SUMMARY

• Overall IT experience of more than 14+ years in Information Technology Industry with content management, administration, development and workflow processes and improvements. Successfully managed complex projects with global implementation, and rapidly evolving requirements. Define Business Process; identify the risk, risk analysis and providing baseline acceptance criteria and deliverables.
• Adept in providing Analytical Support to key business Applications / solutions. Account Management. Project Management, Project Schedule, Project Tracking and Team Management. Rich experience in translating Business requirements to understandable IT systems requirements across the city, state and government organizations.
• In - depth knowledge and experience in mobile app / native app design architecture and delivery. Involved in Enterprise Social Media projects. Application research and development (R&D). Intermediate on application architecture, database design, and release management. Worked on various high-end solutions, client/server application development, and relational database design using MS-SQL Server, Oracle Database.

TECHNICAL SKILLS

• IT Infrastructure Project Management - Wintel Environment.
• Software Governance Audit.
• IT Asset Management.
• IT Helpdesk Operations Management.
• IT integration of acquired/merged companies.
• Resource management.
• ELT’s and engineers mentorship.
• IT change management/incident management.
• Process change/policy control management.
• IT consultant for Global IT projects in Cognizant.
• IT consultant for Microsoft, VMware, Citrix and virtualization platforms.
• Project Management.
• Service delivery and management.
• Enterprise Desktop and Server Management. (Windows environment)
• Enterprise Client Security Management - Antivirus Expertise/SCCM/ITAM
• Virtual Infrastructure - VMware/Hyper-v/APP-v/HPDM/HP Multi-seat
• Innovation specialist implemented various solutions.
• Process Improvement specialist implementing various solutions creating efficiency and time savings.
• Operations excellence.
• Automation and implementation.

PROFESSIONAL EXPERIENCE

Confidential

Kofax Production Support Team Lead - Sr. Programmer Analyst

Technology: Kofax Capture 10.0, Kofax Capture 10.2, Kofax Transformation Modules 6.1 (KTM), Kofax Analytics for Capture, RDP, SQL, Oracle, Citrix, Application Monitoring, Microsoft SQL 2008, Windows 7, Windows 2008 R2

Responsibilities:

• Provide PeopleSoft L4 Production support and maintenance for Kofax Modules.
• KTM Used modules for Classification of doc type to project class, allowing for specific invoice rules
• Java - Coordinated Vendor update as images were not viewable on Client machines in Open Text Upgrade. Tested in SIT and UAT and Implemented in PROD Successfully with my team.
• .NET Debugging Custom scripts giving errors like export connector to OpenText and PeopleSoft ERP
• Ensure quality and timeliness on deliverables.
• Prepare and deliver reports on project progress and outstanding issues.
• Identify the risk and execute mitigation plans.
• Provide all Administrative activities for scanning.
• Execute the test specification, test and log defects.
• Provide the user and team with technical documentation to short term and long term fixes to issues.
• Coordination of onsite and offshore teams to be in sync with pending activities with clear communication and understanding.

Confidential

Kofax Production Support Team Lead - Sr. Programmer Analyst

Responsibilities:

• Provide PeopleSoft L4 Production support and maintenance for Kofax Modules. Ensure quality and timeliness on deliverables. Prepare and deliver reports on project progress and outstanding issues. Identify the risk and execute mitigation plans. Provide all Administrative activities for scanning. Execute the test specification, test and log defects. Provide the user and team with technical documentation to short term and long term fixes to issues.
• Responsible for conceptualizing, production, mixing, mastering projects.
• Creating graphics, marketing materials, web design and development for specific business requirements.
• Responsible for distribution and maximizing potential profits with understanding the new media, keeping up with industry news and awareness of new technologies. Provide all Administrative activities for scanning.
• Responsible for granting music licenses of sound recordings to TV/Film Studios
• Responsible for the development, publishing and distribution of iOS and Android applications for company.

Confidential

Kofax Capture and EMC Documentum Specialist

Technology: Microsoft 7, RDP, Microsoft SQL 2008, Oracle, Java, Word press, Adobe Creative Suite Solutions, php, Microsoft Office Suite, EMC Documentum Suite, Kofax Capture Suite

Responsibilities:

• Support for Content Management and Document Conversion Technologies..
• Supporting internal operations of imaging departments
• Interacting with clients/customer service client support and remote desktop support.
• Administrator of Kofax Solutions and EMC Documentum's Application Xtender Solutions.
• Administrative support for ECM IBM FileNet Content Manager - Integration with SharePoint & Office
• Responsible for the development, publishing and distribution of iOS and Android applications for company.
• Build custom workflow processes and custom scripts to update existing and new applications.

Confidential

Business focused relationships

Responsibilities:

• Meeting business manager on regular basis to understand the future requirement/RAMP up’s plan, technical support requirement.
• Make sure adhoc requests are addressed with proper channel.
• Make business teams aware of necessary process and policies.
• Make sure that we understand the requirement before approving Capital appropriation request.
• Make sure all assets are getting delivered within agreed SLA’s of vendor.
• Make sure that all assets are getting tagged as per DSBT/LSBT and server standards.
• Make sure assets are getting refreshed as per CTS standards.
• Make sure that desktop deployment team is maintaining inventory and updating on regular basis
• As a Compliance lead, me make sure we are generating report on regular basis and removing non-compliant entries by taking appropriate actions.
• Launched cSMART (software measurement project and review tracking) to increase the compliance level of organization.
• Have handled IBM software compliance audit by Delloite with no observations/findings.