SUMMARY

• Sixteen plus years' experience in Project management, Business analysis
• Expertise in identifying & developing Business Requirement documents
• Experience in Waterfall, Agile environment/ scrum master
• Experience in mobile & app analysis
• Experience in project planning &collaboration, backlog grooming, roadmaps, vendor management
• Experience working in a cross - functional team handling multiple projects
• Experience working in diverse industries like Retail services, Automotive, Insurance, Telecom, Data Science/Enterprise data architecture

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager

Responsibilities:

• Manage Meta Data Management & Data Privacy projects
• Expertise in CCPA & GDPR
• Stakeholder management & periodic reporting to leadership/executives
• Develop continuous process improvements, manage sprints & deliverables for projects
• Manage Supply Chain lineage
• Manage & plan Data Tracking for top scores
• Manage & plan Alternative data exchanges for delivery including infrastructure/Disaster recovery
• Worked with Marketing teams & third party agencies to help sell data on D&B portal.
• Alignment of deliverables, approvals from Data owners & Data quality stakeholders
• Manage intake of requirements & setting priorities with business per sprint & roadmap
• Plan, allocate & supervise execution of all related functions & administrative tasks for the project
• Project plan, resource allocation upto sub tasks detail
• Track stories, issues/bugs via Jira
• Vendor management & SOW’s, PIA’s
• Work through dependencies with cross functional teams & escalations
• Strong communication skills & problem solving & collaboration with cross teams
• Create and document solutions for process improvement that strategizes business objectives
• Risk analysis & impact
• Overall project schedule & on time delivery
• Manage project budgets
• Manage & run daily scrum

Environment: /Tools: Sharepoint, Teams, Onedrive, MS Project, Jira, workday, AWS, BDQ, EDC, Axon, Analysts - Informatica tools, AWS, Power BI, Hadoop, ServiceNow, Cherwell, Sharepoint

Project Manager & Business Analysis

Confidential

Responsibilities:

• Manage IT Security related projects in an agile environment
• Manage key internal stakeholders across teams. Provide status/updates periodically to leadership
• Create Roadmap against metrics & mapping to enterprise goals
• Strategic planning, risk & issues management. Sprint planning, backlog sizing etc
• Strong experience in requirement gathering & documentation
• Collaboration with engineers & cross functional teams on requirements & deliverables
• Work effectively with team members to resolve issues, make decisions that enhances project progress.
• Clear definition of goals/deliverables & timelines for individual team member for every quarter. Run daily scrum
• Prepare & monitor workflows/process & work closely with oversight team on project tracking/status & continuous improvements
• Effective communication on changes/status to leadership & cross functional teams.
• Managed key programs for the enterprise include - Citrix VPN, Identity Manager, O365,Azure, McAfee, Single sign on (SSO), Active Directory, Vendor portal, MyHR/Workday, ServiceNow, SAML for apps(Tableau, Shoppertrack, Tango etc)
• Expertise in managing multiple projects
• Experience working with networking teams, server teams, operational teams etc
• Work with SOC for threat issues
• Ensure all projects are compliant with enterprise risk & management with company policies & standards.
• Create and document solutions for process improvement that supports business improvements
• Coordinate with internal resources & vendors for flawless execution of projects
• Develop detailed project plans to track tasks & progress
• Periodic meet up with teams to ascertain tasks, timeline, blockers, defects etc
• Create & maintain comprehensive project documentation
• Responsible for enterprise wide communications for new changes
• Manage changes in project scope, schedule & budgeting
• Manage & ensure resource availability & allocation, continuous process improvement
• Ensure projects are delivered on time within scope & budget
• Work with risk/governance on policies
• Manage/work with vendors/offshore teams/communications

Environment: /Tools: Remedy, Servicenow, O365, IDM, AD, O365-Sharepoint, Teams, Onedrive, MS Project,Jira, ServiceNow, Planview, Cisco, Netscaler, Azure, cloud platforms, workday, SaaS etc.

