SUMMARY

• Qualified professional with 9+ years of extensive experience in the field of Business Analysis in Retail and Ecommerce Industry, with solid experience working with the technical staff to implement management and staff's business requirements into the software application in retail and e - commerce and digital marketing environments.
• Highly motivated team player with excellent communication, presentation and interpersonal skills, always willing to work in challenging and cross-platform environment.
• Strong ability to manage small to medium project teams, using a formal Project Management methodology, being responsible for project plan creation, scope, timeline definition, and resource allocation.
• Possess strong knowledge ofdigitalmarketingand analysis of individual campaigns.
• In depth knowledge of the Software Development Life Cycle (SDLC) usingAgileand other methodologies such as Rational Unified Process (RUP) and Waterfall.
• Knowledge of e-commerce, social networking suites likeHybris, Bazaar voice, Curam etc.
• Experience in B2B, B2C and Ecommerce portals web application developments.
• Experienced in conducting JAD sessions meeting reviews and walkthroughs.
• Developed and executedTest Plan, Test Cases, and Test scriptsfor various applications.
• Excellent work experience inFunctional, Integration, Regression, System, Compatibility, Performance, Acceptance, Smoke, Security, Stress, Black Box, GUI, Ad hoc,Incident,Recovery,Cross Browserand User acceptance Testing(UAT).
• Strong experience as a Solutions Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Proficient at drawing Business Process Diagram, Workflow Diagram, Swim Lanes using Visio.
• Performed data mapping between source and target systems to better understand the XMLschema.
• Strong experience in writing test cases and test scripts for the User Acceptance Testing UAT.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• In depth knowledge Rational Unified Process RUP methodology, Use Cases, Software Development Life Cycle SDLC processes, Object Oriented Analysis and Design OOA/D .
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a project are in compliance with the Business Requirements.

TECHNICAL SKILLS

Operating Systems: Red Hat Linux and Windows

MS Office Tools: MS Word, MS Excel, MS PowerPoint

Packages: MS Office, MS Visio, MS Project, MS SharePoint, MS Blueprint Requirement Center.

Database Tools: Database Studio, Toad, SQL Developer, SQL (MS SQL Server), OmnitureSiteCatalyst, TableauMethodologies Waterfall, Incremental build model, Prototype model, OOP, OOD, Agile, RUP

Languages: C, C++, SQL, Java, PL/SQL

Databases: MS SQL Server, Oracle, MYSQL

Scripting & Markup: Java Script, CSS, XML, HTML, XML SPY

Testing Tools: HP Quality Center

Reporting Tools: Business Objects

E- Commerce: IBM Sterling Commerce, IBM Websphere Commerce Suite WCS, Oracle E-Business Suite.

PROFESSIONAL EXPERIENCE

Confidential - Mclean, VA

Project Manager

Responsibilities:

• Expert in scoping the project; analyzing the resource demand for a project; and efficiently executing the project from inception to completion
• Work collaboratively with developers, quality engineers, product managers, and usability experts to identify business needs, functional and system requirements
• Assist program manager, senior project manager, and the project team with day-to-day project planning, scheduling, reporting, and coordination tasks
• Actively supported the project management team's effort that includes project plan, scope management, budget management, resource management, time management (activities, scheduling, and task planning), communications, risk, procurement, testing, user training, program/project delivery, transition, maintenance and support management
• Produce and Ensure all documents, including IT/Ops Policies, procedures, and manuals, are as up to date as possible within the electronic filing system and helped the Quality team for ISO certification documents
• Lead diverse project teams, including single and multi-vendor management, coordination, and communication across multiple departments and operational areas
• Strong understanding of software technology, licensing, compliance, and controls to understand and interpret software license agreements and contracts' nuances.
• Involve in interpreting clients' needs and then developing creative concepts and solutions to meet their requirements
• Assist in managing project plans to coordinate dependencies across initiatives and workstreams
• Work with internal teams to obtain an in-depth understanding of product & documentation requirements
• Develop specialized technical documentation for contingency planning, disaster recovery, system development, and program management
• Manage operational procedures and produces training materials for end-users, including quick reference guides, user guides, short video tutorials on "how-to guides."
• Management of all expenses in Concur system, including reconciliation, grouping & submission of expense reports
• Provide support for Change end users on any requests, issues, or inquiries related to Change Management

Environment: Project Planning, FRD, BRD, IT/Ops Policies, Quality team.

Confidential, Richfield, MN

Sr.Business Analyst

Responsibilities:

• Analyzed existing reports and defined business requirements and business process flows
• Gather detailed business and technical requirements and participate in the definitions of business rules and data standards.
• Facilitated SME interviews and assisted in identifying and analyzing the possible technical solutions.
• Assist DW data analyst in analyzing existing reports and identifying iteration metrics.
• Utilized corporation developed Agile SDLC methodology.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Worked with Campaign Leaders and develop/execute ecommerce Sterling Order Management and Supply Chain Management campaigns worldwide.
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Worked on data modeling and produced data mapping and data definition documentation.
• Gather requirements by conducting meetings and brainstorming sessions with senior management of the Research Group and SMEs and document them.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Performed data gathering,businessand functional document preparation and contributing in developing and implementing custom .netecommerceapplication.
• Working with clients to better understand their needs and present solutions using structured SCRUM approach.
• Participate in business systems planning for integrated analytic needs; participate in defining approaches and priorities for satisfying needs.
• Proven expertise in creating test plans, UML diagrams, flowcharts, screen mockups and systems requirements specifications.
• Configured the Data mapping between Oracle and SQL Server.
• Wrote Test Cases and performed User Acceptance Testing (UAT), documented the in detail defects using the Defect Tracking report.
• Assisted in designing and validating source target mappings and transformation logical data model required to support information requirements.
• Tracked and documented defects and communicated them to the technical developers.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.
• Involved in manual testing and UAT with the development team and QA team.

