SUMMARY

• Results - driven Program/Project Manager wif career success providing strategic, tactical, and technical leadership and execution of organization-wide initiatives to enhance operational performance and productivity, quality, customer service and bottom-line financial performance. Deliver cost reduction and business growth through reengineering processes and procedures, vendor negotiations, training and development.
• Effectively communicate and collaborate across functions to plan and manage concurrent projects across teh lifecycle to achieve objectives and maximize profitability.

CORE COMPETENCIES INCLUDE:

• Lintel /zLinux Storage Arrays
• SDLC methodology
• Asset Inventory
• Contract/Vendor Management
• Risk Mitigation
• Storage Virtualization
• Data Analysis, Integration & Reporting
• Problem Analysis & Resolution
• Knowledge Management
• Process & Procedure Development
• Team Leadership
• Project Planning & Control
• Continuous Improvement
• Customer Relationship Management
• Business Process Analysis

PROFESSIONAL EXPERIENCE

Confidential

PROJECT MANAGER

Responsibilities:

• Direct cross functional teams wifin a 23-client base including major financial firms, government agencies, and midsize organizations. Working wif SAP and Fiserv applications.
• Collaborate wif teh Account Executive teams to craft ‘Statements of Work’ to deliver service wifin budget and on time.
• Develop and integrate Microsoft Project Plan, resource plan, and contingency plan, bridging teh gap between technical teams and management.
• Manage projects totaling $4,995,032, including Data Migration and protection - Physical/Virtual/non-Disruption (NDM).
• Monitor Array Performance and provide VMWare Support.

PROJECT MANAGER

Confidential, Roseland NJ

Responsibilities:

• Held impact sessions wif teh applications and product owners.
• Worked wif IS release management to obtain outage window.
• Maintained comprehensive list of file systems, LUNs, and hosts.
• Ensured cleanup is conducted (unmap/unmask storage, remove teh zones, release switch ports).

Confidential, East Brunswick, NJ

SENIOR PROGRAM MANAGER

Responsibilities:

• Customized and implemented Workers Compensation, Commercial Auto, General Liability, Property, Crime and Umbrella Line of Businesses thru Accenture Duck Creek for online Premiere system.
• Created SWAT teams to mitigate teh number or transactional rejects from teh target system.
• Managed Production Support for ABI-Taxi, PBC-Property and PBC-Umbrella, Midlands, and RCA lines of business dat are run through automated batch and on demand processing cycles.
• Assisted in a project of automating incoming policies for a specialty insurance giant. Managed offshore team resources to provide an Error Portal highlighting reported claims from 100+broker offices to eliminate multiple months of
• Streamlined business processes by reducing bottlenecks, minimizing duplicate effort and fostering collaboration across departments.
• Instituted benchmarks and metrics after User Acceptance Testing to measure efficiencies to “sustain teh gains”.
• Managed an Image Tracking and Event Adjudication project dat allowed teh Scanning of DICOM imagery, remote image upload, tagging all images, De-Identification, and modality-driven workflow in compliance wif 21 CFR Part 11 / HIPAA, and inclusive of Electronic Signature to support Auditing.
• Executed traceability of Use Cases, Test Cases, and Coding via Team Foundation Server (TFS).

Confidential, East Brunswick, NJ

OWNER / TECHNICAL ADVISOR

Responsibilities:

• Employed Six Sigma best practice approach in systems development, implementation and support.
• Built a successful, fully insured small business from teh ground up.
• Installed a 27 user VoIP system wifout formal training.
• Incorporated specialized technology to support dementia care patients.
• Created metric-driven reports for manager review on vendor ratings, comprehensive requirements documentation for incident response team, and gap analysis of vendor responses to RFP.
• Performed business goal traceability and value-chain analysis wifin teh organization utilizing Aris BPM software.
• Supported teh Software Governance Group to achieve efficiencies in their software audit process.

Confidential

Responsibilities:

• Contributed to merging discrete database systems into DBMS single use tool.
• Avoided cost through contract negotiations of $61MM.
• Managed 32 vendors wif a total contract dollar amount of $58MM.
• Renegotiated major intellectual property provider contract realizing a 24% savings and MLA for virtualization products realizing a 54% savings.
• Spearheaded teh creation of a temporary inventory control system.
• Assisted in rectifying invoice discrepancies for a $274K savings.
• Reduced requested vendor software audit finds by 34%.
• Interfaced wif senior management, team members and users to identify project opportunities, define project scope, timelines and uncover root causes to adhere to project scope and DMAIC guidelines..
• Led teh delivery of new network access methodology improving systems performance by 70%.
• Directed teh implementation of new system and process to automate fixed asset registry for distributed asset management deployment and adherence to SLAs guidelines. Solution reduced project completion from 50 days to 6 days.
• Spearheaded teh creation of a document dat tracked distributed lifecycle processes to reduce providing requests not in adherence to SLAs by 70%.
• Completed Black Belt training from SSA, passed certification exam.
• Trained team members on Six Sigma tools for Green Belt participation.