SUMMARY

• I am a passionate Salesforce Administrator / Project Manager / Coordinator with a 10 - year track record of developing successful business strategies, analyzing processes, and implementing solutions to achieve organizational goals while managing projects throughout all phases.
• I leverage Salesforce Sales Cloud and Service Cloud to provide any Sales Organization and Client Success organizations with the capabilities, functionality, Process Builder automation, Flows, and Reports with Dashboards they need to engage with their teams, to provide a great experience and be productive.
• I am responsible for the core architecture and data of the salesforce instance, project teams, and cross-functional collaboration following scrum, agile and iterative processes in sprint planning.

PROFESSIONAL EXPERIENCE

Salesforce Administrator

Confidential - Atlanta, GA

Responsibilities:

• Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.
• Maintain and customize Sales Cloud and Service Cloud applications.
• Build custom reports, dashboards, and workflows.
• Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues
• Develop training materials and provide training and support to SalesForce.com end users
• Maintain database for integrity and accuracy including cleansing and duplicate record management
• Manage all sales related technical resources and migration of data into Salesforce
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
• Work with databases to extract and manipulate data for quality control, assurance, and aprocess improvement, as well as reporting requirements
• Build data fields, screens, templates, and user-defined functionality, as required
• Perform complex analysis and troubleshooting for NBH’s various third party applications and integrations
• Administrative Support
• Generate a variety of sales related reports
• Administer email templates utilized within the sales group
• Administer KPI and related reporting for the sales group
• Coordinate activities between sales and other departments (such as marketing and training)

Project Manager

Confidential

Responsibilities:

• Plan, Execute, organize and prioritize Projects and rollouts.
• Manage the administrative process from first contact to final invoice and beyond.
• Ability to work in a fast-paced environment; proven ability to work effectively under pressure & meet deadlines for projects and rollouts.
• Communicate changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that issues and solutions are understood.
• Accounts payable and accounts receivable.
• Process Submittals from subcontractors, maintain daily, submit paperwork for subcontractor access onto restaurant installations.
• Investigate discrepancies in goods receipts against PO, locates error sources from inventories, and initiates corrective actions.
• Participates in process improvements, as necessary.
• Responsible for learning and understanding invoice requirements for each contract assigned as these vary per contract.
• Responsible for recording invoices as well as assisting in preparation of Contract Closeouts, Month End Analysis and various reports.
• Assist the Project Team by helping to manage large data spreadsheets received from our clients and create pivot tables and create merge files with extreme accuracy.
• Report discrepancy findings to management and make recommendations for improvement, as necessary.
• Financial reporting, including balance sheets and profit & loss statements.
• Collaborate in the planning, design, development, and deployment of projects. Responsible for recording invoices as well as assisting in preparation of Contract Closeouts, Month End Analysis and various reports.
• Assist the Project Team by helping to manage large data spreadsheets received from our clients and create pivot tables and create merge files with extreme accuracy.
• Report discrepancy findings to management and make recommendations for improvement, as necessary.
• Financial reporting, including balance sheets and profit & loss statements.
• Collaborate in the planning, design, development, and deployment of projects

HR assistant/ Office Administrator

Confidential

Responsibilities:

• Responsible for daily entry of accounting transactions.
• Routinely exceeded call-handling goals, closing an average of 60 calls daily (25% above quota) with a 75% first-call resolution ratio and an average talk-time of 5.5 minutes -- well below 7-minute goal.
• Diagnosed, troubleshot and resolved a range of software, hardware and connectivity issues.
• Excelled in asking probing questions and researching, analyzing and rectifying problems.
• Handled accounts payable (A/P) duties, reconciled invoices, researched unreconciled payables and unmatched purchase orders, and tracked shipping discrepancies, billing errors.
• Analyze financial data and produce financial reports.
• Perform Book keeping for all financial transactions.
• Managed inventory.
• Billed manifested invoices and resolved billing/delivery discrepancies.
• Administered accounts payable and accounts receivable
• Assisted in month-end billing, closes out and prepared reports, and assisted with annual inventory count.
• Assisted with budget preparation.