SUMMARY

• IT professional with over eight years of experience leading and managing multiple changes through company - wide operations including, infrastructure, business, integration implementation and web-based application development using agile method of development coupled with human centered design implementation.

PROFESSIONAL EXPERIENCE

Confidential, Woodlawn, MD

Program/Product Management Lead

Responsibilities:

• Provided program management support to clients under Program Management Office for 4 Scrum teams with 30+ resources across 2 main capabilities (Patient Assessment, Reporting).
• Coordinate Subject Matter Experts (SMEs), vendors and client to define and prioritize business value for Minimal Viable Product (MVP).
• Consolidated over 700 quality measures into 300 measures for the CMS Quality Reporting program.
• Manage Agile Product backlog with scum teams to prioritize user stories to be developed in upcoming iterations with clear acceptance criteria.
• Partner with client(s), strategists, experience leads, and architects to frame business goals and value pools from which we can shape product and provide transformative quality customer experience.
• Creating and delivering product management artifacts including Stakeholder Analyses, Journey Maps, Product roadmap, Personas, etc.
• Support Product Managers (PM) and Product Owners (PO) and Portfolio Leadership, in planning and prioritization (Epics, Features) product roadmap of the Program incremental development and releases. Manage Healthcare Quality Reporting Program and Inpatient Rehabilitation Facility - Patient Assessment Instrument (IRF - PAI) for Medicare, Medicaid (CMS) and CHIP programs.
• Lead sprint planning, standups, reviews, and retrospectives.
• Mapping the detailed product roadmaps features (infrastructure, DevSecOps, QA, UI/UX workflow processes with MS Visio and Lucidchart) to the Enterprise/Solution Epics.
• Integrated the Legacy system into the newly web-based COTS products.
• Coach new team members, clients, and stakeholders in the of Scaled Agile methodology (SAFe)
• Establish support to Agile Release Train and Solution Management Team (SMT) in tracking of the sprinting team’s progress and completion of all artifacts (Team Velocity, Goals and Objectives).
• Represented the team during the Backlog Refinement, Sprint Planning, Sprint review, Sprint Retrospectives, System Demo, Inspect & Adapt and Program Increment session (PI) events.
• Create, estimate, track, and provide KPI metrics for a multi-level leadership across multiple projects.
• Provided leadership with set of scrum team's metrics of their performance for each of the program increments (velocity, story count, number of bugs committed vs completed and team capacity).
• Reduced Medicare error correction rate resulting in cost savings and improvement of quality of care.
• Establish project management standards according to Agile Methodology in conjunction with federal governing board’s vison and mission in developing the roadmap.
• Conduct contractor meetings and followed up on action items and team assignments.
• Define and implemented with program management leadership the strategy for epic, features in backlog definition & prioritization sessions for Minimum Marketable Functionality (MMF)
• Mapping infrastructure, wireframes, and workflow processes with MS Visio and Lucidchart.
• Manage various dashboards from JIRA, Confluence, Big Picture, and Structure for efficient project tracking.

Confidential, Woodlawn, MD

Senior Product Owner

Responsibilities:

