SUMMARY

• Over 20+ years of working experience as Tech Lead/ Agile Project/Program Management, analysis, Change Management, Incident Management analysis (ITIL), Object - oriented design (OOD), .NET framework development in web, windows and Azure/AWS migration leading global companies spanning across multiple domains which include banking and investment firms and eLearning domain.
• Managing and Leading QA, Unit, Preproduction, Dev and production successful release schedule with onsite and offsite global virtual team.
• Agile/Kanban - Worked on scaled Agile framework (LeSS, SAFe, etc.). Support and contribute to the organization-wide Agile transformation strategy. Coach and partner with Product Owners on technical teams with backlog creating and refinement to ensure vision and program roadmap are well-defined and understood.
• Worked on Agile ceremonies and events (such as PI Planning, Inspect and Adapt workshops, Scrum of Scrums, etc.) to provide guidance. Served as Release Train Engineer for Programs, facilitating PI training.
• Communication - Excellent communication and presentation skills with the ability to interact Confidential VP levels in large team or C level executives Confidential medium and smaller team, which can help to communicate day-to-day contacts, to manage any IT management software life cycle (SDLC) activity, to resolve incidents/request/problems (issues), to get required information of data and clear understanding of work & systems to fix the issues with other groups across the organization for long term resolutions.
• Cloud - Experience on deploy, configure and maintain compute on Azure/AWS Cloud.
• Develop and maintain new process and document it. Implement patching solutions using puppet configuration management tool. Plan and setup active directory. Provide IaaS vision, strategy, technology and roadmaps to executives, technical management using Azure/AWS. Understanding of Cloud design principles.
• Technical Skills- Experience in insuring that requirements are clearly understood and can be broken down to discrete tasks.
• Also, to ensure that Frameworks for Logging, Exception, Security, and unit testing are decided. Ensure DB design and logical data model is completed.
• Ensure that UML diagrams are in place (Class diagrams and sequence diagrams). Ensure that current design complies with the overall architecture.
• Ensure that all the design decisions are thoroughly POCed. Ensure that current designs comply to NFR requirements (Performance, Maintainability, Scalability, Quality, Usability being the main elements). Ensure testing strategy, build strategy, configuration management strategy is in place. I have ability to come up with alternate designs with help of team.
• Ability to evaluate new technologies to realize the design.
• Ensure timely builds are pushed to the SIT. Make sure that unit testing code coverage. Performing profiling.
• Static code analysis and Code reviews. Confirms to design, coding guidelines.
• Also ensure timely reviews, planning and retro is done. Resolve Technical issues encountered by team in timely manner.
• Ability to come up with optimized tech solutions for the problems faced in the day-to-day affairs along with alternatives.
• Ensured tasks are delegated and tracked to its completion.
• Mentored and trained Global Application Support virtual team members to speed up knowledge transfer.
• For in-depth understanding and better application support provided many Web-Ex training to Global Application Support virtual team members for all supported applications.
• Responsible for Incident Tracking and following upon any open tickets.
• For any application critical incident and project well communicated and coordinated with Global virtual team (offshore team and US team) for any best possible solution/approach and action to minimize risk and time with 100% efficiency in a professional team structure.
• Budget - Managed successfully $1M to $6M project budget and successfully delivered project within budget.
• Infrastructure Operations - In-depth experience and expertise in managing global cloud-based Infrastructure operations with the global virtual team and data center in an effective, efficient and scalable service delivery model. . Responsibilities include from Infrastructure upgrades and enhancements, automation and execution of IT Operational processes, customer service management, strategy planning and development, supplier and vendor management, financial management and control of it and service level agreement.

