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Quality Control Manager Resume Profile

Summary of Qualifications:

  • Extensive background in designing and management of large, complex telecommunication projects for both commercial and government clients, including the Smithsonian Institution, Alcatel, Scitor, Motorola, Northrop Grumman, IRIDIUM, State Department, FBI, US Department of Defense, and the Intelligence Community. Have current TS/SCI with polygraph.
  • Current certifications include PMI Project Management Professional PMP , BICSI Registered Communications Distribution Designer RCDD , OSHA 30 and hold several other industry certifications. Significant project management skills including critical thinking and problem solving skills, planning and organizing, decision-making, communication skills, influencing and leading, negotiation and conflict management.

Experience in:

  • Organizational Leadership
  • Complex, Large-Scale Program Management
  • Complex, Large-Scale Project Management
  • PMO Development and Management
  • Communications Management for Technical Teams, IT Senior Management and Business Management
  • Business Analysis Requirements Integration
  • Budget Development Management
  • Modernization and Transformation
  • RFI, RFP, RFQ Vendor/Business Partner Selection Process Management
  • IEEE, EIA/TIA, BICSI, NEC, NFPA Codes and Standards
  • Vendor/Business Partner Management
  • Escalated 24/7/365 Support Senior Level Integration Troubleshooting Support
  • Change Management
  • Quality Assurance
  • Remote/VPN Access Systems
  • Proposals Presentations
  • Operations Optimization and Management
  • Systems Infrastructure
  • Service Desk Development and Optimization
  • Wireless Systems
  • Data Center Infrastructure Facilities
  • Power Protection and Environmental Monitoring Systems
  • Systems Integration
  • IP Telephony VoIP Design, Implementation and Management
  • Telecommunications Infrastructure Facilities
  • Structured Cable Plant Copper/Fiber/Pathways
  • Microsoft Office, Visio, Project and SharePoint
  • Intrusion Detection Systems IDS and Intrusion Prevention Systems IPS
  • UnifiedCommunications Voice, Video Data Convergence
  • Disaster Recovery DR and Business Continuity Planning BCP
  • Audit and Assessment Support

Positions Held:

Confidential

Quality Control Manager

Acting in an impartial manner, provided quality control and assurance to the infrastructure contractor and government customer for the Utah Data Center Passive IT Infrastructure Fit-Up project in Bluffdale, Utah. Created and ensured compliance with the Quality Control Plan, Test Acceptance Plan and Safety Plans.

Confidential

IT Program Manager

Responsible for the 24x7 telecommunications operations at a classified government site. Managed a team of fourteen employees performing telephony, Motorola LMR operations, and operator/dispatch support. Design and manage telecommunications installations including inside and outside network cabling, pathways and spaces, associated hardware, telephone, LAN/WAN, AV,CATV and security systems. Well versed in Avaya analog, digital and VoIP phone system installations and maintenance. Provide project quality assurance and quality control for all installation activities on the customer's behalf to include contractor qualification review, submittal review, quality assurance inspections and evaluations.

Confidential

Systems Integrator

Performed systems integration at various classified customer sites in support of telephony equipment installations to include quality assurance, project management and support. Prepared briefings for high level government officials.

Confidential

Design Engineer

Responsible for the structured cable plant design in renovated and swing space at the Pentagon and other DOD facilities. Prepared Bill of Materials and estimated labor hours. Performed pre and post installation quality control audits.

Confidential

Senior Program Manager/Operations Manager

  • Responsible for overseeing marketing, RFP response, installation, P L, test, and acceptance activities in secure and non-secure environments including coordinating installation activities with customer and construction representatives, and planning various installations and testing activities for crews of up to forty technicians.
  • Duties include performing on-site surveys for new installations, preparing RFQ responses, ordering materials, maintaining on-site inventories, ensuring cost control, maintaining the installation schedules, directing personnel, maintaining as-built documentation, training and motivating personnel, preparing personnel reviews, conducting quality assurance inspections.

Confidential

Branch Manger

Responsible for daily activities of two project managers, one sales person and twenty technicians. Oversaw all proposals, branch budget, personnel reviews, tool, equipment and material purchasing.

Confidential

Project Manager

  • Responsible for overseeing all installation, test, and acceptance activities in secure and non-secure environments including coordinating installation activities with customer and construction representatives, and planning various installations and testing activities for crews of up to forty technicians.
  • Duties include performing on-site surveys for new installations, preparing RFQ responses, ordering materials, maintaining on-site inventories, ensuring cost control, maintaining the installation schedules, directing personnel, maintaining as-built documentation, training and motivating personnel, preparing personnel reviews, conducting quality assurance inspections. Capable of running several large projects simultaneously.

Confidential

Installation Supervisor

  • Served as installation supervisor for National Reconnaissance Organization telephone installation project that included installing 12,000 voice stations using shielded and unshielded twisted pair along with copper and fiber riser systems.
  • Responsible for testing and verifying all connections and cables using Microtest equipment. Supervised crews of four to ten technicians and prepared as-built drawings and test documentation. Provided project quality assurance and quality control.

Confidential

Installation Supervisor

  • Supervised installation of LAN, voice, paging, and data systems including FDDI rings, Token Ring networks, and Thin/Thick Ethernets. Maintained frequent and continuous contact with customers, general contractors, and architects. Managed project schedules and met milestones.
  • Managed inventories including parts, tools, and test equipment. Designed cable plants, prepared proposals, and generated bills of material. Trained and scheduled personnel. Frequently recognized as Employee of the Quarter and Employee of the Month.

Confidential

Helper through Supervisor

Managed project to install 1600 fiber, copper, and broadband voice and data drops for Oracle Systems in Bethesda, Maryland. For COM DISCO, installed cable and hardware systems for network control and data recovery centers throughout the United States. For other customers, implemented a wide variety of voice, data, and cable systems using different termination techniques.

Confidential

Mine Countermeasures and SONAR Technician

Maintained avionics, mine countermeasures, and SONAR systems. Used specialized test equipment to troubleshoot and repair electronic systems at the component level. Received Achievement Medals, awards, and recognition for expertise and professionalism.

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