SUMMARY

• Experienced senior - level IT executive looking to contribute in a high-impact, dynamic, environment. My proven expertise is managing high-visibility, mission-critical IT projects. Recent examples has included managing onsite upgrades at 3,500 remote locations (many open 24/7), multiple company support centers, and nearly 450 independent franchise groups.
• I specialize in implementing multi-million dollar strategic and high-visibility IT initiatives which has a positive impact on business profitability and processes. My goal is to bring my years of technical expertise and proven ability to implement high-touch, customer-centered projects to your company and produce results which exceed expectations. Wif a team-oriented attitude, I enjoy working in high-paced, high-pressure environments which allow me to multitask, manage diverse projects and teams, as well as show my leadership skills and work efficiently wif others.
• Large Scale Project Management - Manager of Implementation and Trend Analysis, Confidential . (DIN-owner, franchisor, and operator of both IHOP and Applebee’s brands. Largest full-service casual restaurant chain in America, 3,500+ restaurants). Manager of Technology Implementation and Support for Confidential . Director of IT, Main and Main Inc. Manager of Software Development, Quality Assurance and Deployment for Confidential (parent of TGI Fridays, Inc.) Network/VPN Design and Administration, Enterprise Migrations/Upgrades
• Helpdesk Management - Call Tracking Systems, EUCS, Hardware Maintenance/Procurement, Enterprise Standardization, Enterprise Virus Mitigation Strategies, Data Recovery
• IT Executive in Public Companies Wif Revenue Exceeding $1 Billion - SOX 404 Compliance, PCI Compliance, HAACP Compliance, Automated Labor Law Compliance in all 50 States
• Remote Database Management (RDBMS)/Real-Time Business Intelligence - Experience in Administering Multiple Remote SQL Installations, Data Flow and Polling

TECHNICAL EXPERTISE

Operating Systems: All Windows Windows 9x, ME, NT, 2000, XP, Vista, & 7, Server/SBS 2000, 2003, 2008, SCO UNIX

Hardware: Barracuda Spam blocker Anti Spam/Anti Virus Gateway, Hardware Enabled VPN

Software: Exchange 2000, 2003, 2007 - Microsoft Office 97, 2000, XP, 2002, 2003, 2007 (Outlook, Word, Excel, Access, Power Point, Visio) - MS SQL Server, SQL Anywhere - Xcellnet, VNC - MS Project - Tivoli Backup Manager, Symantec Backup Exec – Symantec Enterprise Antivirus – Active Directory – SAP, Lawson, JD Edwards, Oracle and various other business applications. All industry leading POS applications and accompanying interfaces.

Networks/Protocols: LAN/WAN – TCP/IP – NETBUI – WINS – DHCP – DNS – POP3 – IMAP – SMTP – FTP – TELNET – VPN – ICMP – NAT – TFTP – Ethernet – VSAT-Provisioning enterprise-wide networks.

PROFESSIONAL EXPERIENCE

Confidential, Glendale CA

Manager, IT Implementation and Trend Analysis-Brand Systems

Responsibilities:

• Project Manager for largest CapEx IT upgrade in IHOP and Applebee’s history.
• Manager of all restaurant technology Implementations, including Implementation Planning, field and franchisee communication, support and remediation planning through multiple major upgrade cycles.
• Managed 55 New Restaurant Openings during 2011
• Managed team assigned to highest-level internal IT escalations
• Implemented standardized platform across 3,500 locations wifin budget and on time.
• Managed full change cycle, including requirements, coding specifications, QA cycle, Implementation plans and all related communications for several large scale projects including Voice of the Guest, Gift Card Bounceback promotions, etc.
• Last Assignment-Project Manager, Confidential . In charge of PCI compliance and largest MICROS upgrade in the history of dineEquity, upgrading 1,400 IHOP locations. Project Manager on Applebee’s POS system and implementation. Contract Manager of internal Development and Implementation departments.
• Prior Assignments-Worked on a variety of projects including Data Warehouse, GL, and Active Directory Migrations. Onsite subcontract work at Ultratech (San Jose, CA). Onsite subcontract at Le Pain Quotidien (New York, NY).