Confidential

Responsibilities:

• Worked in Digital Marketing/Store innovation as part of which developed and rolled out digital interactive & non interactive devices to stores to provide a holistic customer experience Lead technical development of experiences and convert ideas to launch
• Provide new process, templates to follow
• Work closely with Business/stakeholders to analyze & prepare requirement documents.
• Working in store solutions for BBB, which includes site visits, building workflows/scenarios, BRD, wireframes/mockups
• Prepare detail functional requirements /BRD, Requirement Traceability matrix.
• Study user satisfaction & provide enhancements
• Prepare success criteria for products and review usage metrics periodically with comparing to ROI
• Collaborate with merchandising, store ops, marketing, analytics, architects, and business
• Managed projects - prepared tasks required, project plan, ensured tasks completed in a timely manner in par with the roadmap, budget approval
• Worked in designing/improving user interfaces for all customer facing digital experiences
• Worked on POC for Augmented Reality/Virtual Reality models for instore experience for home products
• Timely & effective communications to different audiences - leadership, teams, vendors
• Agile methodology - conduct daily stand ups to make sure tasks is completed.
• Prepared product backlog & prioritized items with business/stakeholders
• Coordinate roll out to stores/maintenance/defect mgt/Prod support - POC s
• Coordinate & manage vendors for Hardware & fixture needs
• Coordinate content distribution to digital experiences in stores
• Analyze reporting and success criteria for all form factors
• Work with analytics team to track & monitor reports & analyze opportunities to improve
• Created digital Calendar of events for marketing events, promos
• Created Interactive catalogs that run instores
• Created detailed applications that scan products and product PDP, ratings etc info to customers
• Worked with dev ops, security team - endpoint protection, Firewall rules, DHCP, carbon black
• Created digital advisors, Interactive Catalogs for different products instore & website
• Worked with JDA ERP teams to plan store specific product assortments
• Worked with buyers, Point of sale to make sure required assortments are provided in specific stores on digital devices which helped improve customer experience
• Collaborated ROPUS( order online pick up in store) omni channel solutions for flagship
• Worked on getting all digital experiences from scratch to instore for Bedbath, buybuyBaby, Christmas tree shop, Face Value, event space - flagship store
• Partner with store operations on training for digital experiences
• Collaborate with construction & installation teams for new stores, relo/remodel
• Partnered with CRM/Analytics team for email campaign for promoting Brooklyn flagship store
• Technical analysis, Prod support digital experiences, associate handheld devices
• Budget planning & tracking. Develop timelines/roadmap for each quarter
• Get periodic feedback from instore associates, customers
• Manage instore digital experiences & roll out to stores
• Worked with third party vendors - discussing requirements/functional requirements, on-site visits to review architecture/technical specs & API s for integration.
• Worked with cross functional teams to make sure business needs are met.
• Used PIM/ PDM (content management) to merchandise products SSWP, MSWP/sku's, photo images to assets.
• Provided periodic status update/reports to business.
• Prepared Use cases and worked with QA teams.

Environment: /Tools: ATG, Adode Flex, PIM, Endeca, Jira, dotnet, TC50, SB1, MC40, JDA, Scene7, Liveclickr, Scrum/Agile, API’s, Content management/distribution, CRM, Analytics, PCI audit, MS Project

Team Lead - Consultant

Confidential, NJ

Responsibilities:

• Managing Requirement gathering - BRD, mockups Change Requests/ SRS, Test case/Test Plan for LOBS
• Manage & work closely with Business leaders/Underwriters, Dev & Testing team to deliver business requirements, roadmaps
• Deliver functional requirements to test and development teams in SDLC methodology
• Work with underwriters on a daily basis, coordinate UAT testing, defects triage
• Part of TCOE process to implement standards & procedures/governance to meet audit/compliance
• Structured QC & provide training as part of transformation
• Manage & Test Navigator application for releases -UAT
• Defect management & project tracking & estimates
• Detailed project management
• Support day-day business operations & production issues
• Vendor management & Budgets

