PROFESSIONAL SUMMARY

• Senior Technology Leader wif 20 years of experience.
• Areas of expertise include: architecture, implementation, technical training, and on - going support for infrastructure, LAN/WAN connectivity, and telecommunications.
• Extensive experience working wif users at all levels in teh organization from call center agents to C-Level Executives.

TECHNICAL SKILLS

• LAN/WAN
• BGP
• EIGPR
• MPLS
• HSRP
• VLANs
• subnets
• routing
• switching
• ASA firewalls
• ACLs
• NAT
• remote access VPN
• site to site VPN
• Windows Server 2000 - 2012
• Windows Workstation 2000 - Windows 10
• Active Directory
• Group Policy
• DNS
• DHCP
• File and Print servers
• SCCM
• Exchange
• Office 365 email
• Office 365 Sharepoint
• MS Office
• Microsoft SQL server 2005 - 2016
• VMWare
• NetApp
• Cisco UCCX
• Cisco UCCE
• ICM scripting
• CVP applications
• SIP
• PRI
• CVP
• CUIC
• CUCM
• ICM
• CUPS
• Unity Connection
• EIM
• Backup Exec
• Net Backup
• Unitrends

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Global IT Manager

Responsibilities:

• Negotiated contracts wif vendors including pricing and SLAs to reduce costs and minimize downtime.
• Managed team of Cisco network and voice engineers.
• Team consists of 3 full time employees, 2 off shore resources, and consultants.
• Architected and supported MPLS network between 4 offices and 3 datacenters
• Spearheaded an office move, a datacenter move, multiple office expansions, and three office openings.
• Transitioned from on-site datacenter to Co-Lo datacenter improving uptime and reliability.
• Opened a call center in Mississauga helping Safe-Guard sign several major Canadian accounts.
• Instituted technology to reduce costs and increase efficiencies in operations.
• Installed a document management system eliminating lost paperwork which increased efficiency of adjusters.
• Consolidated 15 fax machines wif a fax server eliminating misplaced faxes.
• Reduced hardware and power cost and increasing uptime by moving to a VMware virtualized environment and a NetApp SAN.
• Completed two Cisco phone system migrations increasing teh capacity to service additional clients.
• Migrated from Inter-Tel PBX to Cisco UCM, and UCCX VoIP environment.
• Upgraded teh UCCX environment to UCCE.
• Migrated server hardware from Dell and HP to Cisco UCS blades.
• Upgraded from Exchange 2000 to Exchange 2003, and from Exchange 2003 to Exchange 2010.
• Administered over 150 virtual and physical servers running Red Hat Enterprise Linux and Windows servers.
• Maintained Active Directory, Exchange, MS SQL, PostgreSQL, file shares, print servers, DNS, DHCP, and Group Policy.
• Implemented backup to disk utilizing three Unitrends Backup Appliances.
• Managed software licensing and support contracts for: Microsoft, Cisco, Red Hat, Adobe, HP, Dell, etc.
• Piloted IT through initial SSAE-16 audits.
• Developed and implemented IT usage and security policies including password policy, Internet usage policy, email usage policy, and business continuity plan.

Confidential, Atlanta, GA

Technology Manager

Responsibilities:

• Researched, evaluated and recommended technologies to reduce costs and increase productivity.
• Recommended upgrading postage system to a system wif a folder, stuffer, and sealer to automate sending 20,000 to 30,000 pieces of mail per month.
• Recommended installing a document management system to eliminate lost paperwork.
• Negotiated contracts wif printer/copier companies.
• Verified teh office was adhering to corporate security policies.
• Sourced rental computers for three weeks of training classes wif teh vendor prior to going live.
• Worked wif teh vendor to verify all computers met teh minimum system requirements for teh new application.
• Reported issue wif teh application to teh vendor and to teh corporate office so they could decide on a roll-out plan for teh rest of teh law offices.
• Completed various special projects for teh owner.

Confidential, St. Charles, MO

Network Engineer

Responsibilities:

• Utilized technology to reduce support time and costs of 1000 workstations and 200 servers.
• Implemented SMS 2.0 to push updates and install software.
• Created Group Policies to push policies and software.
• Designed and installed Magic helpdesk system.
• Participated in several cross-functional teams during different phases of Confidential ’s SAP implementation.
• Created SLA policies for teh support team.
• Planned and distributed projects for my team.
• Provided support to all of IBM’s customers worldwide.
• Performed problem determination on servers.
• Assisted customers wif design and installation of servers.
• Resolved issues wif all hardware components.
• Supported IBM, Microsoft, and Oracle clustering solutions.

Confidential, Raleigh, NC

Owner

Responsibilities:

• Sold and serviced computers for small and medium sized companies.
• Designed and supported networks.
• Made sales calls to prospective clients.
• Spearheaded move of Eastern division AS/400 operations from.
• Relocated to St. Louis for three months to learn AS/400 operations.
• Coordinated teh move of teh hardware from St. Louis to Durham over a weekend.
• Trained a new AS/400 operator in Durham.
• Completed move of Western division AS/400 operations from.
• Traveled to Brea for two weeks to train wif teh existing AS/400 operator.
• Trained an additional AS/400 operator on teh Western division operations.