Environment: Windows XP professional, MS Office, MS Excel, MS Access, Business Objects, Crystal Reports, UNIX/Oracle Platform, XML, Oracle Pl/SQL, HTML, MS Visio.

Confidential, Hoffman Estates, IL

Business Analyst

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Analyzed the system from both Technical and Business perspectives and prepared Business Requirement Document (BRD).
• Partner with UX designer, technical architect, quality analyst to ensure iterative development meetsstakeholder needs
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Followed agile methodology and maintained user stories.
• Builds efficient Excel schedules, utilizing advanced functions creating work efficiency; lookups, indirect functions, merge form, & XML charts.
• Design logic and create XML application modules utilizing Module Designer (ModDev). Compose application HTML help files.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Working with UI & UX team to define wireframes and visuals reflecting the PRD requirements.
• Worked on different EDI scenarios for batch processing and ensured day-to-day EDI transmission, Reject tracking and Reconciliation.
• Utilizing Agile (SCRUM) & Waterfall methodology for SDLC tasks: Gathering Requirements, Development, QA, UAT, Implementation & Post Production Support.
• Defined and created SOA focused services to be used by front-end interface and middleware
• Interacted with Business Owners, Users, and Stakeholders to identify Business System Needs, evaluated solutions for business problems, and prepared Business Requirements Document (BRD).
• Prepared and documented System Requirements and workflows for the Content Management Application tool Interwoven.
• Gather and write requirements for XML based messaging applications with a design emphasis of improving flow-through from data entry applications to target applications requiring the message.

Environment: Microsoft Office Suite, Microsoft Visio, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, VBScript, C#. DOORS, C++, SOA, NET, ASP.NET, Business Objects, TestDirector, LoadRunner

Confidential, Miami, FL

Business Analyst

Responsibilities:

• Helped Project Manger in project design and project plan using the RUP Methodology.
• Served as an intricate team member in preparing Scope and Vision document. Helped manage scope and identify risks throughout the project life cycle.
• Responsible for implementing supply chain and operations solutions in the exploration & production lines
• Lead, develop and implement the planning system improvements to maintain optimal inventories throughout the global supply chain
• Perform requirement analysis, write and execute test scripts and regression test new system code for warehouse management (Manhattan WMOS). Coordinate with the development team in resolving any noted defects.
• Provided status reports, presentations and demonstrations to all levels of management both within PMO and business partner groups
• Managed the User Acceptance Testing (UAT), as well as training users in several WMS modules
• Support the supply chain activities including the warehouse management (Manhattan WMOS), RF devices - (StayLinked and Avalanche)
• Processed in depth knowledge of complete Agile and scrum processes
• Created a custom MRP and CRM traceability program allowing more than 200,000 unique material items to be traced from receipt, build, repair, and shipment.
• Responsible for control, distribution track and sign-off of SDLC documentation, monitoring of project plans and participation in weekly PMO meetings
• Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
• The Supply Chain scope includes the entire supply chain from production order to shipping & delivery and order management.
• Strong experience in working with all phases of SDLC throughout the project life cycle in Waterfall andAgile(SCRUM) environment. Mature understanding of Quality Assurance Methodology relative to SDLC.
• Involved in making Use Case Diagrams, Activity Diagrams, and using analysis and design models tools like MS Visio through RUP, Agile and Waterfall Mode
• Develops and maintains reporting tools utilized for data analysis/tracking savings and compliance using PeopleSoft (ERP) queries, Microsoft Excel, and Access
• Acted as a liaison betweenmanagementand DataWarehousemanagementteam.
• Support for a major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Designed and developed Use Cases, Use Case Diagram, Activity Diagrams, Sequence Diagrams, Data Flow
• Worked with an information architect to create and develop wireframes and mock-up screens for the UI.
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Successfully managed the UAT, as well as training users in several WMS modules. Acted as subject matter expert for the WMS.
• Create and manage testing schedules for a large legacy based ERP/MRP and E-Commerce conversion, modification and implementation in the aerospace and defense industry. Software components utilized included: SAP (Financial), People soft (HR &Payroll), and custom MRP integration utilizing Oracle databases.
• Developed several detail and summary reports including line and pie charts, trend analysis reports and sub-reports according to business requirements using SQL Server Reporting Services (SSRS).
• Created the SQL scripts for demonstrating the prototypes and for verifying the result sets
• Coordinated User Acceptance Testing (UAT), developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Wrote Business Cases for the Stakeholders to understand the functioning of the new System.

Environment: WMS, UAT, SAP, People Soft, Use Case, Agile, waterfall, UI, SSRS, RP, SQL Scrips, SDLC, CRM.