SUMMARY:

Experienced Fortune 500 Business Analyst, Certified Scrum Master and SAFe® Agilist specialized in Agile transformations.

TECHNICAL SKILLS:

Agile ALM, Rally, VersionOne, Jazz

Scrum, Kanban, Planning Poker

Scaled Agile Framework®SAFe®

Telecom, OSS, BSS

Trello, LeanKit, TargetProcess

JIRA, Confluence, Jenkins

Visio, Wireframes, AWS, Azure

SQL, JQL, TFS, .NET

DevOps, TDD, FDD

BABOK, ITIL

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

Scrum Master

Responsibilities:

• Team lead for the development of product backlog, prioritization, sprint planning and reviews.
• Coach team and provide constant coordination and communicating with upper management.
• Guide the demonstrated initiative and determination in assuring the team has a robust well managed Scrum process in order to improve VA Healthcare IT processes.
• Lead all Scrum related ceremonies, including: daily standup, grooming sessions, sprint retrospectives, and sprint planning ceremonies.
• Coach teams on the basics of Scrum or Kanban (as needed) in simple terms
• Provide leadership in identifying iterative process improvements and methods to streamline adoption of the methodology.

Confidential, Alpharetta, GA

Scrum Master

Responsibilities:

• Scrum Master responsible for coaching and two teams on Agile methodology, facilitating the scrum process and removing roadblocks to get teams working more effectively.
• Partnered with a 3rd party vendor using a continuous, transparent process improvement philosophy Confidential all levels of the development organization to deliver a global digital identity mobile solution.
• Team facilitator for major initiative to assist teams with limited Agile experience to develop and strengthen Agile mindsets within service development and product management divisions.
• Coached new/immature scrum team on Agile principles.

Confidential, Atlanta, GA

Scrum Master

Responsibilities:

• Member of Scrum of Scrums team using Scaled Agile for a phone landline migration from a legacy circuit - switched voice network to a VoLTE (Voice over LTE) platform.
• Trained the Development teams incorporating Atlassian tool suite, Rally and Rational Jazz and multiple Kanban boards through to completion.
• Scrum Master for two DevOps teams co-located globally to create user stories for Broadsoft and Ericsson VNFs (Virtual Network Functions).
• Assisted teams with migration of technical/non-technical requirements to the new IBM Application Lifecycle Management system.

Confidential, Atlanta, GA

Agile Transformation Lead

Responsibilities:

• Champion for new Agile and Iterative requirements management initiative to implement JIRA/Confluence to collect user stories.
• Trained users to use system tools to manage their Waterfall projects and migrate to an Agile transformation.
• Member of 15 Scrum-of-Scrums that coached and facilitated daily standup meetings, backlog grooming, planning poker, sprint planning, sprint review (demo) and sprint retrospectives.
• Designed, implemented and trained users on Scrum and Kanban boards to establish world-class customer transportation reservations globally.

Confidential, Atlanta, GA

Business Process Analyst

Responsibilities:

• Senior analyst on a team to gather requirements and proactively communicate and collaborate with the Solutions Architects to optimize the new Total Cloud Phone System.
• Analyzed needs and delivered Jira work flows and user stories needed to drive change and challenge antiquated processes.
• Worked with all business units to successfully configure and manage the velocity and burndown charts.

Confidential, Atlanta, GA

Lead Business Analyst

Responsibilities:

• Lead on a project to oversee and coordinate the activities for multiple business analysts for elicitation of requirements and user stories for a new, internal web based reservation system.
• Managed the Sprint Backlog for the business stakeholders. Worked with the internal development and offshore development teams to create user stories and tasks.
• Introduced the BABOK best practices by aligning all the business analysts to the new PMO structure introduced Confidential the NW Airline merger.

Confidential, Atlanta, GA

Business Process Analyst

Responsibilities:

• Created new user stories for the online transaction processing for small and mid-sized merchant based on the Payment Card Industry-Data Security Standard (PCI-DSS).
• Assisted with the creation of the user guide and standard operational documentation.
• Prepared and managed the Requirements Traceability Matrix (RTM) used to monitor the status of the project through Phase I turnover to outside vendor.

Confidential, Aiken, SC

Sr. Business Analyst/Scrum Master

Responsibilities:

• Managed the planning, integration, and implementation of a new Enterprise Content Management (ECM) System using Alfresco and the Information Technology Infrastructure Library (ITIL) best practices.
• Created Standard Operation Procedure (SOP) documentation for a new automated workflow providing content accountability and security while maintaining legacy systems connectivity and functionality.
• Used Scrum daily stand-up meetings to document progress and lessons learned. Assisted with on user stories and retrospectives Confidential the end of each sprint.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Lead analyst working to support initiative portfolio to evaluate and understand feature requirements from a business needs perspective.
• Proactively identified new process opportunities, product enhancements, and architect business solutions.
• Coordinated activities associated with assigned projects, ensuring the project continually met corporate goals and was completed in a timely, accurate, and quality manner.
• Conducted using both theory and practical application to demonstrate how projects evolve thorough collaboration between self-organizing, cross-functional Agile teams.

Confidential, Alpharetta, GA

Business Process Analyst

Responsibilities:

• Integrated IT solutions into business process design flows and developed test cases from user requirements.
• Conducted extensive investigation and reconciliation of wireless data from billing systems using Billdats and Fusion Works tools.
• Assisted in the design and implementation of industry best practices process solutions collaborating with Call Center managers, IT Directors, Architects, and the Product Management Office (PMO).

Confidential, Tempe, AZ

Business Process Analyst

Responsibilities:

• Delivered business process requirements for IT-related business, financial, and operations systems critical to support organizational functions based on ITIL Services Support.
• Generated and compiled reports for baseline processes to recommend improvements to - or new requirements for - business processes and operational support procedures.
• Provided direction and vision for five junior project managers and software engineers to ensure clear communications and assist in implementing the new procedures.

Confidential, Atlanta, GA

Business Process Analyst

Responsibilities:

• Evaluated and created requirements, assisted in the design, implementation, and maintenance of processes to support the new product in all support centers.
• Created Method and Procedure documentation, Visio process flows and wireframes.
• Solicited feedback and recommendations from field champions on modifications to the final product alpha/beta trial.

Confidential, Alpharetta, GA

Business Process Analyst

Responsibilities:

• Created model for 7/24 support coverage to initiate conference outage bridges and prepare and deliver root cause analysis reports.
• Optimized the transformation, change management, and business process reengineering best practices using HP Quality Center.