TECHNICAL SKILLS

Languages: SQL, PL/SQL, VB, C#.Net, VB.Net, COM, ASP, ASP.Net, Sonic ESB, JAVA, WPF, WCF, Silverlight, MVC

Java Technology: REST API, Microservices, Spring MVC, Spring Boot, Spring Cloud, JMS, JPA, RabbitMQ, Hibernate, MyBatis, SOA, Struts, EC2, IAM, ECS, Netflix OSS

Tools: Microsoft Project, MS Dynamics, Smartsheets, Planview, Open Workbench, Visual Source Safe, Perforce, Rational Rose, Rational Clear Case, UML, Maven, Rally, Primavera, SharePoint 2013qa

Front Ends: Visual Studio.Net- ASP.Net, C #.Net, VB.Net; Visual Basic, ASP, AngularJS, JavaScript, Angular, React/Redux, Node

Source Control: Git, Github, Bitbucket, Svn, VSTS, VSS, CVS

Continues Integration: Jenkins, Bamboo, VSTS

Infra Automation Tool: Puppet, Chef, Ansible

Deployment automation & Orchestration: Jenkins, VSTS, Octopus Deploy

Container Concepts: LXD, Docker

Scripting: HTML, DHTML, Java Script, VB Script, XML, XSLT, Shell, Perl, Python

Data Access: ADO.NET, Hadoop, Bigdata, Hadoop Pig

Web Servers/Cloud: Azure, AWS, IBM cloud, IIS, Apache, Cloud computing (IaaS / PaaS / NaaS / SaaS / EaaS)

RDBMS: Oracle, MS SQL Server, MS Access, DB2

Operating Systems: MS DOS, UNIX, Windows 9x/2000, Windows NT/XP/2003/2008, Linux

Monitoring tools: Dynatrace, SiteScope, Gomez, OVO, Netcool, Spectrum, Splunk

Load balancer: F5 Network - Big-IP,Web Accelerator, Global Traffic Manager, Application Security Manager, Local Traffic Manager

Service Level Management Tools: ITIL v3 (Incident, Problem, Release, Change and Configuration)

Software Modeling tools: UMLs, Sequence, Data Flow, Activity and Context Diagrams, Microsoft Visio, OOAD, EDI

Software Development Methodologies: Waterfall, Scaled Agile Framework (SAFe), Agile (Scrum) over RUP, PlanView, Version 1

PROFESSIONAL EXPERIENCE

Confidential, FL

Technical Product Manager/Microsoft Dynamics 365 Consultant

Responsibilities:

• Confidential is working on preparing MDM to define and manage the critical data of an organization to provide, with data integration, a single point of reference. The data that is mastered may include reference data- the set of permissible values, and the analytical data that supports decision making.
• Provide technical solution design, administer, and manage client’s Orchestra Networks EBX5 Master Data Management (MDM) system. Perform MDM system performance tuning and modified the client’s MDM solution architecture.
• Master Data Management (MDM) is a complex set of methodologies, strategies, disciplines and technologies that enable organizations to acquire, cleanse, enrich, consolidate, federate, and govern critical data across many disparate enterprise systems.
• Master Data Management (MDM) is a high-level skilled specialization to analyze, develop, and manage business-critical data on an ongoing basis and synchronization with business intelligence and operational systems.
• Perform detailed technical assessment of client’s Vehicle Master Data Management (MDM) module, Chrome data integration and JATO data integration. Analyze business requirements, developed technical solution architecture and created technical designs and implementation documents for Vehicle MDM.
• Vehicle Master Data Management (MDM) system is a complex system which gets data from multiple source systems like FOS, VISION, CarRent, ACE, ACRISS, Chrome and JATO. Vehicle MDM is also integrated with Location MDM, Customer MDM and Reference Data Management modules.
• Vehicle MDM is integrated with various upstream producing systems and downstream consuming systems and requires high-level technical skills and detailed knowledge in enterprise system integration and Match & Merge rules.
• Supporting users and developers/programmers to correct recurring problems with Microsoft Dynamics software.
• Performing day-to-day administrative tasks associated with the operations of Dynamics GP according to best practices and defined standards.
• Performing other Microsoft Dynamics related duties as assigned.
• Analyze customer and business requirements to understand the underlying intent.
• Translate epics into stories to enable development teams to understand scope. Prepare user stories to support iterative delivery of the product.
• Understand technical implications of features and how to break down into stories that adhere to the INVEST principles.
• Optimizing website copy and landing pages for SEO/SEM purposes
• Performing keyword optimization as well as ongoing keyword discovery and expansion
• Researching and implementing SEO recommendations for content optimization
• Writing search engine optimized copy for our websites, landing pages, and social media
• Tracking, reporting, and analyzing website analytics
• Executing tests, collecting and analyzing data/results, identifying trends/insights to achieve maximum return on paid search efforts
• Recommending changes to the website's layout, architecture, linking, content, and other similar factors for improving SEO positions of target keywords
• Collaborating with the development team for ensuring that SEO practices are implemented properly
• Researching and analyzing competitors'--Analyzing keywords and SEO techniques
• Compiling and presenting SEO guidelines
• Developing and implementing effective link building strategies
• Outline clear acceptance criteria, to clearly communicate the definition of “done”.
• Facilitate and lead workshops/discussions that;
• Generate ideas and content for solutions
• Unearth clients pain points
• Validate business opportunities
• Understand customer needs

