Safe Scrum Master Resume

SUMMARY

An accomplished and integrity - driven Scrum Master with a strong concentration and enormous success utilizing Agile methodology, focusing on end-user value to improve business objectives.
Extensive experience in designing, developing, and implementing innovative business process modeling and system solutions using software development methodologies.
Accomplished servant-leader capable of delivering projects on time and budget by effectively collaborating, facilitating, leading, and coaching Scrum teams and organizations.
Healthcare environments with primary skill in the Business Analysis, Requirement gathering, documentation, and Testing Client/server applications

PROFESSIONAL EXPERIENCE

Safe Scrum Master

Confidential

Responsibilities:

Successfully monitored operations of programs to ensure policies and procedures are being followed, goals and objectives are met, and services and projects are being accomplished efficiently and effectively.
Develop and manage the implementation of goals, objectives, policies, procedures, and work standards with all applicable regulations.
Protected team from internal and external distractions to help them focus on daily QA activities to be productive and able.
Actively participated in sprint planning activities, daily stand-ups, sprint reviews, sprint retrospectives conflict resolution meetings. Fostered a trusted and collaborative team environment where problems can be raised without fear of blame or judged with a complete focus on problem resolution.
Experience coaching teams on Agile estimation techniques, self-organization, cross-functionality, and full agile adoption.

Business Analyst | Scrum Master

Confidential

Responsibilities:

Performed research analysis, and resolution of account issues through the use of reports and also help review, validates, and/or analyze reports that function as a control to existing processes.
Conducted JAD sessions with business users and stakeholders to define project scope, identify the business process flows whilst determining whether any as-is and to-be proposed requirements are impacted by the new development efforts.
Executed SQL to extract data from different sources and presenting the data in an easily understandable way for the business process data flow design of each project documented.
Developed, maintained, and implemented strategies to resolve any issues discovered in workflow or business processes and overall business functions.
Product implementation project- led a team for all SDLC milestones to complete benefit product implementation achieved 99.6% acceptance rate.

IT Support Analyst

Confidential

Responsibilities:

Analyzed, diagnosed, and corrected hardware and/or software errors associated with EMR (electronic medical records.)
Provided operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
Troubleshoot hardware and software issues on desktop, laptop, and tablet computers and also providing level one and level two, desktop and technical support.

IT Support Analyst

Confidential

Responsibilities:

Assisted customers of all technical levels, through efficient troubleshooting of internet connections, phone services and email support, and video-related issues over the phone.
Carefully analyzed and provided hands-on support for simple to moderate inquiries.