SUMMARY

• Six plus years’ success managing projects and programs and technology - driven transformations in both executive leadership and consulting roles.
• Proven ability to define business goals, sell concepts, build consensus on direction, create effective workgroups, implement best practices, and support on-time delivery of results.
• A Six Sigma Yellow-Belt with extensive training in project management, business strategy, strategic people change, and the use of technologies to drive operational efficiency and productivity.
• Identifies and communicates opportunities to improve efficiency or effectiveness of work group processes and practices
• Proficient in communication, budget and issue/risk management across all stakeholders impacted by the scope of the project
• Program Leadership / Influence; respected & trusted by all key stakeholders on both IT and Business
• Develops relationships and leverages other experts across the organization, with vendors, and peers at other companies
• Possesses broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways
• Takes lead displaying advanced knowledge in specialized area(s)
• Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles; ability to remove roadblocks and build consensus between cross-functional teams
• Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results
• Possesses strong analytical and management skills and strong ability to independently manage project execution with no / minimal guidance and manage one’s time

PROFESSIONAL EXPERIENCE

PROGRAM MANAGER

Confidential, Austin, TX

Responsibilities:

• Managed portfolio of national cross-functional initiatives across multiple departments valued at $3.7M
• Drove process flow analysis and process redesign to maintain and grow the business relationship
• Developed metrics and analyzed data for performance indicators (KPIs) to ensure budgets, deliverables and effectiveness of the services
• Built connections at all levels of partner and customer to review and recommend or approve contracts and cost estimates
• Prepared and briefed proposals, reports and findings to executives and CxO/VP level customers, internal and external stakeholders
• Provided pricing support to new business pursuits and other teams; revamped RFP/quotation management, bid analysis and strategies; reduced quoting time by 20% and provided rapid feedback to customer partners
• Analyzed technology, resource needs and market demand, to plan and assess the feasibility of projects
• Took lead to negotiate new pricing and proposal strategies for 2 strategic accounts; increased gross margins by 20% and exceeded company goal by 5%

CUSTOMER ENGAGEMENT MANAGER

Confidential, Austin, TX

Responsibilities:

• Served as the main driver to develop a trusted advisor relationship with clients, project and program stakeholders to foster growth and multi-channel customer service and support
• Served as main point of contact for consulting and negotiating with clients to prepare project specifications to meet customer requirements
• Coordinated projects, making detailed plans to accomplish goals and directing the integration of technical activities
• Managed the full project life cycle ownership from initiation to deployment in simultaneous major and minor projects
• Engaged enterprise clients for strategic consulting engagements to create detailed work plans
• Built and executed 80+ projects while maintaining exceptional customer service; 98% on time rate, 95% satisfaction rating
• Developed new business opportunities; worked with external client partner to increase coverage area; account increased revenue by 50% in 3 quarters

PROGRAM MANAGER

Confidential, Pflugerville, TX

Responsibilities:

• Led and managed facilities management department overseeing 175 personnel, a $900,000 budget and 31 facilities
• Engaged in strategic thought leadership to identify additional cost and operational efficiencies
• Used market and industry intelligence to identify and qualify new suppliers and use data to support the business and delivery of services
• Analyzed data to create metrics for employee pay and turnover statistics
• Recruited employees, assigned, directed, and evaluated their work, and oversee the development and maintenance of staff competence.
• Created employee engagement program; attained 90% retention rate in volatile industry; program benchmarked in multi-district study as top 10%
• Drove subsequent cost reduction; saved over $40k in supplies and utilities based upon similar projects in previous years

PROGRAM MANAGER

Confidential, Vandenberg, CA

Responsibilities:

• Managed department over user evaluation and acceptance of the largest space control system software integration for $4 billion 24/7 global command and control center
• Developed, coordinated, and implemented standardization best practices, feedback, to assess organizational productivity for over 350 people in 26 unique technical certified crew positions
• Coordinated and drove cross-company communication and interlock with internal and external stakeholders
• Managed all aspects of evaluation policies/procedures; assessed program effectiveness across 6 divisions; audited 24 inspectable areas; closed 5 major discrepancies; awarded professional team award
• Trained 30 SMEs and engineers in developing simulation scenarios for software product development test and evaluation
• Logged 400 hours of simulation to prep for live environment
• Accepted 4 software deliveries on time

EXECUTIVE OFFICER

Confidential, Patrick AFB, FL

Responsibilities:

• Hand-picked as the Director’s focal point for corporate administration, staff interaction, project monitoring and correspondence for space launch program with assets of $20 billion
• Executed policies for the Director on all matters for space lift operations for world’s busiest space launch site in launch services, human spaceflight, mission control center operations
• Developed and delivered PowerPoint presentations to various audiences, including the CxO level project team, sponsors and key stakeholders.
• Functional manager of PMO for space launch operations responsible for leading and directing 30 project managers during busiest operations tempo in 10 years; achieved an industry record 5 rocket launches in only 20 days
• CxO’s point man for corporate administration, staff interaction, project monitoring and correspondence; liaison to 7 corporations, 17 industry agencies and 8 companies
• Rated top 3% of 65 Air Force Officers within peer group
• Won Company Officer of the Year Award- promoted