configuration; automating all standard desktop software installations and the planning and execution of all software upgrades to >1800 workstations at 14 locations within North America.
• In depth knowledge of the following applications: Windows 95, Windows NT; MS Office 95, MS Office 97; cc:Mail 6.x, cc:Mail 8.x; Outlook 97, Outlook 98, Lotus Notes 3.x, Lotus Notes 4.x application development and administration; PC Anywhere 8.0; Norton Desktop Administrator for Networks; HP Desktop Administrator 4.03.
• Major accomplishments include: Project Leader for Office 95 to Office 97 enterprise-wide roll-out; including software evaluation, testing, workstation requirements, software installation procedures and configuration, policies, custom templates, automated installation scripts, and coordinating timelines with I

Confidential

Information Specialist

Responsibilities:

• cc:Mail database administration and support; Lotus Notes 3 administration and development; Windows 95 OS support; and software training and documentation.
• 2nd level technical support for all standard desktop applications; responsible for workstation and server-based software installations and configuration.
• Responsible for automated distribution and upgrades of standard software applications; Novell Netware Administration