• Responsible for a large initiative to integrate more TEMPthan 20 web-based CMS applications into the one stop shop “Enterprise Portal” and coordinated with other teams like (GDIT, NG, CGI, Lockheed, Leidos, AWS, etc.)
• Followed the Department of Health and Human Services and its related agency requirements, rules, regulations, and security compliance aligned with SDLC project development.
• Participated in Scrum ceremonies as a Product Owner, tracked features from start to end, managed project backlog, and provided timely report to Management and Stakeholders.
• Serve as a voice of the customer among the cross-functional team, always understanding the customer needs.
• Identified project milestones to align them with the project plan according to CMS XLC standards.
• Established and maintained effective professional relationships with internal and external teams.
• Solicit and document Business Requirements, User Requirements, Functional Requirements, Non-Functional Requirements for client and other stakeholders.
• Partnering with UI/UX and Human Centered Design colleagues to ensure an intuitive approach that meets customer and employee needs.
• Working with cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions.
• Track and monitor key performance indicators. Establish annual goals and objectives for products and service.
• Analyzed legacy systems to identify improvements to implement into the new system.
• Preformed Application integration activities into CMS Enterprise Portal for various verticals/applications (MDM, PECOS, COGNOS, FFE/HIOS, ONE PI, IDM, QMAT, UCM, PRIS, QPP, Etc.)
• Led and organized applications weekly integration meetings with 10 application teams.
• Created Dashboards, Metrics Reports for the Stakeholders and provided daily reporting to CMS Portal Government Task Lead (GTL).
• Conducted a gap analysis between application and stated customer requirements and collaborated with Architects and Developers to estimate project impact.
• Served as liaison between Stakeholders, Client (CMS), external teams and executive management and coordinated application onboarding process.
• Developed and executed detailed test plans, as well as, coordinated integration and end-to-end system and integration testing.
• Provided customer support to detail and convert business requirements into system functional, non-functional, and operational requirements.
• Collaborated with product owners, solution managers, and cross-functional product managers, to ensure alignment towards the same program increment (PI) objectives, goals, and Business Value.
• Experienced with a modern requirements and release management tools such as DOORS, Requisite Pro HP ALM, JIRA, Confluence, Service Now etc.
• Supported the development staff and subject matter experts (SMEs) to ensure requirements meet specification and client expectations.
• Outlined user roles and privileges via HARP access control of the Atlassian suite.

Confidential, Woodlawn, MD

Lead Project Business Analyst

Responsibilities:

• Supported the initiative of the Affordable Care Act (ACA) Systems Integration (SI) contract.
• Reviewed and analyzed existing processes and procedures for gaps and improvement opportunities.
• Worked in close collaboration with Operations Analysts, Site Reliability Engineers, System Developers, Master Schedulers, Business Analyst and Technical Architects in creating project metrics, requirements, operating procedures, and document weekly accomplishments.
• Conducted User Acceptance Testing (UAT) and user acceptance validation.
• Develop appropriately detailed specifications for product features so that they are clearly understood by the development teams.
• Collaborating with Agile Scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; including participating in agile team ceremonies such as print reviews/demos.
• Engaging with stakeholders to define and implement end-user testing and concept validation, and to gain insights and identify customer/employee needs and solution.
• Identified Risks and Issues and collaborated with management on mitigation and contingency strategy plans.
• Implemented complex PRD (Project Requirements Document) and developed a Project charter based on the scope and requirements of the customer’s vision and strategy.
• Wrote a comprehensive communications strategy plan for maintenance notification process.
• Proactively communicated and collaborate with stakeholders, vendors, and partners to guide the Agile process.
• Tracked the progress and quality of work being performed by 3 scrum teams.
• Monitored computing resources within the data center hosting environment.
• Collaborated with project managers in establishing Deliverables and Agile Release Processes.

Confidential, Towson, MD

Operations and Maintenance Analyst

Responsibilities:

• Developed solution hypotheses iteratively, based on industry market trend analysis.
• Collaborate with the development and infrastructure teams, to develop consistent release schedule and manage stakeholder expectations.
• Partner with internal and external teams including dev ops, architects, release train engineer, PMO, testers, user researcher’s, and business analysts from product ideation to delivery.
• Collaborate with Business Owners to develop and refine the product vision, roadmap, and features.
• Translate the product strategy into clearly prioritized user stories and business requirements.
• Define project/product milestones and deliverables.
• Establish and maintain a healthy product backlog with well-crafted user stories and acceptance criteria.
• Collaborate with internal and external software engineers in analysis and design.
• Serve with the Project Manager (PM) on Work Breakdown Structure (WBS), as well as managed schedules, deadlines, resources, and project tasks.
• Investigate customer complaints and resolved problems by providing fast customer service.
• Review performance data to measure productivity and goal achievement for cost reduction.
• Determine staffing requirements, and interview, hire and train new employees, and oversee personnel progress.