Environment: Duck Creek Technologies, HPQC, NGPS, AS 400

IT Ecommerce Manager BAQA

Confidential

Responsibilities:

• Manage all new products/features for the ecomm site.
• Manage & lead onsite & offsite resources
• Requirement gathering - BRD, mockups/wires, Test case/Test Plan preparation for system validations
• Provide new process, templates to follow
• Initiated documentation procedures & developed processes for the same
• Prepare success criteria for products and review usage metrics, align with ROI
• Prepared roadmap, product backlog, prioritization with business/grooming sessions
• Worked with business leaders to pursue large scale diversified testing transformation
• Lead & Managed UAT testing with Business users & project management
• Run daily stand ups - Agile env
• Partnered with business& technical architects to analyze change requests/enhancements.
• Established best testing process & validation procedures
• Effective defect triage using JIRA & project management
• Improved customer interface experience on the website
• Partnered with Business to address promos, enhancements, document requirements, change requests etc
• Led in rolling over Application from Websphere Commerce 6 to 7
• Lead in launching of Loyalty program - Requirement gathering, Test data, Testing & third party coordination
• Experience working in Field & in getting feedback from store associates & processing (place cash/promosloyalty rewards, mobile login/merge carts)
• Involved in Disaster recovery team for planning
• Launched Loyalty/Rewards program
• Partnered with CRM/Marketing for email campaigns for Loyalty program
• Provide required training as needed for CRM team
• Work closely with Digital Marketing/Analytics/CRM/SEO, used CMC
• Worked on migration to SAP - FIFO/LIFO
• Worked with POS - coupons/inventory
• Used Quality Center to track Test cases, Requirements, defect triage
• Met required cross functional leads & business partners to capture requirements & sketch out validation plans
• Provide user-centric data from usability sessions(UI/UX) to enhance website experience
• Provided periodic progress updates to leadership teams
• Worked with various Vendors - identifying & managing requirements
• Provided input for mobile redesign, responsive with matching business requirements
• Expertise in managing Mobile & App - iOS, Android (launched mobile site)
• Partnered and worked closely with Skava for mobile
• Defect tracking/triage for mobile
• Lead user acceptance testing and script development for all ecomm functionalities

Environment: IBM Websphere Commerce, Java, db2 Tools: QTP, Neoload, LoadRunner/PerformanceCenter, Scene 7, Liveclickr, Coremetrics, Omniture, JIRA, OMS, SAP, HP Quality Center, POS-Traversity, Sharepoint, CMC, Forsee, fiftyone, skava, Agile

Team Lead

Confidential, NY

Responsibilities:

• Manage & Lead offshore & onsite resources
• Gathering requirements and prioritizing items for each build as per Business expectations
• Preparing BRD's, wireframes, requirement traceability matrix and effectively communicating to Business, QA & IT teams.
• Communicating and work allocation for resources
• Enhanced user interface experience on the website
• Owned Product roadmap, backlog grooming session with business
• Plan scope, deployment/testing window and communicate to Business
• Planning, tracking and presenting project status to Business
• Planned & executed email blasts for Confidential Factory stores during Factory sale/Holdiays
• Conduct End - End Backend validations with Ecometry/OMS, SAP Finance etc..
• Experience working in field & POC stores for adding Reed Kraffoff brand, monogram promos
• Partnered with Optaros for Confidential Factory site thru launch.
• Effective Defect Triage using JIRA
• Effectively communicate status to Business
• Manage and co-ordinate with third party/ vendors
• Launched Automation framework for Confidential .com using QTP
• Lead UAT testing for all five sites

Environment: IBM Websphere, Java, dot net,db2 Tools: QTP, Neoload, LoadRunner, Jira, OMS, Analytics, CRM, Confidential -US, Confidential -Japan site, Confidential Factory site, Reed Krakoff etc