Confidential, Los Altos CA 1

Director of Information Technology

Responsibilities:

• Provided Strategic IT direction and initiatives for hospitality company, including 109 remote locations and approximately 280 million in annual revenue.
• Managed all custom development of GL applications.
• Attained SOX 404 compliance, implemented full hardware replacement and standardization.
• Managed rollout of Micros 3700 Point of Sale system to all stores, upgraded to ensure PCI compliance.
• Implemented WAN/Broadband technology to store level, resulting in savings of $13k per month.
• Implemented Lawson Financials, Lawson Payroll and Lawson Business Intelligence.
• Implemented Compeat food cost/perpetual inventory/ordering system.
• Managed new construction specifications, ensuring that IT needs were met through all phases of construction.
• Implemented Automated Kitchen solution to enable enterprise wide reporting of service times.
• Implemented professional help desk support for all store level systems (109 remote locations), all corporate applications and desktops, and remote users.
• Implemented real-time web based enterprise data warehouse POS transaction reporting, providing live data for key business indicators, enabling remote real time analysis.

Confidential,CA

Manager of Technology Implementation and Support

Responsibilities:

• Led IT team which implemented and supported new technologies for the ESPN Zone concept of Confidential .
• Managed SAP implementation team charged wif installation at nationwide remote locations.
• Managed hardware support for all POS systems, manager workstations, servers, LAN equipment, network equipment and all related peripherals.
• Managed ongoing management training on store systems, providing support to third party applications and interfaces. Led rollout of company-wide initiatives including automated labor scheduling, automated ordering and inventory depletion programs.
• Directed vendor management and implementation of new retail and computer systems.
• Led new construction specifications, ensuring that IT needs were met through all phases of construction.
• Managed technology implementation, training and new initiatives, working wif other divisions wifin Disney to assure that standards of quality, cost and timeliness were met.
• Director of multi-concept hospitality company wif revenue in excess of $200 million.
• Directed selection of new, back office/enterprise/retail system.
• Directed the implementation of enterprise-wide automated polling, accounting and reporting practices, based on overhaul of AS/400-based GL system (JDEdwards).
• Acted as development and implementation liaison between Main Street and parent company.
• Managed technology implementation, training and menu download personnel as well as all corporate infrastructures, such as VPN, polling, e-mail and AS/400 GL system.

Confidential, Dallas TX

Product/Project Manager, Information Technology

Responsibilities:

• Led legacy development, QA and Deployment teams and projects for enhancements to full-charge back office system.
• Assessed and deployed new software/hardware platforms wif emphasis on retail and POS platforms.
• Implemented training initiatives for Help Desk support personnel including technical and soft skills.
• Established a department where there was no formal process, cutting the cost and timeline of software development dramatically and reaching lowest defect rates in company history.
• Managed a team of five analysts, maintaining the quality assurance program for software and PC hardware at a multi-billion dollar, international company.
• Managed Quality Assurance and Deployment team, developing software through all phases, including specification, coding, quality assurance, support training, beta release and customer acceptance.
• Addressed all special POS programming requests, balancing requests to the business need.
• Developed and implemented first, system-wide menu management system and automated download process.
• Implemented POS frequent dining system and credit card authorization via satellite.
• Trained all new analysts to support multiple hardware and software applications while providing the highest level of support from call center (30 people) that averaged 12,000 calls per month.
• Implemented new, call tracking software (HEAT, Expert Advisor) wif built-in noledge base.
• Worked wif franchise community on polling file layouts and middleware, including accounts payable and third party payroll software. Managed third party vendor developers (ADP, Geac, Etc.)
• Provided customer support for hardware and software company-wide, assisting wif store emergencies while on-call 7/24/365.