Environment: EBX 5, Microsoft Dynamics, Azure, Mulesoft 4.0, Dynatrace, MS Windows XP, Window 7, Angular JS, AS400, Project, MS Office, Java/J2EE, Oracle, HTML, SQL, JSON, Version 1, Junkings for deployment, ServiceNow

Confidential, FL

IT Sr. Program Manager

Responsibilities:

• Confidential Inc. is a premier, full-service equipment-rental firm providing customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively.
• Responsible for design, build and maintain the project plan including scope, schedule, budget and risk management.
• Identify, manage and mitigate day-to-day operational aspects of the project and scope of CRM and/or Innovation team projects; assign individual responsibilities according to the project plan.
• Responsible for monitor progress to plan and publish regular status reports to Confidential and vendors (Infor, IBM and Wipro)
• Plan, initiate & manage Business-to-Consumer (B2C) Customer Relationship Management (CRM) systems software projects (Salesforce)
• Uphold and implement best practices in Project Management to help organize the CRM and Integration team’s work.
• Responsible for design and deliver executive-level presentations to support the governance process for product lifecycle management.
• Worked on fixed asset, rental agreement, AR, AP, GL and Fleet (back office) and front office of RentalMan to Infor M3 integration.
• Provide overall direction of program activities. Represents Time Solutions as point-of contact to help resolve issues and perform other functions that may arise relating to the contract.
• Manage and maintain interface with the senior levels of the customer's organization.
• Consult with customers and Time Solutions personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations.
• Responsible for to establish and maintain technical and financial reports to show progress of projects to management and customers. infrastructure move towards SaaS private cloud computing (AWS) /Azure.
• Responsible for the planning and engineering of organization's AWS/Azure cloud infrastructure, includes the implementation and design of software and tools to support it.

Environment: Java 1.8, Spring Boot, Microsoft Dynamics, Azure, Spring Cloud, React/Redux, Microservices, MuleSoft, RESTful API, EBX5 MDM, JBoss AS EAP 6,2, Oracle 11, Apache MQ, Jenkins, ServiceNow, SVN, Redmine/Jira, Maven, Eclipse, Agile, Apigee

Confidential, CA

Java Tech Lead/ IT Project Manager

Responsibilities:

• Confidential discovers, develops and delivers innovative human therapeutics. A biotechnology pioneer since 1980, Confidential was one of the first companies to realize the new science’s promise by bringing safe, effective medicines from lab, to manufacturing plant, to patient. Confidential therapeutics have changed the practice of medicine, helping millions of people around the world in the fight against cancer, kidney disease, rheumatoid arthritis, and other serious illnesses.
• Working on multiplatform project Chemical and Reagent Inventory System (CRIS) where which will help users to search chemicals and procure, locate chemicals, generate reports, interface of CRIS with Printers and Scanners.
• Responsible for creating and managing the project artifacts, milestones and budget adhering specific SLA requirements.
• Translate verbal and written requirements/functional specifications into effective test cases/scenarios in order to conduct integrated, scenario-based User Acceptance Testing (UAT) of a complex healthcare system
• Worked on planning and managing the project following Confidential ’s PMLC, and all other standard Confidential processes.
• Worked closely with other IS and Business Stakeholders to ensure alignment with the project initiative.
• Maintained RAID Log and presented status weekly deck to project team on weekly basis and presented deck to steering committee.
• Responsible for data and output using collaboration tools such as SharePoint and Box.
• Contribute to the business requirements development and the functional solution designs.
• Identify project process impacts and works to ensure processes are in place to support an effective operation.
• Use systematic techniques for specifying requirements - like use-case scenarios, process modeling, and dataflow diagramming
• Worked on key GxP systems and vendors (e.g. EDC, CTMS, eTMF, PV; Medidata, Veeva, Oracle Argus, etc.)
• Functional knowledge of specific Clinical sub-domains (e.g. Study Start Up, Patient Recruitment, Clinical Project Management, Clinical Data Management, Trial Master File, etc.)
• Worked in a regulated environment (e.g. GxP, SOX, etc.)
• Worked on MS Project and proactively follow up on commitments to ensure tasks are completed on schedule.
• Worked with project control representative and worked on financial of the project.
• Successfully mentored, implemented and incorporated all the agile ceremonies (daily sprints, sprint review meeting, sprint retrospective meetings) for managing the project from a Waterfall process to more of an agile process.

Environment: PRISM,MS Windows XP, Window 7, AWS, Azure, IOT, Rally, Unix 7.0, Unix 8.0, MS Project, MS Office, Java/J2EE, AWS/Azure, Java 1.8, JEE, Spring Boot, RESTful API Webservices, Microservices, Siperian MDM 9.6.1, SIF API, JBoss AS 6.2, jQuery, Oracle 11g, iBatis, Hudson, SOAP UI, HP ALM, Maven, Eclipse, Version one.

Confidential, Plano, TX

Agile IT Project Manager

Responsibilities:

• The Confidential & Confidential Partner Exchange program is looking to engage and expand relationships with existing partners who resell and integrate various applications and services into their products. Confidential & Confidential wants to draw upon the experience of these solution providers in opening new opportunities by opening more application programing interfaces (APIs) so solution providers can more easily in corporate Confidential & Confidential infrastructure and services into their offerings. The revamping of Confidential & Confidential Partner Exchange is a part of a larger trend among carriers to leverage channel relationships, expand market coverage and capture more business wallet-share. The trouble facing all carriers, including Confidential & Confidential, is commoditization of transport services. The cost of delivering high-speed leased-line, MPLS and wireless voice is decreasing rapidly. Applications, cloud computing, managed services and even hardware products are seen as means for sustaining margins and maintaining profitability. I am responsible to manage the entire life cycle of Confidential & Confidential Wireline & Wholesale projects (EBM- Emerging Business Model) including all phases of requirements gathering, design, construction, testing, and deployment and user certification.
• Working on Confidential ITUP process standards and audit reviews.
• Responsible for creating and managing the project artifacts, milestones and budget adhering specific SLA requirements.
• Global Call Center Transformation Senior Project Manager (SFDC Service cloud)
• Responsible for all Virtual Project Management Office (VPMO) projects created in EBM. Responsible to communicate with CSI and other cross functional team to resolve the issues.
• Work with the Confidential & Confidential Information Technology Operations (ITO) to ensure the projects are completed on time and in an efficient manner.
• Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/sponsor’s needs and deliver on desired outcomes.
• Successfully mentored, implemented and incorporated some SCRUM principles (daily sprints, sprint review meetings, sprint retrospective meetings) for managing the project from a Waterfall process to more of an agile process.
• Managed 5 projects in agile development groups through design, development, testing, and implementation providing coaching in Scrum methods and coordination between interdependent coding efforts.
• Collaborated with Customers and Cloud / SaaS Product advocates, analyze product architecture and gathered information for product positioning, manage the development of MRD / PRD / BRD and product backlog to support Sprint planning and organizing SCRUM to roll out new service offerings in Cloud CRM.
• Helping shape and deliver on a strategy to build broad use of Amazon's utility computing web services (e.g., Amazon Lambda, Amazon S3, Amazon EC2, and Amazon Cloud Front).
• Understand, implement, and automate security controls, governance processes, and compliance validation on AWS/Azure.
• Defining and deploying monitoring, metrics, and logging strategies across applications, systems and services within AWS/Azure.
• Responsible for working with release management team to decide upon deployment schedules.

