SUMMARY

• Results - oriented and self-motivated Sr. Project/Business Manager with over ten years of experience managing projects, who TEMPhas established an excellent reputation for successful completion of process improvements and automation projects within the constraints of schedule, budget and scope.
• Proven project management skills, able to conceptualize ideas and drive results leading both direct and cross-functional teams.
• I have earned a reputation for being innovative, adaptable to corporate changes with strong leadership and interpersonal skills.

STRENGTHS INCLUDE:

• Analytical Skills
• Customer Focus
• Six Sigma Methodology
• Multi-tasking Skills
• Vendor Management
• Process Improvement
• Detail Oriented
• Conflict Management
• Project Management
• Leadership Skills
• Excellent Communication Skills
• SDLC Process

PROFESSIONAL EXPERIENCE

Confidential, Miami, FL

Project / Product Manager

Responsibilities:

• Responsible for the design, development and implementation of mobile training applications using current technologies such as iOS, Android and HTML5.
• Facilitate application development and testing activities that involve upstream and/or downstream parties and have cross-functional dependencies.
• Conduct a Credit Card Benchmark Study to provide credit card using organizations in the LAC Region and their card issuers with information that will help them to maximize the benefits they receive from using or providing a credit card.
• Work with vendors and manage deliverables in the SOW.
• Review and escalate development related issues and risks that impact overall project execution and success.
• Participate in technology and vendor selection efforts.
• Manage relationships with 3rd parties such as rich media vendors, publishers and media agencies.

Confidential, Miami, FL

Sr. Project Manager - VP

Responsibilities:

• Ensure all software delivery services are delivered in accordance with agreed Service Level Agreements and agreed Project Plans.
• Prepare project documentation including but not limited to Project Charter, Project Plan and Project Schedule.
• Manage & deliver the overall requirements gathering process. Document use cases, process flows & interview business contacts to produce requirements documentation.
• Responsible for meeting agreed targets in terms of quality, time, scope and cost, while maintaining customer satisfaction.
• Provide support in the Software/Application Integration Testing to verify functional, performance, and reliability requirements specified on the design phase are met and meet the customer’s expectations.
• Responsible for the creation and execution of User Acceptance Testing in order to validate the new system/application’s ability to meet the original business objectives and system requirements. All functionality and performance of the systems/applications were validated via any or all of the following tests; Performance Tests, Functionality Tests, Stress Tests, Security Tests and Recovery Tests.
• Implemented a Corrective Action Request (CAR) process to focus the team on; Review of nonconformities, determine their cause, evaluate the need for action, and the ability to implement the action needed to correct the issue. The team successfully delivered against the goal of attaining a 97% defect free package output.
• Implemented a Daily Priorities and Packaging Queue Review Call with the purpose of reducing escalation calls to Sr. Management. Customers are now able to prioritize their requests in a dialogue with the Customer Assistance team and members of the Prioritization Committee. Those requests that present a challenge or where the customer is technically challenge, are manage by the team during the submission process and requirements gathering. At the end of these sessions, a technical document is prepared where both parties agree to what the customer’s packaging needs are. As a result, the team reduced escalations by 95%.
• Successfully instituted a Six Sigma based metric management program which resulted in the reduction of our average time to develop new packages from 16.3 days to 6 days or a 63% reduction.
• TEMPEffectively managed and instituted Process Improvement initiatives that allowed the team to absorb the inclusion of the Thin App process into the existing BAU workload. This endeavor had to be executed without an increase to costs or loss of productivity gains. The team successfully absorbed the steps involved in proactively streaming production approved MSIs. The result was a process that included App compatibility services as well as package streaming capabilities.

Confidential, Miami, FL

Operations & Technology Project Manager - AVP

Responsibilities:

• Supervised a team of three employees in support of the day-to-day activities and work assignment for a department of 40 employees.
• Managed the day-to-day operational and tactical aspects of multiple projects to ensure project documents are complete, current, and stored appropriately.
• Prepared business strategies by conducting needs analysis, developing plans, budgets, deliverables, and performance measurement tools.
• Provide support in the Software/Application Integration Testing to verify functional, performance, and reliability requirements specified on the design phase are met and meet the customer’s expectations.
• Responsible for the creation and execution of User Acceptance Testing in order to validate the new system/application’s ability to meet the original business objectives and system requirements. All functionality and performance of the system/application were validated via any or all of the following tests; Performance Tests, Functionality Tests, Stress Tests, Security Tests and Recovery Tests
• Automated 70% of contract initiations on the current product processor application via the use of an electronic Availment Ticket sent systematically through our network/servers.
• Implemented a work flow system to reduce account opening cycle time by 3 days and deliver superior customer service by providing on-line data availability.
• Prepared and analyzed MIS reports to identify productivity, availability and quality trends and provide process improvement recommendations.
• Provide weekly and monthly project performance reports for Sr. Management review.
• Create and maintain project agreements, project plans and issues log.
• Provide technical guidance to other team members and serve as the primary client contact between the business users and technology team.

Confidential, Plantation, FL

Staff Engineer

Responsibilities:

• Supported the introduction of new products and services into production through workflow design and documentation.
• Developed, designed and deployed a Graphical User Interface in the Customer Service Reconciliation department through the use of the Six Sigma Design methodology.
• Spearheaded a project team in the design and deployment of a new productivity and availability reporting system.
• Led a cross-functional team responsible for the development and implementation of continuous process improvement processes in the Customer Service area.
• Conducted time studies and prepared process flows in the Reconciliation Unit in order to establish productivity goals.
• Created and maintained project agreements, project plans and issues log.
• Prepared and validated Cost Benefit Analysis (CBA) for various automation initiatives.
• Facilitated weekly team meetings to gather, prepare and distribute project updates.
• Prepare and analyze MIS reports to identify productivity, availability and quality trends and provide process improvement recommendations.