Technical Project Manager Resume

SUMMARY

Proven success in monitoring and responding to IT security threats/events and delivering leading - edge risk management solutions that balance business wif security requirements. Adept at identifying security design gaps in existing and proposed architectures and recommending changes or enhancements.
Solutions-oriented professional wif expertise in providing superior-quality technical support for complex security-related issues and performing incident responses in accordance wif established processes and procedures.
Well-versed in all aspects of cybersecurity project management, including quality improvement, vulnerability management, troubleshooting, cost control, superior client service, staff management, contracting, reporting, and scheduling.
Highly organized in driving project/program strategies, governing complex operations, innovating new processes, and managing overall contract performance to maximize productivity while reducing cost.
Focused analyzer wif skills in extracting and evaluating complex data (key metrics), translating results into understandable terms, creating reports, and specifying areas of improvement to influence positive changes.

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager

Responsibilities:

Planned and executed multiple concurrent projects from conception to finalization while ensuring completion of deliverables wifin strict time, quality, SLAs, and budget constraints. Projects ranged from 3 to 24 months in duration and were in support of federal government accounts (CMS, DOD).
Managed functionality of 475 Red Hat and Windows servers, both physical and virtual in separate 24x7x365 Production and DR data centers while acting as a first point of contact.

Business Services Analyst/Cybersecurity Engineer

Confidential

Responsibilities:

Revitalized customer service processes in collaboration wif Service Delivery Executive by analyzing ongoing progress, identifying areas of improvement, removing bottlenecks, and delivering corrective action plans.
Supervised and coached team members, evaluated team performance, assessed training needs, and conducted training sessions to improve client experience and workforce productivity.
Ensured maximum compliance wif customer service level requirements by monitoring operations and processes.

Program Control Manager

Confidential

Responsibilities:

Mitigated potential risks and resolved clients’ escalation by identifying and delivering results-driven solutions while ensuring regular engagement wif cross-functional teams / key stakeholders.
Negotiated appropriate contractual terms and conditions (rates, recognitions, travel costs) while fostering professional working relationships wif business partners.
Led, mentored, and built talented and dedicated team of 30 members, including four supervisors of desktop, halpdesk, PBX, asset management, and anti-virus support.