PROFESSIONAL SUMMARY

• Strong technology training professional with a proven track record of successfully leading and delivering enterprise ERP change management and training programs.
• Extensive experience in instructional architecture, design, development, and delivery using best - in-class methodologies & tools.
• Experience working with Global 50/100/500 and government clients in instructional, technical, analytical, sales, support, and project management capacities.
• Skilled in analyzing needs, identifying and mitigating risk, communicating vision and managing solutions.
• Proven skills in implementing change management and communications of major system implementations for clients of many sizes in many industries/markets.
• Highly computer/technology literate and able to learn and navigate new software quickly.
• Able to work autonomously and remotely to efficiently direct teams and meet project goals.
• Proficient in written and verbal communication skills, able to effectively communicate across many projects and teams and communicate to all levels of management.
• Demonstrated ability to manage relationships and people.
• Common sense, great judgment, and a good sense of humor.

CORE COMPETENCIES

• Project Management
• Program Management
• Enterprise application (ERP) implementation training programs
• Enterprise Learning Solution Architecture
• Curriculum & Instructional Design of Blended Learning Solutions
• Change Management
• Training Program Team Leadership
• Live & Virtual Training Delivery
• Human Resources & Employee Onboarding Training
• Supply Chain Training & Support
• Coordination & delivery of on-site & remote technical support
• Remote Conferencing & Training Delivery

TECHNICAL SKILLS

• PeopleSoft
• SAP
• Workday
• SalesForce
• Veeva CRM
• Microsoft Windows
• Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Access)
• Outlook
• Teams
• OneNote
• SharePoint
• Project Professional
• GSuite
• Zoom
• Learning Management Systems (LMS)
• Articulate 360
• User Productivity Kit (UPK)
• Assima ATS

PROFESSIONAL EXPERIENCE

Senior Program Manager

Confidential, NY

Responsibilities:

• Coordination of strategic training direction for of Eagle’s largest training clients
• Strategic management of training projects >$100,000.
• Ultimately responsible for all training assessment, design, development and delivery projects for tier 1 & 2 clients.
• Daily responsibilities include organizing and hosting client, team and content meetings along with managing timelines, budgets, resources, deliverables and revenue forecasts for 15-20 concurrent training projects.
• Led teh development of change, training and support programs for PeopleSoft HCM, FIN, and SCM modules across three hospitals and related clinics effecting over 4,000 users.
• Focused on planning, developing and delivering end-user communications and training in eProcurement, Employee Self Service and Manager Self Service.
• Successfully coordinated end user support plan and ran teh PeopleSoft support center at go-live.
• Assumed responsibilities in teh entire procure to pay process providing training, support and functional consultation as users acclimated to teh new system.
• Provided operational support in hospital human resources, stockroom operations and accounts payable groups.
• As a member of teh elite training team, I halped to create and implement an effective instructor-led delivery model.
• Delivered training to over 7,500 associates on PeopleSoft Employee Self Service, Manager Self Service and Procurement modules with highest evaluation marks.
• Provided shoulder-to-shoulder support for associates in proctored labs throughout teh Symphony go live.
• Via Christi was deemed teh smoothest in Ascension’s 4-year history with Symphony rollouts in large part due to teh very effective change management, training and support provided by our team.
• Member of a specialized & elite team delivering messaging and training worldwide for UTC’s enterprise-wide strategic sourcing and supplier relationship management initiatives.
• Management training for VPs, directors and line managers.
• Achieved a 95+% instructor satisfaction rating.

Program Training Lead

Confidential, Calgary, AB

Responsibilities:

• Member of teh Accenture Managing Organizational Change team
• Developed teh training strategy, overall training development approach, deployment plan, and training tool selection for this enterprise-wide SAP supply chain process and system upgrade initiative.
• Teh program eventually rolled out to 38,000 employees of Suncor worldwide.
• Member of teh change management and training team for teh Shared Service Center and PeopleSoft 9.1 implementation project dat rolled out to over 160,000 users in over 50 hospital networks nationwide.
• Responsible for teh successful development and delivery of teh curriculum of UPK-based courses and reference materials for Ascension’s Shared Services Center, their Siebel CRM system, and other tangential call center support applications.
• Provided leadership in teh administration, creation of development standards, enhancement of teh end user experience and creation of teh overall development, review, and deployment process for teh UPK development system.
• Responsibilities grew to include development and delivery of training modules for PeopleSoft 9.1 Supply Chain (eProcurement & Inventory), Human Resources (Employee Self Service), and Finance (General Ledger and Accounts Payable) modules.
• Developed and trained managers & users on teh Kronos Workforce Central time management system.
• Developed teh overall team strategy for creating effective and engaging instructional design and training delivery.
• Assisted in teh management of logistical and technical support of teh initial large-scale training events.
• Coordinated business needs analysis, design, and subsequent development and delivery of highly successful enterprise-wide technology and employee effectiveness training solutions.
• Effectively managed highly creative development teams, timelines, budgets, scope, and delivery of eLearning, V/ILT, and blended training solutions on Siebel CRM, Cognos, SCC Soft LIMS, MS Outlook, LMS technologies and numerous other technologies for healthcare, government, pharmaceutical, and biotechnology clients - many globally.
• Created and managed training programs dat went well beyond technology training and included many elements of learner motivation and change management.
• Developed and delivered training on system-level technologies such as HP-UX/UNIX operating system, networking, administration, architecture, and programming classes/curricula - all with excellent results.
• Co-authored Teh HP-UX System Administrator's "How-to" Book (Prentice Hall)
• Created, organized and managed spiritual enrichment programs such as mission trips and community outreach activities as teh chaplain of Keuka College.
• Served as relief worker and chaplain with disaster relief organizations such as Samaritan’s Purse.
• Served on teh management team of Samaritan’s Purse Operation Christmas Child in teh Baltimore gift processing center.
• Developed and delivered various technical and non-technical classes including Introduction to Computers, Microsoft Windows, MS Office applications (including beginner to advanced training in Word, PowerPoint, Excel, and Access), as well as management and employee certification training solutions for local companies as an adjunct instructor for teh Finger Lakes Community College.
• Organized, inventoried, provided technical support for and administered teh campus computer network, then analyzed needs, and developed a plan for future enhancements when working for teh Mid-America Theological Seminary. I also designed and developed a database system to automate teh tracking and reporting of student ministry activities. As an adjunct instructor, I designed, developed, and delivered associate level computer/technology courses for ministry professionals.
• Provided pre- and post-sales technical support for Forté Software - a high-end, mission-critical client/server application development environment.
• Built a customer training team and managed 5 - 25-person integration consulting teams for large computer system integration projects in both large and small corporations (manufacturing, telecom, financial, and others) with Idea Integration.
• Analyzed business processes and systems architecture then designed teh new process/system architecture of teh worldwide SAP order fulfillment system as part of teh Hewlett-Packard Medical Group’s Program Management and Implementation team.
• Served as a customer training advisor to HP’s Worldwide Customer Support Organization and teh Open Software Foundation (OSF).