Environment: PRISM, MS Windows XP, Smartsheet, Rally, Unix 7.0, Unix 8.0, MS Project, MS Office, Java/J2EE, AWS

Confidential

Sr. Consultant

Responsibilities:

• I am responsible for opening, closing and relocation of financial centers, ATMs, back offices and test labs. Along with that, I am responsible for updating software’s of applications, workstations and ATMs.
• Dealing and coordinating with around 40 teams while opening/closing/relocation of financial centers, ATMs, back offices and test labs.
• Responsible for deliverables from multiple teams before financial centers, ATMs, back offices and test labs opening and relocation target date.
• Managing, coordinating, facilitating, monitoring, and implementing assigned projects, tasks and associated cost estimates using project management discipline and adhering to defined industry standards.
• Worked on Citrix migration project for all the 250 applications in CBNA retail banking.
• Responsible for Citrix Migration plan for all the applications.
• Responsible for Cash management operational processes for ATMs.
• Work closely with accounting/finance teams to identify, prioritize and implement solutions for current state issues or process deficiencies.
• Responsible for Identify and confirm requirements - Business (such as cost of ownership or personnel), technical (such as existing infrastructure, complexity), and user requirements (such as passthrough authentication and ease of access).
• Responsible for document the design - The design document is a blueprint for the new environment; it incorporates new features and major changes that will impact the server farm. Citrix recommends creating detailed design documents for migration similar to those you created for the initial installation.
• Responsible for Change Management Communications both Internally and Externally. Also involved in communicating with all levels of an enterprise.
• Identifies critical path decisions, makes recommendations and influences key stakeholders and business process owners to maximize project payback.
• Responsible for Participating in meetings for testing application changes made by software vendors.

Environment: MS Windows XP, Window 7, Unix 7.0, Big data Unix 8.0, ServiceNow, MS Office, Java/J2EE, Oracle, HTML, SQL Server, SQL, Win Runner, mainframe, IBM, MVS, Planview, Smartsheets, COBOL, DB2, CICS, JCL, Planview

Confidential

Business Analyst

Responsibilities:

• Confidential has a derivative product called GMI Equity Swap, which was dealing with payments on one or both sides are linked to the performance of equities or an equity index . This product was also used to avoid withholding taxes, obtain leverage, or enjoy the returns from ownership without actually owning equity
• Responsible for Systems Analysis, Design, Development, Implementation and maintenance of Healthcare Insurance Workflow Services/ Transaction Management imaging systems applications
• Elicited requirements with Business users in collaboration with IT Development and QA teams.
• Requirements were elicited using UML, Data Flow, and Activity diagrams
• Created high level requirements and decomposed high level requirements into low level requirements
• Ensured the requirements were reviewed and approved by the user groups, QA for accuracy and completeness.
• Worked with different business users to develop Business Requirement Specifications and gathered Business and Functional Requirements.

Environment: Mainframe, Oracle 11i, RUP, UML, MS Office SharePoint, MS Visio 2003, MS Visio 2007, MS Visio 2010, Open Workbench, Microsoft Front page, Adobe PhotoShop, Macromedia Fireworks, Dreamweaver v8.0, Flash v11, Adobe Illustrator, Visual Studio.Net- ASP.Net, C #.Net, VB.Net; Visual Basic, ASP