SUMMARY

• Well - rounded and diverse Program/Project Management background including but not limited to: full cycle project management for small, medium, and large projects, application and process design and implementation, program/project status reporting and presentations, people management, data management, risk and issue identification and management, change management, governance and key stakeholder management, forecasting, budgeting, dashboarding, ad hoc reporting and analysis; in the Healthcare, Technology, Energy, Financial Services/Insurance industries.
• Strong leadership and relationship building skills: Skilled at “managing up”. Led several key, large and small scale projects to completion, on time, on budget, by managing, influencing and motivating team members to accomplish deliverables; Work cross-functionally; Exercise time management skills; Develop project plans and dashboards.
• Extensive systems experience: Ability to quickly master systems and databases within 1 month of introduction/training. Advanced or proficient in various programs and systems like recent versions of:
• Goal and detail oriented with “Big Picture” focus: Produced timely and value-added reports while contributing to the development of operational plans and strategy in a matrix environment.
• Lean Basics Certified Agile Methodology Waterfall Methodology SDLC

TECHNICAL SKILLS

• Oracle/ OBIEE
• SAP/ SAP BW
• COGNOS, TM/1
• RPM, PPM
• Confluence, JIRA
• Tableau
• Salesforce.com
• ServiceNow
• Workday
• MS Excel, Word, SharePoint
• MS Outlook, PowerPoint
• MS Project, Access, Visio

PROFESSIONAL EXPERIENCE

Program Manager

Confidential, Atlanta, GA

Responsibilities:

• Manage program and collaborate with cross-functional teams to coordinate Insights, Analytics & Marketing's (IA&M) plan and scope, deliverables, required resources, work plan, budget, and timing for initiatives. Apply a structured methodology and lead IA&M's activities.
• Evaluate existing processes for fund launches/liquidations, mergers, regulatory communications, data source or disclosure changes and acquisitions integration and design improvements, align responsibilities with efficiency, gain consensus and document these enhanced processes and SLAs.
• Identify ownership for digital assets and processes, leveraging go-forward platforms, partnering to revise experience and processes as warranted.
• Create documentation and process enhancement along with management of the current workflow.
• Support the design, development, delivery and management of communications within IA&M.
• Provide input, document requirements and support the design and delivery of SLAs and associated training needs for changes.
• Establish management systems and processes that drive continuous growth in maturity of processes and capabilities in business readiness.

Program Coordination Analyst

Confidential

Responsibilities:

• Supported programs and finances for the Global Logistics and Mail Innovations (GLM) Program Management Office (PMO).
• Generated status reports, scorecards, and Organization charts.
• Tracked GLM PMO financials.

Sr. IT Project Manager

Confidential

Responsibilities:

• Managed IT project/program deliverables, using Waterfall and Agile methodologies, including the management and mitigation of risk for Quality Assurance (QA), Data Provisioning, Financial Reporting User acceptance Testing (UAT), and Financial Reconciliation Tool projects, related to the Mustang Program, which is tasked with the implementation of a new operational system for the United States market.
• Worked with stakeholders and team members to accomplish multiple project activities across regions or functions in order to facilitate goals of transformation project using MS Project Server, JIRA, Confluence, and PPC (SharePoint).
• Engaged internal and external project stakeholders, aligned on expected outcomes and informed about program/project status, key risks, issues, and required actions for success through weekly touchpoint/ governance meetings.
• Provided leadership and key stakeholders with critical information required to make effective, timely decisions.
• Acted as the financial liaison between the Mustang program to implement a new operational system for Hiscox USA and the global Finance Transformation Program to convert from Sun to Oracle across the entire organization.
• Worked with stakeholders and team members to accomplish multiple project activities across regions or functions in order to facilitate the goals of the transformation project.

Sr. IT Finance Project Manager

Confidential

Responsibilities:

• Managed strategic and software development initiatives, using Waterfall and Agile methodologies, with technology and business groups across multiple sites for a post-merger financial system transformation program.

Lead Program Manager

Confidential

Responsibilities:

• Responsible for program oversight and support of large, $100+ Million, multi-year, cyber-security projects, using Agile methodology and Solution Delivery Lifecycle (SDLC), working with Infrastructure teams for the development of network safe-guards.
• Attended project meetings as the program representative to provide guidance on policies and procedures and to provide early identification and assessment of risks and issues to delivering on time and on budget.
• Provided financial controllership of projects' budgets and forecasts, review and approval of Statements of Work (SOW), and monthly financial variance analysis and explanations.
• Performed financial and business risk analysis to support and guide strategic decision-making on IT-related charter and business case development for projects' OPEX and CAPEX spending requests.
• Created insightful presentations for key cross-functional executive stakeholders and project leadership on a monthly basis by gathering data, preparing analysis and reporting through storyboarding.

Sr. Project Manager

Confidential

Responsibilities:

• Acted as Project Manager and Subject Matter Expert (SME) for creation of the MFN Analyzer Tool in Salesforce.com using Waterfall Methodology. This project provided an automated application that performed steps of the data intensive, manual, but critical, MFN Analysis process in one centralized, online location to help reduce and simplify the Order to Cash lifecycle in Oracle. Achieved a 50% time savings.
• Acted as Data Manager for MFN Analyzer Tool responsible for all data and mapping tables; ensured data validity and integrity.
• Led project meetings, developed business case and project plans; created business requirement documents; defined and assigned project tasks; identified potential issues/risks and created contingency plans; managed, influenced and motivated team members to accomplish deliverables by deadlines and within budget, developed user stories, provided post production training. Created current and future state process flows using MS Visio.
• Interacted frequently with Business Unit (BU) Directors, Vice Presidents, and Presidents as well as the CEO and other C-level executives in Finance, Treasury, Sales, Legal, and Credit to provide value added analytics and insights.

Finance Manager/Finance SME

Confidential

Responsibilities:

• Acted as a member and Finance SME of the Customer Care Solutions Call Center (CCSC) Dashboard (Tableau) project team, using Agile and Waterfall methodologies, working directly with the project manager and Business Information Systems team to define and develop requirements, ensure deliverables were met, perform User Acceptance Testing (UAT) and validate data integrity.
• Led multi-million dollar business operations project to consolidate leased office space. Estimated $50M savings over remaining lease term.
• Developed and provided financial analysis and management of the $60M+ annual budget and quarterly forecasts for the CCSC and Service Ops cost centers.
• Led monthly Performance Review meetings with Sr. Finance Manager, Sr. Director, and Directors. Created and compiled executive level PowerPoint presentations on financial and operational performance for quarterly Ops Review.

Project Manager

Confidential

Responsibilities:

• Acted as Project Manager and Functional Administrator for NAST (Natural Account Selection Tool) General Ledger (GL) project, using Waterfall Methodology. Development of this Oracle based enterprise tool allowed Accounting and Finance employees, globally, to have one automated point of reference for defining and determining the proper use of the 500+ Oracle GL accounts.
• Project Manager for the MARS (Management Analysis and Reporting System) financial reporting system conversion project, using Waterfall methodology, for the Confidential Energy Services division, managing a 100+ person global Finance/Accounting and IT team to produce timely deliverables related to the mapping of the Charts of Accounts of 300+ global iterations of various GL systems to correctly feed over 500 GL accounts in Oracle, which fed MARS.
• Led project meetings; defined and developed requirements and created project plans; identified potential issues/risks and developed contingency plans; developed executive presentations, performed UAT, deployed to production.
• Acted as COGNOS Functional Administrator responsible for working with IT to update and maintain the tool.